THE PROFESSIONAL ALTERNATIVE GROUP Salary

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  Christchurch
UNIT 35 BASEPOINT BUSINESS CENTRE AVIATION PARK WEST CHRISTCHURCH BH23 6NX ENGLAND
TIN: 12668261
  Communication & media production
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Earnings on positions in THE PROFESSIONAL ALTERNATIVE GROUP

THE PROFESSIONAL ALTERNATIVE GROUP is looking for employees for positions:

customer account manager

Working hours

  • full-time

Salary

  • salary

Education

  • bachelor's

Requirements

  • excellent written and verbal communication skills. The ability to build strong professional relationships with customers is a must
  • business and commercial acumen.#
  • strong problem-solving and analytical skills
  • attention to detail and accuracy
  • active self-starter with the ability to work in a fast-paced, deadline focused environment
  • ability to work independently and as part of a team
  • ability to adapt to different systems and ways of working
  • background supporting a learning and development or training team would be advantageous but not a must

Responsibility

  • data management - ensuring customer data is accurate across different systems, adding new users and removing leavers at the customers request
  • retrieving reports when required in a timely manner to ensure exceptional customer service is maintained
  • scheduling bespoke pre-planned learning lists to encourage customer engagement of the platform
  • scheduling two weekly emails showcasing new content for our customers
  • retrieving reports and sending chaser emails to achieve 100% completion of learning plans on the customers request
  • creating marketing assets including bespoke assets supporting platform adoption
  • perform other administrative duties as assigned
  • account management of customer accounts, supporting the customer throughout the subscription