desktop Support provides Break Fix, fault diagnosis and resolution
desktop Technician will provide day to day local\\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system
the candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre
providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite
provide timely communication on issue status and resolution
maintain ticket updates for all reported incidents
performs general preventative maintenance tasks on computers, laptops, printers
this position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
Requirements
technical support: 1 year
it field engineer
Working hours
full-time | Contract
Language
english
Benefits
laptop
Salary
salary
Responsibility
accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs
to provide infrastructure administration functions
providing on-site cover during business hours
being prepared to work out of hours when required and to provide out of hours on-call support cover as required
troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
taking ownership of issues through to resolution on all appropriate requests
hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
move equipment associated with escalated help desk incidents and service requests
Requirements
excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc
administration experience of MS Active Directory users & groups, policies and management concepts
collaboration experience including remote control of PCs and video conferencing knowledge
deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades
technical support: 1 year
strong Microsoft Office skills
thorough understanding of Outlook's calendaring tool
understanding of Exchange functional accounts and how they are used within Microsoft technologies
technician
Working hours
full-time | Permanent
Salary
salary
Requirements
IT Support: 1 year
it support engineer
Working hours
full-time | Permanent
full-time | Contract | Permanent
full-time | Contract
Language
english
Benefits
laptop
Salary
salary
Responsibility
desktop Support Engineer
permanent Role
accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs
accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding desktop support, printers, PDAs
desktop Support provides Break Fix, fault diagnosis and resolution
to provide infrastructure administration functions
providing on-site cover during business hours
being prepared to work out of hours when required and to provide out of hours on-call support cover as required
Requirements
excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc
administration experience of MS Active Directory users & groups, policies and management concepts
collaboration experience including remote control of PCs and video conferencing knowledge
deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades
technical support: 1 year
desktop Support: 1 year
desktop Support: 2 years
strong Microsoft Office skills
technical support engineer
Benefits
laptop
Responsibility
a) Provide first/second level contact and problem resolution for customer issues
desktop Support Engineer provides Break Fix, fault diagnosis and resolution
b) Work with Third Party Vendors to remediate complex AV issues as needed
c) Provide timely communication on issue status and resolution
ideal candidate should have 1-3 years’ experience in Windows Desktop support
d) Maintain ticket updates for all reported incidents
ii. Position Responsibilities and Functions
f) Should have basic knowledge of Mac operating system, to support Apple pc users
Requirements
a) Bachelor’s Degree or equivalent in Computer Science or related field
c) Minimum of 2 years of IT experience
f) Proven analytical, troubleshooting, and problem-solving skills
g) Proven ability to multi-task, effectively determine priorities and meet SLA’s
h) Excellent communication relationship-building and internal customer service skills
i) Adaptable and flexible in a fast-changing industry and work environment
desktop support: 2 years
b) CompTIA A+, Microsoft Certified Professional or better
support engineer
Benefits
mobile phone
laptop
Language
english
Responsibility
a) Provide first/second level contact and problem resolution for customer issues
desktop Support provides Break Fix, fault diagnosis and resolution
b) Work with Third Party Vendors to remediate complex AV issues as needed
c) Provide timely communication on issue status and resolution
d) Maintain ticket updates for all reported incidents
f) Should have basic knowledge of Mac operating system, to support Apple pc users
desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system
g) Install, upgrade, support and troubleshoot for printers, computer hardware
Requirements
desktop Support: 1 year
desktop support: 2 years
desktop Support: 2 years
mac OS: 1 year
desktop support: 1 year
our URL :- https://totalitglobal.com/
thetford, Norfolk: reliably commute or plan to relocate before starting work
support engineer
Benefits
mobile phone
laptop
Language
english
Responsibility
a) Provide first/second level contact and problem resolution for customer issues
desktop Support provides Break Fix, fault diagnosis and resolution
b) Work with Third Party Vendors to remediate complex AV issues as needed
c) Provide timely communication on issue status and resolution
d) Maintain ticket updates for all reported incidents
f) Should have basic knowledge of Mac operating system, to support Apple pc users
desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system
g) Install, upgrade, support and troubleshoot for printers, computer hardware
Requirements
desktop Support: 1 year
desktop support: 2 years
desktop Support: 2 years
mac OS: 1 year
desktop support: 1 year
our URL :- https://totalitglobal.com/
thetford, Norfolk: reliably commute or plan to relocate before starting work
it support technician
Benefits
laptop
Responsibility
a) Provide first/second level contact and problem resolution for customer issues
b) Work with Third Party Vendors to remediate complex AV issues as needed
c) Provide timely communication on issue status and resolution
d) Maintain ticket updates for all reported incidents
f) Should have basic knowledge of Mac operating system, to support Apple pc users
g) Install, upgrade, support and troubleshoot for printers, computer hardware
h) Performs general preventative maintenance tasks on computers, laptops, printers
i) Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment
Requirements
IT support: 1 year
elgin: reliably commute or plan to relocate before starting work
Changes in earnings for the position support engineer