reservations agent
Responsibility
- to be familiar with the days business, including arrivals, departures, and special requests
- deal with guests reservations and queries promptly, as per Company Standards and procedures
- to have a good understanding of the guests’ requirements
Show more +6 - keeping the team up to date by attending the daily meetings
- maximise sales through up-selling, using incentives and promotions
- ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- ensure prompt resolution of customer complaints
- professionally and competently operates the telephone system in line with both operating and Company Standards
- demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively
Requirements
- to have worked in a hotel or with people in a customer related role
- excellent Customer service skills, to be able to follow standards and to have good organisational skills
- to be able to make decisions in a fast paced environment and to enjoy it
Show more +2 - to be able to communicate well to each other and guests
- be able to use a phone and computer system
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