THE LOST ESTATE is looking for employees for positions:
digital designer
Working hours
full-time
Salary
salary
Requirements
you share your teammates' passion for results
whether working with technical marketers or creatives, you work collaboratively and holistically to achieve those results
brand marketing design - you can tell vivid visual stories across formats, from blog to email to social
you use research to make designs authentic - engaging for laymen and experts alike
competitive and collaborative - as a marketing team member, your job is to make people fall in love with The Lost Estate and buy tickets
you are skilled at collaborating with writers, creating work where words and design come together as one
thrives on detail and feedback - You pair that approach with a passion for detail and feedback - your focus is on making great, highly detailed work, and driving others to do likewise
love of Classical Arts and Hospitality - you share our commitment to our mission. You love our maximalist, fantastical aesthetic and relish the idea of bringing modern design best practices to this style
Responsibility
the Lost Estate is an immersive hospitality and arts company that turns the stories of great art into transformational shared experiences. We fuse music, theatre, dining, and mixology to create a compelling new form of live entertainment
organic social support - helping our organic marketing manager deliver stunning social media posts across all channels
content email/blog design - designing rich digital content pieces in collaboration with our lead writer, from cocktail recipes to dressing-up guides to character profiles
copywriter
Working hours
full-time
Salary
salary
Requirements
you share your teammates' passion for results
whether working with technical marketers or artists, you work collaboratively and holistically to achieve those results
love of Arts and Hospitality - you share a profound commitment to our mission
spelling and grammar - you have rock-solid technique with flawless spelling and grammar
competitive and collaborative - as a marketing team member, your job is to make people fall in love with The Lost Estate and buy tickets
thrives on detail and feedback - You pair that approach with a passion for detail and feedback - your focus is on making great, highly detailed work, and driving others to do likewise
direct marketing writing - you have a deep understanding of classic, long-form direct sales writing, underpinned by expertise in consumer psychology. You write copy that sells
copywriting: 3 years
Responsibility
the Lost Estate is an immersive hospitality and arts company that turns the stories of great art into transformational shared experiences. We fuse music, theatre, dining, and mixology to create a compelling new form of live entertainment
maintenance technician
Working hours
full-time
Salary
salary
Contract type
managing rubbish removal, including regular waste management and ad hoc removals and skips and contractor relationships
managing the cleaning teams/on boarding/schedules/relationships etc
assisting to manage set get-ins and get-outs and all contractors involved
onboarding and safety management of freelance contractors: fire+security, plumbers, electricians, carpenters, builders
Requirements
facilities maintenance: 2 years
Responsibility
first Call responder for out of hours Fire + Security alerts
the day time Fire Marshal and First Aider for the building on site early until handover to show venue team
daytime door management: accepting post and deliveries and getting these to the relevant people
to manage the correct use of all CCTV footage and the CCTV system, monitoring the footage when required
chef
Working hours
part-time
Salary
salary
Responsibility
know the ingredients in the food served in the restaurant
follow recipes for food preparation
demonstrate proper sanitation standards
be a team player; work with other chefs to ensure that all kitchen procedures are followed
Requirements
cooking: 3 years
marketing manager
Working hours
full-time | Permanent
Language
english
Salary
salary
Requirements
1-2 years in digital marketing roles
digital marketing: 2 years
passion for the Arts and Hospitality. The successful candidate will share our core belief that Arts and Hospitality experiences can change lives
Responsibility
strategising and creating in-house UGC content, in collaboration with our Media Buyer
researching key influencers, managing outreach and invitations, writing creator briefs, liaising with FOH staff to ensure successful content creator visits, managing and negotiating on content produced
influencer / UGC: Strategy And Management
office manager
Working hours
full-time | Contract
Language
english
Salary
salary
Requirements
online ticketing platforms and third-party ticketing agents
CRM and sales reporting software
social media and digital platforms such as Facebook, Instagram, Twitter, Mailchimp or GSuite
they will take pride in being a confident, optimistic, and empathic first port of call for the company
building rich 1-on-1 relationships via phone/email/in person will be a source of energy and fulfillment
the thought of setting new Box Office records will be exhilarating
box Office or Customer Service: 3 years
passion for 1-to-1 interactions: the successful candidate will relish all interactions with our guests
