supervisor
4 the last 25 days, recently 2023-10-01
Responsibility
- company Description
- the Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels
- A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence
Show more +64 - we are far more than a worldwide leader
- we welcome you as you are and you can find a job and brand that matches your personality
- today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury
- report to Manager at scheduled time, in correct uniform in accordance to the grooming standards
- supervise and lead the In-Room Dining team, providing guidance, support, and training to maintain high levels of motivation and performance
- asking questions and being attentive when given instruction to ensure that as much information is received
- schedule and assign tasks to team members, ensuring appropriate coverage during peak and off-peak hours
- our mission at Mercure Bedford Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell
- as our next Team Leader, you…
- attend shift briefings proactively by listening and asking relevant questions
- conduct regular team meetings to communicate updates, provide feedback, and foster a positive working environment
- manage the room inventory in order to best accommodate guests preferences while maximizing the revenue at the front office
- managing the host/hostesses scheduling to ensure that all areas are consistently and appropriately manned and staffed
- promoting and ensuring all hosts attend the relevant training programs and training offered
- monitor guest feedback and reviews related to In-Room Dining, taking appropriate actions to improve service and address recurring issues
- ensure effective execution of, VIP Limousine and group arrivals procedures
- originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen
- all hosts to be cross trained in all other departmental host positions to allow flexibility with the scheduling
- oversee the efficient processing of In-Room Dining orders, ensuring accuracy, completeness, and timely delivery to guest rooms
- "Why work for Accor?
- assures that all financial and credit procedures are followed. Follows up on credit problems with Front management and/or Credit Manager
- we support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities
- collaborate with the kitchen and other relevant departments to ensure the timely preparation and delivery of food and beverage orders
- passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan
- in a professional and positive manner taking charge of the table allocated
- maintain and enforce high-quality standards in food presentation, service etiquette, and cleanliness of dining trays and amenities
- successfully coordinates the daily arrivals with all pertinent departments in the hotel so that room allocations for all guests are accurate and that special requests and preferences are set prior to the guest arrival
- responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
- utilises a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
- assisting other within the areas – being an ambassador for teamwork
- conduct regular inspections to ensure compliance with health, safety, and hygiene regulations
- checks guest in and out in an efficient and friendly manner, using guest name whenever possible
- be knowledgeable about the menu, in house activity and VIP’s and all other information received during the briefing
- ensure all guests receive exceptional service during their In-Room Dining experience, exceeding their expectations and addressing any concerns or complaints promptly and professionally
- prioritises room allocations based on guest arrival times, utilising and communicating Queue rooms with Housekeeping, wait times and VIP or special attention status in order to create a smooth arrival and departure experience
- job Title: Host Supervisor
- job Title: In Room Dining Supervisor
- do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- job Title: Front Desk Supervisor
- department: Food & Beverage
- A job, a career or a calling - whatever brings you here, we have something for you
- department: Front Office
- develop and implement training programs for In-Room Dining staff to enhance their product knowledge, service skills, and upselling techniques
- to carry out additional tasks as instructed and by reasonable request from the leadership team
- inspired and Supported by: F&B Operations Manager
- assisting management to oversee the service to ensure all standards are met and SOPs are followed
- inspired and Supported by: In Room Dining Manager
- provide ongoing coaching and feedback to team members to help them improve their performance
- inspired and Supported by: Assistant Front of House Manager
- coach members of the host team as necessary and assist the HOD with colleague reviews
- adhere to all Savoy policies and procedures as outlined by the hotel
- to perform other duties as required by Management, relating to the operation of the hotel
- managing the administrative aspects of the host team, scheduling, vacations, training, and performance management – along with the management of the various departments
- assists in resolving customer complaints and guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all enquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- to assist in maintaining an updated Standards Training Manual and associated resource materials
- open or close the outlet as required, including cashing off at the end of the shift
- maintain accurate records of In-Room Dining orders, expenses, and other relevant data
- the ability to conduct full daily AM and PM shift briefings
- to maintain maximum occupancy within the hotel, avoiding overbooked situations and maintaining the correct guest mix
- to assist in co-ordinating all group bookings, working closely with Conference Services
- ensure department policies and procedures are understood by all employees and observed in tasks performed
- to review guest’s bills in advance and anticipate resolving discrepancies, avoiding delays on guest check outs and complaints for incorrect billings
- assist in preparing reports and providing data for management review
- to assist in preparing, reviewing and executing contingency plans for system malfunctions and emergency situations i.e. Opera system crash scenarios
Requirements
- work Experience
- proven experience as an In-Room Dining server or in a similar supervisory role within the hospitality industry
- experience in working in Front Office Reception within a hotel
Show more +21 - we are looking for an exceptional individual with Front Office experience at day and/or night
- exceptional communication and interpersonal skills to effectively interact with guests and team members
- passion for Customer Service
- the candidate will require proven skills to liaise with different departments in order to achieve and exceed guest expectations
- strong leadership abilities with a focus on team building, motivation, and performance management
- great Communication Skills
- sound knowledge of food and beverage offerings, menus, and service techniques
- knowledge of FOLS a plus
- the candidate must have an excellent rapport and be a contact for our guests
- ability to handle stressful situations calmly and make quick decisions to resolve issues effectively
- problem Solving abilities
- expertise in using Opera is required
- proficient in using computer systems and software related to In-Room Dining operations
- friendly and Approachable
- flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs
- A second language is preferred
- what you will need to do in this role?
- additional Information
- the Reception Coordinator must be “hands on” and provide the direction required to motivate the team and ensure the smooth, efficient and to standard operation of the department
- competitive salary and benefits including pension and life assurance
- 31 days of holiday including public holidays
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