THE CREATIVE COMPOSITE AGENCY

Responsibility

• acting as a key point of contact for clients
• continuously assessing working methods and processes; making recommendations for improvements in order to deliver client satisfaction and project profitability
• planning sprints from requirement gathering to delivery
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• maintaining KPIs and project milestones; communicating these clearly to our clients
• forming strong relationships with clients and internal teams
• ensuring SLAs are met
• overseeing project budgets and managing change control where appropriate
• supporting the agency's pipeline as appropriate, highlighting opportunities to the relevant team members internally