Salary at THE AA TRUST

Responsibility

• company description
• push for better, join the AA
• start your journey today; join the AA
  Show more +33
• dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyPush for better, join the AA
• be Better
• be Part of an Exciting New Journey
• as our Roadside Rescue Mechanic, you’ll go the extra mile for our members
• as our Jaguar Land Rover Dedicated Mechanic for The AA you’ll provide a prestige service to your customers
• by joining our development programme, you pledge to become a fully-fledged Roadside Rescue Mechanic with us in the future
• you have the variety of work by working on a range of vehicles daily, whilst delivering five star customer satisfaction ratings
• we are the AA; always evolving and adapting
• in return, we’ll go the extra mile for you, with training, support and opportunities for development
• your ability to carefully manage customer expectations whilst you work is as important as repairing vehicles right first time
• you are proud to be VWG, proud to be The AA and we’re proud of your commitment to quality and excellence
• you will be taking ownership of the appointment with your customer, working on the respected Jaguar Land Rover brand
• you are accountable for delighting the customer and seeing the task through to completion
• youTube
• this is the job
• join our Roadside Assistant Mechanic development programme, we’ll fine tune your expertise with ongoing support and training, so if you’ve got the drive to succeed, we want to hear from you
• as a Volkswagen Group Dedicated Mechanic for the AA you are the key to keeping all brands including VW Passenger, Commercial, Seat, Skoda, Audi, and more on the road
• we have our very own AA Autocentre based in Dartford, and we are looking for a Vehicle Mechanic to join us on and continue making it a success
• what will I be doing?
• contract Type: Full time
• anything can happen whilst driving, but we are the AA and we get everyone back on the road safely so the show can go on
• be Better – Be a part of not one, but two iconic brands
• the vehicles you will be working with use some of the most advanced technology in the world and we want you to be a part of that
• if you are as enthusiastic about our brand and our cars as we are, join us
• be a part of not one, but two iconic brands
• you can be part of the Autocentre team by supporting both members and non-members with services, MOTs, maintenance, and repairs with support from our patrols towing vehicles to centre
• not only do we keep everyone’s show on the road, but we’re also there for our customers wherever and whenever they need us
• we’ll go the extra mile for you providing training to obtain your MOT Licence, if not already held. We will also provide training for the following; ADAS; Hybrid, and EV Levels 2/3; we are committed to investing in your future
• 23 days holidays plus bank holidays in lieu if worked
• take a look at all things The AA at our You Tube channel: The AA - YouTube
• in return, your development is important to us, with both AA and Jaguar Land Rover specific training, support and opportunities for development you will have everything you need to achieve your goals
• take a look at all things The AA at our You Tube channel: The AA
• A dedicated Employee Assistance Program

Trade

• driving
• installation & Maintenance
• media & Communications
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• Driving
• Installation & Maintenance
• Media & Communications

Earnings for position mechanic

Current offers for the position:

Responsibility

• this is the job
• you'll be working in a fast-paced environment taking around 100 calls per day
• role: Customer Service Advisor - Prestige Centre
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• job Title: Customer Service Advisor
• role: Customer Service Advisor – Electric Vehicle Support
• role: Customer Service Advisor - Prestige
• location: Oldbury
• location: Q3 Quorum Business Park, Benton Lane, Newcastle upon Tyne, Tyne & Wear, NE12 8EX
• contract: Full time – permanent
• just like cars need fuel, our members need our Emergency Breakdown Customer Service Advisors to support our heroic patrols in rescuing them during times they need us most
• supporting our customers through their breakdown journey by actively listening; you’ll provide guidance with your warm and reassuring tone
• hours: 4 days on, 4 days off, working 20:30-07:15
• showing our customers they’re valued by understanding their situation, keeping the conversation constructive
• no two calls will be the same and could range from a standard breakdown call to providing safety advice, updating and changing a policy to dealing with dissatisfied or vulnerable customers
• using detailed scripts to gather information from the call and apply logic to assess the best course of action
• as some calls you deal with could be more complex or involve distressed customers, we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations
• pushing for better by using resources available to offer the best customer service
• location: Quorum Business Park, Newcastle upon Tyne, NE12 8EX - Hybrid working options available after completion of training with the option to work from home 3 days per week
• we are the engine that keeps Britain moving, apply now to unleash your potential
• maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
• striving to ensure that each customer receives a top-class customer experience that is expected from our iconic brand
• what will I be doing?
• striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand
• retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly

