based in Cornwall, Trade Ivy Ltd is the parent company and owner of several successful and well-regarded U.K
lighting and electrical brands, including the highly regarded brand, The Soho Lighting Company
comply with the Health & Safety manual to protect our people and property and ensure a tidy, safe and organised warehouse
the central point of contact for the Customer Fulfilment team or delegated responsibilities on behalf of Operations
continuously improve efficiencies in the warehouse to save cost and maximise capacity
the package on offer is negotiable, dependent on experience and capability
ensure a timely and accurate execution of orders to reach the customer within the agreed time frame
Salary
salary
Requirements
provide leadership and direction to the team to meet business and individual objectives
communicate and collaborate effectively with other team members and provide feedback where necessary
communicate effectively always, to ensure the team are on board
treat all colleagues, customers and Trade Ivy customers with dignity and respect
offer mentoring and/or coaching to help develop the skills and expertise of team members
maintain records as appropriate and ensure all related documents are filed in an orderly manner
maintain and update records relating to working practices and procedures for use by other team members
provide day to day line management support including holiday approvals, dealing with absences, etc
customer service team leader
Working hours
full-time
Salary
salary
Responsibility
lead and supervise a team of customer service representatives, providing guidance, support, and ongoing coaching to enhance performance and customer satisfaction
handle escalated customer inquiries or complaints, demonstrating excellent problem-solving abilities and ensuring timely and satisfactory resolutions
develop and maintain customer service procedures, guidelines, and best practices to streamline processes and improve overall efficiency
conduct regular training sessions for team members to enhance product knowledge, communication skills, and customer service techniques
collaborate with other departments, such as Sales, Warehouse, and Product Development, to relay customer feedback and contribute to continuous improvement efforts
analyse customer service data and generate reports for management, highlighting key performance indicators and areas for improvement
stay up-to-date with industry trends and customer service advancements to implement innovative practices within the team
monitor team performance metrics, such as response times, first response resolution, and customer satisfaction, and implement strategies to achieve and exceed targets
Requirements
proven experience in a customer service leadership role, preferably in a similar industry
excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members, and other stakeholders
strong problem-solving skills and the ability to make decisions under pressure
exceptional organisational and time management abilities to handle multiple priorities effectively
A customer-centric mindset with a passion for delivering outstanding service
demonstrated leadership qualities and the ability to motivate and inspire a team
proficiency in using customer service software and tools
flexibility to work in a fast-paced and dynamic environment
electrical technician
Working hours
full-time | Permanent
Salary
salary
Requirements
strong interpersonal skills to interact effectively with customers, colleagues, and stakeholders
technical Expertise: In-depth knowledge of electrical lighting systems, products, and technologies. Familiarity with industry standards and regulations is highly desirable
electrical wiring: 2 years
problem-Solving Abilities: Proven ability to analyze and resolve technical issues efficiently, employing a logical and systematic approach
detail-Oriented: Meticulous attention to detail, ensuring accuracy in product specifications, documentation, and customer interactions
Responsibility
technical Specialist with Electrical Expertise
are you an experienced Electrical Expert seeking a rewarding opportunity to showcase your technical prowess? Look no further! We are a leading UK electrical lighting company searching for a talented individual to join our team as a Technical Specialist - Electrical Expertise
operations manager
Working hours
full-time | Permanent
Salary
salary
Education
certificate of Higher Education
Responsibility
develop and implement effective inventory management strategies to maintain accurate stock levels and minimise discrepancies
optimise warehouse layout and material flow to maximise space utilisation and enhance operational efficiency
continuously improve warehouse processes through data analysis, identifying areas for enhancement and implementing innovative solutions
collaborate with suppliers and vendors to maintain strong relationships, ensuring timely and reliable delivery of goods and services
monitor and analyse key performance indicators to assess warehouse performance and implement necessary measures to achieve targets
stay updated on industry trends, regulations, and best practices to ensure compliance with relevant laws and standards
drive improvements in secure sustainable packaging and operations
lead and mentor the warehouse leadership team and staff, providing guidance, training, and performance management to drive productivity and ensure a high standard of work
Requirements
proven experience in a similar role within a warehousing or logistics environment, preferably in the lighting or similar industry
strong knowledge of inventory management and accuracy, efficient warehouse operations, and supply chain processes
demonstrated leadership skills with the ability to motivate, inspire and develop a diverse team
excellent problem-solving abilities and the aptitude to make informed decisions under pressure
proficient in using warehouse management systems and familiarity with relevant software applications
exceptional communication skills with the ability to liaise effectively with internal teams, suppliers, and customers
A strong focus on customer satisfaction, quality, and continuous improvement
familiarity with health and safety regulations and the ability to create and maintain a safe working environment
head of marketing
Working hours
full-time
Salary
salary
Responsibility
conduct comprehensive market research to identify customer needs, analyse market trends, and gain a competitive edge
develop and implement strategic marketing plans to drive brand development, enhance market positioning, and achieve business objectives
leverage e-commerce, SEO, and digital marketing strategies to maximise online presence and generate substantial customer engagement