Responsibility
setting up and managing The Lost Estate's ticketing platform for each show
contributing to hospitality-related tasks
managing and training freelance Box Office support staff during peak selling seasons
responding to customer enquiries via phone, email, social media, and in person, with an emphasis on driving sales for the business
managing our guest feedback programme
building best-in-class Box Office technology systems to maximise efficiency and conversions
sales executive
Language
english
Salary
salary
Responsibility
we seek an experienced Box Office Sales Executive to join our fast-growing team
you will be responsible for managing our Box Office communication channels and driving sales and upsells across multiple shows
if you have a passion for selling and are seeking a fast-growing, mission-driven start-up, we can't wait to hear from you
the Lost Estate is an immersive hospitality and arts company that brings classic stories to life, creating fantastical immersive worlds, packed with dining, mixology, theatre, and world-class performance
Requirements
passion for 1-to-1 interactions
the successful candidate will relish all interactions with our guests
they will take pride in being a confident, optimistic, and empathetic first port of call for the company
managing our waiting list and contacting wait list members when the relevant tickets become available
building rich 1-on-1 relationships via phone/email/in person will be a source of energy and fulfilment
love of sales
reporting of trends in both queries and feedback of guests to the Head of Sales & Customer Services and wider team
the successful candidate will get a kick out of driving our sales graph every day
customer service
Language
english
Salary
salary
Requirements
love of sales
the successful candidate will get a kick out of driving our sales graph every day
the thought of setting new Box Office records will be exhilarating
comfortable and excited to be working with technology such as AI
they will see every interaction as 'step 1' in a potential sale and obsess over how to maximise the departmental conversion rate
high level of comfort working in a rapidly changing environment and ability to adapt easily
experience managing and motivating a team
passion for the Arts and Hospitality. The successful candidate will share our core belief that Arts and Hospitality experiences can change lives
Responsibility
use new technology such as AI to help the team work efficiently
developing new relationships with partners, trade and corporate clients to identify new markets and increase revenue
data analysis - implementing short and long-term ticketing strategies including dynamic pricing and discounting where applicable
reporting and assessing trends in sales, feedback and communications from customers
driving ticket sales and upsell opportunities by implementing KPIs for the team and motivating them to reach sales targets focusing on profitability and growth
managing capacity, holds and allocations to maximise revenue and sales
act as the point of contact and relationship manager with external ticketing agents, including initial API connections, show set up, agreeing commission/contracts, managing ticket allocations
creating Standard Operating Practices for the department and your team
bar manager
Salary
salary
Requirements
A passion for, and an in-depth knowledge of, modern and classic mixology, wines and beers
experience recruiting, developing and managing bar teams
proven operational leadership experience and track record in a similar high speed/high volume bar or events environment
A natural leadership, communication and management style that gets the best from your team
excellent command of financial management and cost control procedures
you must be able to work to set GPs and wage budgets
great organisational skills
you will have experience conducting accurate stock control and ordering processes
Responsibility
lead a talented team of bartenders, providing guidance, training, and support to maintain high standards of service and professionalism
ensuring consistent and high quality beverage service
manage the bar financial budget which includes inventory, stock control, ordering, and rotation, to maintain optimal levels and minimise waste
leading on the implementation of efficient till systems to ensure accurate transactions and effective management
ability to deal effectively with customer complaints and provide adequate solutions
lead the day-to-day operations of our bar service which is integral to our immersive theatre experience, ensuring seamless service and world-class customer experiences
head of finance
Salary
salary
Requirements
ACCA / CIMA qualified
proven working experience as a Financial Controller / Head of Finance / Finance Director
experience working in the theatre, live entertainment, and/or events industries is highly desirable
analytical
meticulous attention to detail
creating financial statements
thorough knowledge of major accounting software packages, especially QuickBooks and Xero
excellent Problem-solving skills
Responsibility
responsible for the year-end statutory accounts, working with outsourced accounting firm
manage the monthly financial timetable and coordinate with the team
Changes in earnings for the position waiting staff