Requirements

• liaise with AA patrols and external providers to ensure the member receives the relevant assistance efficiently
• discuss the nature of assistance required, analysing and assessing the best way to help and support the member
• keep the member updated on the progress and status of their case
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• customer service: 1 year
• offer reassurance that help is on the way and maintaining the customers faith that we are one of the UKs most trusted brands

Trade

• human Resources
• sales
• Human Resources
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• Sales

Earnings for position customer service advisor

Current offers for the position:

Responsibility

• this is the job
• you'll be working in a fast-paced environment taking around 100 calls per day
• role: Customer Service Advisor - Prestige Centre
  Show more +21
• job Title: Customer Service Advisor
• role: Customer Service Advisor – Electric Vehicle Support
• role: Customer Service Advisor - Prestige
• location: Oldbury
• location: Q3 Quorum Business Park, Benton Lane, Newcastle upon Tyne, Tyne & Wear, NE12 8EX
• contract: Full time – permanent
• just like cars need fuel, our members need our Emergency Breakdown Customer Service Advisors to support our heroic patrols in rescuing them during times they need us most
• supporting our customers through their breakdown journey by actively listening; you’ll provide guidance with your warm and reassuring tone
• hours: 4 days on, 4 days off, working 20:30-07:15
• showing our customers they’re valued by understanding their situation, keeping the conversation constructive
• no two calls will be the same and could range from a standard breakdown call to providing safety advice, updating and changing a policy to dealing with dissatisfied or vulnerable customers
• using detailed scripts to gather information from the call and apply logic to assess the best course of action
• as some calls you deal with could be more complex or involve distressed customers, we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations
• pushing for better by using resources available to offer the best customer service
• location: Quorum Business Park, Newcastle upon Tyne, NE12 8EX - Hybrid working options available after completion of training with the option to work from home 3 days per week
• we are the engine that keeps Britain moving, apply now to unleash your potential
• maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
• striving to ensure that each customer receives a top-class customer experience that is expected from our iconic brand
• what will I be doing?
• striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand
• retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly

Requirements

• liaise with AA patrols and external providers to ensure the member receives the relevant assistance efficiently
• discuss the nature of assistance required, analysing and assessing the best way to help and support the member
• keep the member updated on the progress and status of their case
  Show more +2
• customer service: 1 year
• offer reassurance that help is on the way and maintaining the customers faith that we are one of the UKs most trusted brands

Trade

• human Resources
• sales
• Human Resources
  Show more +1
• Sales

Earnings for position customer service advisor

Current offers for the position:

