THE BONHAM HOTEL EDINBURGH Salary

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  Edinburgh
35 DRUMSHEUGH GARDENS EDINBURGH EH3 7RN
TIN: SC118669
  Hospitality
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Earnings on positions in THE BONHAM HOTEL EDINBURGH

THE BONHAM HOTEL EDINBURGH is looking for employees for positions:

reservations agent

Working hours

  • part-time

Salary

  • salary

Responsibility

  • to be familiar with the days business, including arrivals, departures, and special requests
  • deal with guests reservations and queries promptly, as per Company Standards and procedures
  • to have a good understanding of the guests’ requirements
  • keeping the team up to date by attending the daily meetings
  • maximise sales through up-selling, using incentives and promotions
  • ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
  • ensure prompt resolution of customer complaints
  • professionally and competently operates the telephone system in line with both operating and Company Standards

Requirements

  • to have worked in a hotel or with people in a customer related role
  • excellent Customer service skills, to be able to follow standards and to have good organisational skills
  • to be able to make decisions in a fast paced environment and to enjoy it
  • to be able to communicate well to each other and guests
  • be able to use a phone and computer system