night porter
4 the last 98 days, recently 2023-07-21
Responsibility
- as our Night Porter you will be personable and approachable
- ensure all guests are welcomed to the hotel and high levels of customer service are demonstrated at all times
- ensure all rooms are set in advance, in accordance with the function sheet
Show more +20 - carry out room service orders and orders from the resident’s bar
- to ensure all rooms are set to the highest standard required by the company
- we have an opportunity for a Night Porter on a full time fixed term contract, to assist the Nights team in Knutsford, working a shift pattern of Four On, Four Off, at £11.55 per hour
- answer the telephones, order taxis and deal with any other enquiries
- to ensure that plans are put into rooms, so they can be set up by the relevant departments
- perform regular hotel security walk rounds
- you will have the ability to build rapport with both your team and our guests and have the confidence to deal with any issues that may arise
- ensure the hotel and external areas remain clean and litter free
- to ensure that correct care is taken in usage and storage of tables, chairs, audiovisual equipment, flip charts, screens etc
- reporting into the Night Manager you will be instrumental in overseeing the running of the hotel from sundown to sunrise and will ensure that our high standards are consistently met
- provide efficient, prompt, trouble free and courteous service to guests in absence of Departmental Managers and Staff during the night
- to ensure the outside of the main building is clean and tidy from debris
- to report to Management, any problem areas which may affect your working environment and the standards we wish to achieve
- preferred Skills and Experience
- previous experience in a similar role
- experience with Opera or other similar systems required
- liaise with the Conference and Banqueting Management team, Events office and Managers of the day, regarding any changes to numbers or room layouts
- adopt The Mere values by being passionate about your role, and promoting a culture of professionalism, consistency and one team
- the Night Porter will be responsible for the security of the hotel and its guests overnight and to set meetings and functions as per your managers instructions
- if you feel that you have the skills and experience to join our friendly team at our stunning and unique venue as our Conference & Banqueting Night Porter, please click ‘apply’ today
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