Responsibility

• company description
• we are the AA
• and we keep everyone’s show on the road
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• there for our customers wherever and whenever they need us, we’re always ready for anything
• ensuring the optimum use of time and costs when undertaking this work, working within ICME repair times
• that’s why, for over 100 years, we’ve continued to evolve and adapt
• today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers
• maintaining a thorough knowledge of all types of vehicles
• AA Summary
• undertaking to a high standard an effective and safe Inspection / repair / servicing of vehicles both private and commercial at the scene of the agreed location
• what will I be doing?
• repairing of a vehicle / job scheduled within time frames agreed with our customer. You will only be undertaking repairs which are feasible within the parameters of the location the vehicle is sited at
• for over 100 years, we’ve continued to evolve and adapt
• maintaining a high standard of driving, courtesy and effectiveness in dealing with Members and the general public and upholding the traditions and image of the Association with an appropriate awareness of personal and customer’s safety at all times
• keeping abreast of technological and safety developments as they affect the diagnosis and repair of motor vehicles. This may involve attending manufacturer courses and AA courses some of which could be residential
• mechanical qualifications at Lv2 or above City and Guilds or L2 or above NVQ in mechanics or Equivalent
• #LI-THEAA #LI-Onsite
• additional Benefits: Potential Monthly Bonus
• driving licence with max 6 points
• be fully conversant with all hand-held communication systems used within the AA operations and ensure that all communication is maintained to the standards required by the Association and its customers
• employment Type: Monday to Friday Permanent Full-Time
• location: Port of Tilbury, Tilbury Docks, Tilbury
• this is the job
• excellent customer service skills
• maintaining to a high standard of serviceability and cleanliness any AA vehicle, tools and equipment issued for individual use, maintaining accurate records of vehicle work carried out in accordance with current procedures and Health and Safety requirements
• hours: Full time, Permanent. 8am-4pm Monday-Friday
• as our Recall Technician, you will be responsible for contributing to the effective operation of the Association's Manufacturer Recall Business by undertaking inspections, repairs and servicing, in accordance with established conditions and operating instructions
• thought The AA only provide roadside assistance? Think again
• today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies
• experience in EV
• providing technical assistance on the telephone to cover Operators, customers, and co-ordinator
• you will carry out repairs to the highest standard on client’s premises within set time frames and be able to convey vehicle Pre repair checks / Post repair checks reporting’s accurately to our Customers
• as we continue to expand, diversify, and modernise, joining us as an Inspection and Repair Technician, you’ll play a key part to our success and join us on this exciting motoring journey
• proactively ensuring that stocks of required parts and tools carried in the vehicle are always at maximum levels and monitoring parts usage to ensure the correct levels are maintained
• our Recall Technician will have a flexible approach with regards to travelling, as you may on occasion be required to stay overnight
• maintaining consistent levels of quality in the Centre, by carrying out quality control inspections including MOT quality control, highlighting areas of concern and by use of good people management skills particularly in the area of mentoring and coaching, correct any problems or issues that arise
• acting as a brand ambassador for the AA, ensuring that the service provided to the customer is of the highest standard
• maintaining a high standard of serviceability and cleanliness for all equipment
• what do I need?
• ensuring that all vehicles are handed back to customers in accordance with the AA’s customer care guidelines and that the appropriate administrative tasks are accurately and timely completed
• providing technical assistance on the telephone to cover Operators, Customers, and Co-ordinators
• maintaining and servicing customers vehicles efficiently ensuring that the interior and exterior of the vehicle are always clean and tidy
• maintaining accurate records of all paperwork necessary to ensure satisfactory job performance in accordance with current procedures

Benefits

• fuel card

Trade

• installation & Maintenance
• media & Communications
• Installation & Maintenance
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• Media & Communications

Earnings for position technician

Current offers for the position:

