THE CONSUMER HELPLINE is looking for employees for positions:
sales agent
Working hours
full-time | Permanent
Salary
salary
outbound sales advisor
Working hours
full-time | Permanent
Salary
salary
planning manager
Working hours
full-time | Permanent
Salary
salary
Requirements
workforce Management: 1 year
Responsibility
you will prepare and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identify opportunities for improvement and recommends solutions
headcount demand planning
payroll administrator
Working hours
full-time | Permanent
Salary
salary
Requirements
human resources: 1 year
payroll: 1 year
administrative: 1 year
Responsibility
liaise with the HR Manager and other function managers to arrange internal meetings and issue any appropriate documentation as needed
act as the first point of contact for HR enquiries, dealing effectively with Initial queries from Internal staff members appropriately and effectively
assist In the administration and processing of specific areas within the HR function
attend and minute meetings within the business
recruitment administrator
Working hours
full-time | Permanent
Salary
salary
Requirements
recruitment: 1 year
administrative: 1 year
Responsibility
assisting with the on boarding of new starters
to provide general administrative and phone based support to the wider Recruitment, HR and Well-being teams
inbound sales advisor
Working hours
full-time | Permanent
Salary
salary
sales advisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
the Consumer Helpline are expanding and are looking to recruit two experienced B2B Sales Agents to join our team based in our busy contact centre in the heart of Swansea
there is no cold calling with this role all calls will be either exisiting customers or filtered through to you from lead generation where we know the customer wants a quote
contacting existing customers to review their current plans
handling both incoming and outgoing calls from new and existing business owners looking to change or renew their energy contracts
Requirements
sales: 1 year
collections advisor
Working hours
full-time | Permanent
Salary
salary
Requirements
customer service: 1 year
customer service team leader
Working hours
full-time | Permanent
Salary
salary
Responsibility
work closely with your team, leading and inspiring them to deliver excellent levels of individual/team performance and customer experiences
hosting 1-2-1’s and daily stand-ups as needed
use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
ensure training and development plans are maintained for all team members, coaching and mentoring as needed
looking after the health and wellness of your team, escalating issues as needed
manage the fair and consistent application of performance management and disciplinary measures as necessary
keeping up to date with business development and new product lines
keep up to date with any industry changes affecting the business and relay this knowledge back to the team
Education
coaching and communication skills
minimum of 1 years’ experience in a Leadership/Supervisory role
experience within customer services
adept in the Microsoft Suite of applications
Requirements
customer Service: 1 year
customer service advisor
Working hours
full-time | Temporary | Permanent
full-time | Permanent
Language
japanese
english
Salary
salary
Requirements
customer service: 1 year
Responsibility
providing assistance and support to business customers