at Treatwell we’re transforming how consumers interact with beauty salons and how salons manage & grow their businesses
you will be responsible for
be a self-starter who, being the first hire in this function, can strategically think about scaling the function and team
be the evangelist for the value of consumer research in addressing the product’s needs
we are looking for a Senior UX Researcher who sits on our Design Team focusing on understanding user behaviour, helping Product & Design teams uncover how to align customer values and business outcomes and provide effective and creative data driven design solutions
work closely with cross-functional product teams to identify research topics, gather stakeholder requirements, and communicate actionable results
define repeatable frameworks for streamlining UX research and unlocking self-serving at scale for Product & Design teams
accounts payable
Working hours
full-time
Responsibility
processing and coding supplier invoices & employee expenses into Netsuite Accounting accurately and methodically
chasing up unapproved invoices
managing the AP mailbox, and responding to queries both internal and external in a timely manner
reconciling to supplier statements and resolving any discrepancies
raising payments of supplier invoices and employee expenses
managing and helping to develop the Account Payable Executive
developing relationships with suppliers and Treatwell managers
finding ways to improve invoice and payment systems; and advising on changes to improve the Accounts Payable processes
key account manager
Working hours
full-time
Responsibility
designing and implementing a proactive quarterly engagement plan with each of your accounts to ensure a continued strong relationship
developing and understanding each accounts business objectives, challenges and opportunities to tailor solutions that drive revenue growth
managing our current, of which we have 5, and future brand ambassador accounts
being a product expert, understanding every feature in detail and how it can benefit an account
collaborating with other internal departments, particularly product and marketing, to ensure we’re capitalising on cross-sell and upsell opportunities
reacting and responding to all inbound enquiries quickly and efficiently whilst also conducting account reviews to identify areas for improvement
training, re-educating and monitoring software usage to ensure accounts are maximising their potential
reporting on health metrics to our leadership team including revenue growth, customer satisfaction, product feedback and software usage
project manager
Language
english
Responsibility
responsible for the management of design and creative projects, delivering them to agreed timelines and budget
predict resources needed to reach objectives and manage resources in an effective and efficient manner
develop and manage a detailed project schedule, roadmap and work plan
monitor progress and make adjustments as needed
measure project performance to identify areas for improvement
work closely with, and manage, project specialists such as creatives, designers, copywriters, marketers, developers, product designers
assist in the sourcing and negotiation of specialist skill sets required for specific projects
track and ensure the development of project-based documentation such as SOWs, cost estimates, timing plans, production, schedules, PPM documents and post-production briefs
account manager
Working hours
full-time
Responsibility
becoming the partner advocate in Treatwell, collaborating with our Product, Development, Marketing and Sales teams
developing strategies to mitigate churn
meeting net retention and software usage targets through data-driven analysis, planning and execution
establishing and maintaining relationships with key stakeholders, strategic account planning and promote internal advocacy
acting as a trusted advisor and ambassador of change for our partners and help them change the way they work to achieve their business goals
driving software usage by engaging with our partners. Build and execute segment-specific relationship frameworks, including regularly scheduled status calls and in-person meetings
you are a resilient problem solver, constantly seeking to identify opportunities to engage and add value to our partners
paralegal
Working hours
full-time
Responsibility
provide front line support for a broad range of legal issues arising from all areas of the business
help with legal research and analysis across a variety of specialisms
review and negotiate contracts
provide support across a number of European markets
about You
you have demonstrated experience working as a paralegal in a commercial law firm or in-house organisation for at least 2 years
you have completed a law degree and have aspirations to qualify or develop your skills as a paralegal
you will have a focus on corporate and company secretarial matters and lend your support to ad hoc legal duties including legal administration
inside sales executive
Working hours
full-time
Responsibility
qualifying inbound leads and educating partners on the Treatwell Pro offering and the impact of a software system for salon operations
running live web based demos with prospective partners
consulting on different Treatwell Pro packages to meet the needs of the partner
onboarding new partners with the help of the training team
supporting partners in adopting the software in their first two months using Treatwell Pro
planning your days to balance sales meetings and after sales activity
meeting monthly sales targets
recording all activity in our CRM
head of marketing
Working hours
full-time
Responsibility
the annual performance team target setting across markets and channel budgeting for B2B & B2C paid acquisition
leading the weekly and monthly performance cycles and ensure we are delivering against targets and constantly challenging ourselves
owning data driven approach in defining the strategy and media mix, with regular review of plans based on real performance
work with the wider marketing teams to align acquisition efforts with retention and other product growth initiatives
own of strategic projects and agency relationships, challenge these stakeholders to deliver the highest quality work
lead, inspire and manage a team of paid channel experts to develop and execute the short-term and long-term growth strategy
own the testing roadmap in order to optimise channels through A/B testing, ROI analysis, new channel testing and experimental campaign design
work closely with the MarTech, Marketing Analytics and Product teams to scale fast and iterate on the strategy
office manager
Working hours
full-time
Responsibility
office Management
be the face of Treatwell in London, greeting visitors and maintaining the presentation of the reception area and wider office
partner with HR to update and maintain office policies as necessary
assist in the onboarding process for new hires and being a culture champion
executive Assistant
key contact for all workplace-related queries including maintenance, cleaning, post, supplies, stationery, and equipment, liaising with the landlord, cleaners, and suppliers & managing incoming invoices
diary administration- Organising and booking internal and external meetings and taking care of all the logistics across different time zones
general administrative support on a daily basis, working to agreed deadlines and processing expenses
sales representative
Working hours
full-time
Responsibility
conducting a high volume of outbound cold calls to prospective new partners
educating potential new partners on the benefits of our software and scheduling quality demos for our field sales team to attend
building and researching your own pipeline of new business leads
planning your days to maximise call activity, plan follow up calls and improve the quality of data in your territory
meeting monthly activity targets and meeting goals
ensuring all compliance requirements are met during all processes