Responsibility

• company description
• for over 100 years, we’ve continued to evolve and adapt
• #LI-THEAA #LI-Hybrid
  Show more +43
• this is the job
• role: Group Affiliate Marketing Manager
• role: Marketing Manager
• job Title: Retention Marketing Manager
• job Title: Marketing Manager
• role: Marketing Manager - In Life
• location: London
• location: Cardiff
• location: Basingstoke – Hybrid
• location: Basingstoke or London
• employment Type: Full Time/Permanent
• location: London or Basingstoke - Hybrid working
• joining us as our Retention Marketing Manager, you will lead the development of communications activity that will generate our budgeted growth
• thought The AA only provide roadside assistance? Think again
• employment Type: Permanent Full-Time
• today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies
• this could include, acquisition, onboarding and engagement communications such as newsletters
• as we continue to expand, diversify, and modernise, joining us as a Group Affiliate Marketing Manager, you’ll play a key part to our success and join us on this exciting motoring journey
• as we continue to expand, diversify, and modernise, joining us as a Marketing Manager, you’ll play a key part to our success and join us on this exciting motoring journey
• additional Benefits: Up-to 10% Bonus
• as we continue to expand, diversify, and modernise, you’ll play a key part to our success and join us on this exciting motoring journey
• complete daily performance checks to ensure campaigns are running effectively, and within budget
• as we continue to expand, diversify, and modernise, joining us as a Retention Marketing Manager, you’ll play a key part to our success and join us on this exciting motoring journey
• carrying out day to day campaign activities, reporting and making sure that affiliates are informed of all seasonal and promotional campaigns
• execute cohesive marketing activity throughout the year across the right channel mix, measuring effectiveness and taking appropriate action
• help to develop an engaging, personalised and relevant Member Retention communications programme to reduce member churn through the retention cycle
• joining us as our Group Affiliate Marketing Manager, you will be supporting the implementation, performance and reporting of the affiliate marketing programme for the AA Group
• joining us as our Marketing Manager for AA Driving School, you will be supporting the Head of Marketing & Sales with driving the growth of both the Driving School brands; AA Driving School and BSM, delivering a customer-centric marketing strategy for the UK market
• manage retention communications ensuring the quality of content and adhering to all Brand, Legal and Compliance guidelines
• cultivate and maintain strong relationships with existing affiliates
• monitor commission rates, tenancy placements and performance against key KPIs, reviewing performance and making improvements to the existing programme
• help manage the marketing budget by raising PO’s and attending monthly budget meetings
• manage the Test & Learn communications programme particularly looking at creative changes and copy tests for all payment types
• collaborate and engage with stakeholders across relevant product areas
• manage the newsletter strategy delivery
• you will support the team to drive forward the AA’s Affiliate marketing activity and work with multiple stakeholders to fully understand product and commercial priorities
• manage affiliate pay-outs and resolve payment issues
• as our Marketing Manager - In Life, you will be responsible for creating outbound customer lifecycle journeys which drive both customer engagement and cross sell for designated product areas
• support with defining CRM strategy and optimising customer journeys – delivering strong customer engagement, retention and maximising Group cross-sell opportunities
• ensure that all touch points accurately represent and bring our brand to life
• manage communication creative development. Write accurate, comprehensive and clearly targeted briefs for creative agency, Smart Comms and CRM Operations Team
• brief external agencies and work closely with CRM operations team to ensure accurate, comprehensive and clearly targeted briefs
• day to day close working relationship with The AA’s offline media and marketing effectiveness agencies, inputting into contract negotiations with procurement, performance reviews of the agency and of their buying and planning, and supporting the need for a high-quality team, with the right fit for the AA always

Requirements

• A Marketing or Business degree
• IDM or CIM qualification
• bachelor-level degree
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• direct, relevant experience of managing customer communications programmes, campaigns and offers across channels
• direct experience of managing direct response marketing and customer engagement campaigns specifically in the CRM channels
• experience working with an internal/external agency
• experience of managing customer communications programmes, campaigns and offers across inbound and outbound channels
• outstanding organisational skills
• experience of customer targeting, test and learn programmes
• experience of external agency management
• experience of working with an internal or external direct marketing agency
• strong written and verbal communication skills – experience of writing compelling and insightful marketing briefs
• proven experience delivering commercial results and able to interpret the data and draw out actionable insight to deliver retention targets
• experience in omnichannel marketing activation
• proven experience, ideally within Consumer services, Telco or insurance industry
• practical knowledge of how to deliver a test & learn approach
• excellent influencing and communication skills to manage stakeholders from other AA business units and departments
• understanding of consumer legislation and the requirement of relevant sign-off process to ensure comms adhere to regulation
• proven ability to translate customer research into profitable new marketing activity
• good commercial acumen and understanding of best practice in CRM campaign measurement
• ability to prioritise
• proven ability to develop individuals into a high performing team and motivate them to exceed expectations
• track record of delivering commercial results and is data/number literate to interpret the data and draw out actionable insight to deliver retention targets

Current offers for the position: