Salary at TES GLOBAL GROUP

Responsibility

• sheffield
• 37.5 hours p/w
• £10.98p/h
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• £10.99p/h
• 35 hrs p/w, covering Monday – Friday on rotating shifts between 8am – 6pm
• all products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions
• liaise with other internal and external partners to ensure issues are resolved and ensure a smooth transaction for our customers
• take ownership, managing, investigating, resolving, and logging customer contacts and enquiries
• take ownership, managing, investigating, resolving and logging customer contacts and enquiries
• optimize customer satisfaction and meet defined quality standards for contact handling and associated administration
• liaise with other internal and external partners to ensure issues are resolved
• provide technical support and assistance to customers throughout their contract lifetime
• provide technical support and assistance to customers throughout their contract life-time
• manage, investigate, resolve, and log customer contacts and enquiries
• optimise customer satisfaction and meet defined quality standards for contact handling and associated administration
• location: Sheffield
• work effectively as a team and autonomously
• work effectively as a team and also autonomously
• tes is an international provider of digital solutions, which is passionate about using technology to make life easier for schools and teachers
• effectively handle, manage, resolve, and log customer contacts received through a range of customer support channels in a timely and professional manner
• support customers with help requests, technical issues, complaints, suggestions, and praise received through a range of customer support channels
• effectively handle, manage, resolve and log customer contacts received through a range of customer support channels in a timely and professional manner
• support customers with help requests, technical issues, complaints, suggestions and praise received through a range of customer support channels
• assist other areas of the Operations department where necessary due to demand
• be able to communicate effectively and listen to a customer’s specific situation and needs
• meet all SLAs for transactional and subscriptions customers, and be willing to work as deemed necessary to ensure all SLAs are met in line with company policies
• process advert requests and queries from our customer base
• handle queries from our customers in relationship to jobs, resources, magazine and safeguarding courses
• follow escalation procedures for technical and product development issues, liaising with internal and external partners
• support customers with help requests, technical issues, complaints, suggestions and praise received through a range of customer support channels, including calls, chat and emails
• have a strong product knowledge across the Tes brands in order to advise and add value to customers experience and encourage engagement
• assist other areas of the Operations department when necessary due to demand
• what will you need to succeed?
• key to this role is ensuring we meet agreed SLA’s and deadlines across a seven-day working pattern

Requirements

• customer service experience; handling calls and emails, delivering excellent customer service
• working within a high-volume environment
• proven experience in effectively communication with customers, clients or similar
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• management of customer complaints
• strong comprehension skills and attention to detail to ensure customer contacts are read and interpreted correctly
• collaborative approach and the ability to build internal relationships both within the team and the wider business
• working in a high-volume environment to meet customer expectation
• working in an environment with remote teams
• ability to take initiative, be self-motivating, act proactively
• working within a multi skilled environment
• proven experience in a customer service or customer contact environment, handling calls and emails, delivering excellent customer service
• IT literacy and demonstrable commitment to continuous improvement of the Customer Experience
• have a very positive work attitude including flexibility and willingness to work
• initiative and ability to make informed decisions within the remit of their role

Earnings for position customer advisor

Responsibility

• meet sales targets and key performance indicators set by the business
• make a high number of daily calls to build pipeline, advance and close sales
• implement sales strategies and plans across all sales areas and product streams across a defined Territory to deliver sustainable revenue growth
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• accurate revenue and opportunity forecasting
• maintain the CRM at all times
• manage and drive volume, yield and revenue across the Tes range of products
• maintain a high of level market and product knowledge, including competitor offerings and product positioning
• rapidly increase the penetration/sales of TES software solutions in line with the sales targets
• build strong relationships with key stakeholders with a view to identifying new revenue opportunities with existing clients
• build and manage a pipeline of sales opportunities through the sales funnel applying consistent sales process and methodology
• strategically navigate the buying process; communicate tactfully and persuasively with stakeholders and budget decision makers
• meet revenue and key performance indicators set by the business across all Tes’s SaaS products and services for schools in the UK
• build strong relationships with key stakeholders/decision makers with an aim of identifying new revenue opportunities and winning sales
• provide regular reporting on forecast and targeted revenue and KPI’s
• rapidly increase the penetration of Tes Global software services within the UK and in line with the sales targets, market penetration and product coverage KPI’s
• increase the depth of relationships with B2B customers by becoming an expert in Tes software products, displaying a deep understanding of their functionality, features, and impact for schools
• what will you need to succeed?

Requirements

• organised and can manage and prioritise a wide range of tasks
• A great communicator, you will build excellent relationships both internally and externally
• you have excellent attention to detail and the ability to deliver accurate work within challenging deadlines
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• you thrive in a fast paced, busy environment
• professional and discreet when dealing with highly confidential and sensitive information
• have a high attention to detail
• maths qualification

Earnings for position business development executive

Responsibility

• responsible for the Product strategy and vision. Will actively manage a well-defined and prioritised roadmap of features, enablers and defects
• develop a deep understand the technical architecture and work with engineering teams defining the incremental phases to implementing solutions
• 25 days annual leave rising to 30
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• 5% pension after probation
• owning the product lifecycle from vision and strategy through to delivery
• collaboration both internally and externally with stakeholders to develop a deeper understanding of the problem space
• hybrid working
• focusing on the metrics that can demonstrate impact and enable informed decision making
• ensure the product enhancements will support the needs of the stakeholders to drive adoption and product usage
• health care cash plan
• providing forecasts for your product roadmap, in collaboration with your technical team
• ensure a successful hand-off to product owners to create and maintain a product backlog that reflects these requirements
• state of the art city centre offices
• maintaining a well-defined and prioritised backlog and the longer-term roadmap
• stay up to date with market trends, design thinking, competitor trends to help define the product vision and roadmap
• access to a range of benefits via My Benefits World
• working closely with UX to better understand the user and build customer centric applications
• discounted city centre parking
• being the voice of your stakeholders, both internally and externally, collaborating closely to develop a deeper understanding of the domain
• accountable for executing the roadmap, facilitating the development / delivery process in line with committed objectives in order to deliver business value
• putting the customer first, ensuring your product brings the most value as possible, and in this way enabling Tes to thrive. This only comes from knowing your customers and your market in depth
• provide product metrics that can be used for monitoring of development activities and help to achieve predictability in the roadmap for product enhancements
• free eye care cover
• staying up to date with market trends and competitor analysis to help define the product strategy
• life Assurance
• cycle to Work Scheme
• EAP
• requirements Gathering: Work closely with customers, stakeholders, product owners and the development team to identify and prioritise product features and requirements
• what will you need to succeed?
• monthly Tes Socials
• product Design: Work with the UX and design team to create user experiences that delight users which meet customer needs

Requirements

• experienced in product management or a related field
• data and research focused, to drive decisions and measure success
• data and research focused, to help drive decisions and measure success
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• adept at planning – able to choose the right approach to suit the situation
• able to create a deep understanding of customer needs and market trends
• an engaging presenter – comfortable leading workshops and product demonstrations
• experienced with agile methodologies and product development processes
• equipped with basic knowledge of full stack software engineering
• able to make decisions quickly and prioritise tasks effectively
• proactive and collaborative as a team player
• commercially-minded and have the ability to identify commercial opportunities for your products in the market
• proven track record of launching successful products and driving business results
• experienced with a subscription-based product offering
• A great communicator – to instill the vision and motivate the team, and to be clear with stakeholders about what’s achievable and why
• A great communicator and collaborator – to help deliver the vision and motivate the teams, and proactive and collaborative as a team player
• certified as in some form of agile product management
• experienced in the education sector

Responsibility

• business Development Manager
• full time, Permanent
• meet sales targets and key performance indicators set by the business, rapidly increasing the penetration of Tes software solutions
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• meet sales targets and key performance indicators set by the business
• meet revenue and key performance indicators set by the business for a specified product set, achieved by outbound prospecting
• make a high number of daily calls to build pipeline, advance and close sales
• all products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions
• accurate revenue and opportunity forecasting
• maintain records in the CRM to a high standard
• maintain the CRM at all times
• maintain an expert level of market and product knowledge, including competitor offerings and product positioning
• build and manage a pipeline of sales opportunities through the sales funnel applying consistent sales process and methodology
• rapidly increase the penetration/sales of TES software solutions in line with the sales targets
• title: Business Development Manager
• conducting product demonstrations to a high standard as part of the sales process
• location: Sheffield
• build strong relationships with senior stakeholders/decision makers with an aim of identifying new revenue opportunities and winning sales
• tes is an international provider of digital solutions, which is passionate about using technology to make life easier for schools and teachers
• work at pace to create relationships with senior stakeholders/decision makers at large school and MAT level with an aim of identifying new revenue opportunities and winning sales
• what will you need to succeed?
• implement sales strategies and plans across all sales areas and product streams across a defined Territory to deliver sustainable revenue growth

Requirements

• experience in an outbound sales role with evidence of consistently exceeding targets
• this will have been achieved with a good understanding of sales methodology, responding to internal and external change dynamics
• closing in a sales environment, asking for and gaining commitment to a next step
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• A drive for Results, your hunter mentality means you will strive to exceed targets set by the business
• you will be motivated by this
• you will take personal responsibility for delivering your own performance
• you will honestly appraise your own performance recognising what needs to be done differently and take appropriate action

Earnings for position business development manager

Responsibility

• work closely with the Head of Digital to set and deliver the wider website strategy
• manage the Digital Executive, who supports the overall content updates and development of Tes websites
• work alongside the SEO Manager to help with the overall optimisation of the website
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• work closely with the Scrum Master and technical/engineering colleagues to achieve the right developments and improvements in a timely manner
• work with marketing colleagues to ensure we have the correct information, content, and functionality to maximise our ability to meet objectives
• own the day-to-day analytics of the website and support with regular reporting, analysis, and recommendations
• work with third-party providers in the development and optimisation of tes.com
• support the process of taking websites of acquired businesses and bringing them into tes.com
• act as the Product Owner of the website, manage and prioritise the development backlog, and ensures the requirements are understood in detail
• help establish the strategic new phase of the Tes website, in collaboration with product
• what will you need to succeed?

Requirements

• highly organised with strong project management skills and able to manage multiple projects concurrently
• excellent communication and stakeholder management skills to enable strong working relationships both across the wider marketing function and outside of marketing
• high attention to detail both in analysing information and specifying the scope of developments
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• analytical approach to data, which helps create action and improvement, rather than just reports
• experienced of working hand-in-hand with developers – ideally working with Scrum Masters and agile/sprint methodologies
• highly driven, with a sense of urgency, and motivated to create change in line with business objectives
• able to work withing evolving environments, dealing with nuances and edge cases on the move
• experience of managing people and developing individuals

Earnings for position digital marketing manager