TES GLOBAL GROUP is looking for employees for positions:
support engineer
Responsibility
manage a queue of support tickets, internal escalations, and integration appointments
answer more complex technical queries by thoroughly investigating the issue, and recommending a fix or an appropriate workaround
working with customers to help them get the most out of all our products
responsible for system integrations through a variety of platforms
recording, triaging, and handing over bugs and Product Change Requests to the development team for analysis
identifying trends and scripting automated solutions using PowerShell and SQL
provide quick and accurate handling of support interactions i.e, calls and emails, which will be mainly escalated from frontline teams, ensuring first-time fix wherever possible and maximum levels of customer satisfaction
responsible for managing project work, including data imports for customers who have moved from a competitor system
Education
ideally you will have at least 3-4 years of demonstrable experience in a similar customer facing IT role
excellent customer care skills
ability to communicate effectively with a diverse range of customers
excellent Technical literacy — understanding several services that formulate a functioning Product/Service
basic understanding of SQL, Active Directory, PowerShell, and RESTful API's
good attention to detail with well-developed problem-solving skills
self-motivated with the ability to work alone and as part of a team
strong interpersonal skills including effective questioning and listening
illustrator
Salary
salary
Requirements
A degree in graphic design and or illustration
proven experience as an illustrator and graphic designer with a strong portfolio showing your work
proficient use of industry standard software for illustration and animation including Adobe Creative Suite, After Effects
ability to adapt to an established illustration style
excellent communication and collaboration skills
attention to detail and a commitment to delivering high-quality work
good time management skills
you are naturally open-minded, engaging, positive, and helpful
sales advisor
Working hours
full-time
Responsibility
full time, permanent
tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers
all products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions
deliver consistently against a clear set of objectives and KPI’s relating to lead generation and conversion, revenue generation and individual productivity
deliver consistent high levels of productivity, ensuring your time is spent constantly with new potential learners
collaborate closely with other areas of the business to ensure a seamless experience for our applicants
location: Sheffield
identify cross-sell and upsell opportunities of products; whilst promoting the Tes brand
Salary
salary
credit control
Working hours
full-time
Responsibility
full time, permanent
management and ownership of own ledger
taking a proactive role in managing and collecting debts of company debtors, working to individual KPI’s
ensuring payments are made to terms, consistently working to the business’ DSO targets
negotiating re-payment plans
query management and resolution
processing and billing of invoices
location: Sheffield
Salary
salary
commercial finance manager
Working hours
full-time
Responsibility
full time, permanent
tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers
support the sales teams to identify, track, review and financially appraise sales opportunities
all products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions
report on Key Performance Indicators to drive profitable revenue growth
understand and challenge current business practice, identifying and implementing initiatives to improve processes and deliver efficiencies
work with the Financial Reporting team to ensure accuracy & understanding of monthly results
present monthly results to business leads, providing explanations of variances vs. budget and promoting insightful discussion on financial performance
Salary
salary
senior project manager
Working hours
full-time
Responsibility
sheffield
full time, permanent
tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers
translating high-level strategic principles into actionable deliverables
all products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions
solving complex business problems to enable Tes to realise its transformation objectives
influencing and relationship building across the organisation, including the Senior Management Team