TRINITY HOMECARE GROUP is looking for employees for positions:
customer service advisor
Working hours
full-time | Temporary
Salary
salary
Responsibility
an integral part of the company, you will be the first point of contact for all potential clients to Country Cousins
provide clients with excellent brand / product knowledge
to ensure products sold match our clients’ needs and any supporting information sent to our clients is to the highest standard
maximise all up-sell and cross-sell opportunities across our service range and sister agencies
to achieve high levels of client service at all stages of the process to encourage repeat business
to meet and exceed personal objectives, including revenue, conversion, and productivity targets
demonstrate a total commitment to delivering excellent customer service
your key duties will be to drive new client registrations and ensure monthly sales targets are delivered whilst ensuring excellent customer service
Requirements
customer service: 1 year
Contract type
as a Customer Service Advisor, you will look forward to interacting with our prospective clients and deliver a great customer experience, ensuring that their needs are fully understood
you will make recommendations on our services that meet their requirements and guide them through the sales process, providing advice and assistance with any queries they may have
your customer focus and drive will allow you to use your initiative and treat our potential clients as individuals providing them with a truly consultative approach
in addition, your excellent communication skills and telephone manner will allow you to deliver high standards of customer service along with great Sales results
combined with your knowledge, you will also need to display, enthusiasm, passion and pride to work for Country Cousins. An integral part of the company, you will be the first point of contact for all potential clients to the Country Cousins business with key duties including driving revenue and ensuring monthly sales targets are delivered for the business
recruitment manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
ensuring documentation for new starters is correct at offer stage
undertaking self- audits for compliance
ensuring consistent high levels of compliance within regulation and other relevant legislation
ensuring branches have all required documentation in place
responding to GDPR & data protection related requests in a timely manner
ensure accuracy and efficiency of audit trail to ensure key decisions, processes and systems are documented in the appropriate way
Requirements
tangible experience of compliance in social care or health sector
experience of CQC and regulations
great communication skills
proven people management skills
care manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
managing a fully integrated 7-day-a-week homecare service
managing consistent customer relationships
supporting recruitment, deployment, management and retention of all management and senior care employees
driving profitable growth and development of the business
business development manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
establish and nurture quality relationships with third parties to introduce new referral channels into the business
continued review of Partnership network and provide feedback, implement referral processes and reporting
attending face to face meetings to help build a network of high value trusted partners
reporting & data management to understand activity, performance, and outcomes through CRM
to identify and agree new partnership opportunities which will provide added value to the current service proposition as well as to gain new referrals
Requirements
multi-site, multi brand experience – an advantage
care/Healthcare knowledge & experience – an advantage
excellent interpersonal, communication skills
demonstrable success of increasing business growth through winning business via Business Development & Partnerships
technically able to use CRM
great attention to detail
high energy level and ability to handle conflicting and competing priorities
5+ years consultative Business Development experience
field care supervisor
Working hours
temporary | Permanent
temporary | Contract
Salary
salary
Responsibility
to record all activity on people planner – including care calls, telephone conversations, emails received, compliance updates
ensure that any complaints or safeguarding concerns are escalated to the Manager immediately. Record all details on Staff Plan
to ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
to report to the Registered Manager any financial issues that have an impact on the overall budget
to be responsible to the Coordinators for the day to day service provision to the Clients by producing detailed work rotas for the Care Workers and providing both written and verbal instructions/guidance to them
at the direction of the Registered Manager – to carry out spot checks and Supervision reviews of the Staff’s performance
to produce reports as required by the Registered Manager
responsible for the monitoring of the service in the field to ensure that it meets the quality targets of the Company, contractual requirements of the commissioners and the NMS and to keep the Registered Manager informed of the outcomes and issues that are identified
Requirements
recruiting: 1 year
providing care: 1 year
service advisor
Salary
salary
Requirements
sales: 1 year
Responsibility
your key duties will be to drive new client registrations and ensure monthly sales targets are delivered whilst ensuring excellent customer service
to ensure products sold match our clients’ needs and any supporting information sent to our clients is to the highest standard
head of marketing
Salary
salary
Responsibility
the group was formed with the acquisition of the introductory business and then expanded with several regulated care business acquisitions
these combined brands and services make the group the largest private pay homecare provider in the south of England
the group covers the entire UK with its range of services
the group offers introductory care, visiting care and live-in care services ensuring that a wide range of needs and outcomes can be met
Requirements
marketing: 1 year
care coordinator
Salary
salary
Requirements
providing care: 1 year
Responsibility
you will be required to patriciate in the on-call rota to be the first point of contact for our clients or carers and to record and report any issues/ emergencies whilst on call
operations manager
Responsibility
✅ Strategic Growth - Collaborate with Sales, Marketing, and Finance to expand our services and market presence
carer
Language
english
Requirements
conditions apply to qualify for Referral Bonus
live In Care: 1 year
free DBS, £350 referral bonus* and get paid up to £1099 per week. 6 months experience required; full training provided for free
make a real difference to people’s lives by joining as a Care Assistant with Trinity Homecare. We are rated 'Outstanding' by CQC and have won an award for "Innovation and Good Practice in Staff Recruitment & Retention"
as a Carer, you will be care matched with your client where you will be supporting them in and around their own home in London, Surrey and Home Counties
we offer full care certificate training, support and a genuine career pathway to help you fulfil your potential as a Live-in Care Assistant