THE MANOR HOTEL

Responsibility

• membership Sales Support: Assist in membership sales and retention efforts, providing information and support to potential and existing members
• supervise Daily Operations: Oversee the day-to-day operations of the gym, ensuring a smooth and efficient environment for both staff and members

Requirements

• previous experience in a supervisory or managerial role within the hospitality industry
• excellent organisational & time management skills
• effective communication skills, ability to motivate and lead a team
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• exceptional customer service skills
• patience and respect
• ability to work in a team or individually
• attention to detail
• must be flexible and prepared to work Evenings & Weekends
• full driving licence is required due to the rural location of Holbrook Manor

Earnings for position supervisor

Responsibility

• ensure the facility is clean, safe, and well-maintained at all times
• implement policies and procedures to maintain compliance with health and safety regulations
• oversee and manage all aspects of the leisure facility, including staff, operations, and customer service
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• provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• monitor and manage budgets, expenses, and revenue for the facility
• collaborate with other departments to ensure seamless operations and a positive customer experience

Requirements

• strong leadership skills with the ability to motivate and inspire a team
• excellent time management skills to effectively prioritize tasks and meet deadlines
• exceptional phone etiquette and communication skills to interact with customers and address their needs
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• proven experience in team management and supervising staff members
• ability to sell services or products to customers effectively
• strong organizational skills to manage multiple tasks simultaneously
• excellent interpersonal skills to build relationships with customers and staff members
• leisure Club: 1 year
• supervising experience: 1 year
• customer service: 1 year
• management: 1 year

Earnings for position manager

Responsibility

• ownership of all Health & Safety & Maintenance compliance tasks
• responsible to track and record all Health & Safety & Maintenance items
• complete reactive maintenance jobs on property
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• assist with planned preventative maintenance including budgets and forecasting
• conducting Site Inspections & identifying areas that require maintenance work
• coordinating external contractor site visits and on site maintenance work whilst ensuring relevant safety measures and processes are completed
• ensuring our hotel is looking great at all times and fixing any maintenance issues that may arise

Requirements

• maintenance: 1 year
• hotel Maintenance: 1 year

Responsibility

• we are looking for an enthusiastic Chef de Partie to join the Kitchen Team
• we host a number of bespoke weddings during the Summer months, as well as corporate events
• the Manor Hotel is a 4\* 2 AA Rosette restaurant hotel, set in 10 acres of beautiful countryside, just North of London. Indeed, on a clear day you can see some of the iconic landmarks of London
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• our requirements are that you would be looking for your next step in the hospitality industry and looking for a challenge. As well as the restaurant, the hotel boasts a gymnasium and 49 hotel rooms
• you need to be flexible and willing to work in a team and in return we can offer an industry standard salary, food whilst on duty and a range of other benefits
• job Type: Part Time
• job Type: Full-time

Requirements

• 2 AA Rosette: 5 years
• chef: 1 year

Responsibility

• to ensure all daily and weekly operational meetings within the hotel are happening
• to ensure the Hotel, delivers the minimum group Brand Standards in Food and Beverage departments
• ensure all standard checklists are used as prescribed
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• to empower team to be able to handle all guest feedback for positive and negative and record correctly
• actively consider prevention, recovery and investigation of any complaints
• undertaking the role as toastmaster as required
• to anticipate guests’ needs wherever possible and promote to them within the hotel enhancing guest satisfaction
• to carryout quality training and coaching in a systematic and professional manner using the Mission Possible customer Care Programme
• to ensure all service standards are maintained through out the Food and Beverage operations of the hotel
• ensure that company and legal standards for cleanliness are maintained within all Food and Beverage outlets
• ensure that the Company’s Brand and service standards are adhered to all time
• to produce a Food and Beverage sales activity management report both locally and regional

Requirements

• demonstrates a competence in training / presentation skills
• flexible approach to work and location
• attend BIIAB training
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• carrying out and deliver Duty Management
• carry out Duty Management as and when required
• recruitment of Staff on approval with General Manager and Cluster Human Resources Manager
• complaints and Write off are to be in conjunction With General Manager and Financial Controller
• to undertake any other projects as discussed and set by General Manager