harness the power of social media platforms, including Meta and Pinterest, to create impactful digital marketing campaigns and drive brand visibility
drive creative marketing initiatives, collaborating with internal teams and external agencies to deliver compelling content and campaigns
lead and inspire a talented marketing team, providing effective leadership and guidance to ensure optimal performance and growth
cultivate strong industry networks and partnerships to expand business opportunities and drive brand collaborations
oversee advertising activities across multiple channels, optimising spend and messaging for maximum impact
Education
bachelor's
Requirements
proven experience in market research, strategy development, and brand development within the electrical lighting industry
expertise in e-commerce, SEO, and digital marketing, with a track record of driving online visibility and customer engagement
proficiency in leveraging Meta and Pinterest for effective digital marketing campaigns
creative flair and innovative thinking, with a keen eye for developing impactful marketing content and campaigns
demonstrated success in team management and leadership, fostering a collaborative and high-performance work environment
strong networking skills, with the ability to build and maintain strategic industry relationships
experience in managing advertising campaigns across multiple channels, optimising budgets and messaging
proven track record of success in coordinating and maximising the impact of industry exhibitions and trade shows
warehouse operative
Working hours
full-time | Contract | Permanent
Language
english
Salary
salary
Responsibility
in less demanding times this role will help out with general warehouse duties such as dispatch and stock replenishment
trade Ivy Limited is a rapidly growing young business which designs, manufactures, and sells leading decorative lighting brands to architects, interior designers, and end customers
our popular brands include Soho Lighting and our products have been specified in some of the UK’s most prestigious projects and homes
we are expanding our facility and looking to hire an additional full-time Warehouse & Assembly Operative to join our small, dedicated team in Par, PL24 2HY
we need a reliable, hardworking individual with the capability to be able to understand and learn a complex SKU system but also able to handle an active role, which on days can be physically demanding
you will be required to assist the manufacturing side of the business which involves assembly of switches and sockets, production identification, barcoding, and building orders with lead times
organisation, speed and accuracy are essential, so we are looking for an individual who can pay careful attention on the job, follow instructions, double-check their work before completing a task and report any issues
can stand/walk around all day in a warehouse
Requirements
warehouse: 1 year
account executive
Working hours
full-time | Permanent
Salary
salary
Education
GCSE or equivalent
Requirements
account management: 1 year
sales: 1 year
social media executive
Working hours
full-time | Permanent
Salary
salary
Requirements
● You’ll be responsible for managing all of our social accounts including Instagram, Facebook, LinkedIn & Pinterest
● Producing monthly content calendars & content for all channels
● Working with key influencers on influencer campaigns
● You will be expected to create content using different media such as videos and graphics,video editing skills are desirable
● Managing our affiliate schemes
● Working to and delivering on agreed targets and KPI’s
social Media: 3 years
● High level of IT competence and ability to use digital marketing and social platforms
customer service advisor
Working hours
full-time
full-time | Permanent
Language
english
Salary
salary
Responsibility
respond promptly and professionally to customer inquiries and concerns via email, phone, and chat
actively listen to customer needs and offer personalised solutions, ensuring a positive and satisfying experience
identify and assess customers' needs to achieve satisfaction, understanding of the customer journey
proactively identify opportunities to upsell or cross-sell products and services, showcasing their value and benefits to customers
achieve individual and team sales targets by effectively communicating product features, promotions, and pricing
build positive and productive relationships with customers through trust and respect
process customer orders, payments, and returns efficiently and accurately while adhering to company policies and procedures
use customer feedback to improve our products and services, relaying to multiple departments
Requirements
proven experience in customer service and sales roles, preferably in a similar industry
excellent communication and interpersonal skills, with the ability to build rapport and relationships with customers
demonstrated ability to balance customer service and sales targets effectively
strong negotiation and persuasion skills to drive sales and meet revenue goals
empathetic and patient approach when dealing with customers, resolving issues, and addressing objections
proficiency in using customer service software, CRM systems, and sales tools
ability to work in a fast-paced environment, multitasking and managing time efficiently
flexibility to work in shifts, including evenings, weekends, and holidays, as required to support customer needs
customer service manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
team recruitment, management, and development
setting and delivering to key targets and KPIs
maximising customer opportunities, ensuring accounts are managed, leads and quotes are followed through, and sales are converted
monitoring performance, providing key data and spotting trends and opportunities for improvement
helping to develop and implement plans and strategies to grow revenue and improve customer satisfaction and retention
dealing with key customers and being an escalation point for customer service issues through to resolution
working in partnership with our marketing team for key promotional initiatives and campaigns
building positive supportive relationships and communications with other business functions
Requirements
employee and customer centric, responsive with a strong background in a customer facing sales management role
working to and delivering on targets and KPI’s
high level of IT competence
A good communicator and experienced team manager
ability to work under pressure and to tight deadlines
organised, with an attention to detail
an appreciation of the essential elements required to deliver an ‘exceptional customer service’ in a sales lead environment