THE THIRD FLOOR LONDON in London Salary
33 FOLEY STREET LONDON W1W 7TL ENGLAND
TIN: 07670649
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Earnings on positions in THE THIRD FLOOR LONDON
THE THIRD FLOOR LONDON is looking for employees for positions:
it technician
Working hours
- full-time | Contract
Responsibility
- first line IT support for our on-site and off-site users via our internal helpdesk, emails, and walk-ups
- maintaining our public Knowledge Base and internal IT documentation, including assets and license tracking
- provisioning/decommissioning user accounts and associated access permissions across various platforms
- assisting with the movement of IT assets between our sites, the data centre and secure storage
- liaising with third party vendors for support and warranty requests
- data IO tasks, moving content in and out of our secure production network, along with pruning and moving wrapped shows to archive
- establish and maintain a strong working relationship with the company's multiple departments, including Production, Talent, Editorial and New Business teams at the London & LA offices
Requirements
- exceptional interpersonal communication and customer service skills
- prior experience supporting Visual Effects and/or Games development creative artists
- prior experience in a technology support role
- support experience of software from Adobe, Autodesk, Avid & Foundry
- proven ability to work calmly under pressure with accuracy, supporting users working to tight deadlines
- prior experience supporting cloud office productivity suites
- excellent diagnostic and problem solving skills
- enthusiasm and an eagerness to learn