TES GLOBAL GROUP Salary
26 RED LION SQUARE LONDON WC1R 4HQ
TES GLOBAL GROUP Premium profile inactive Premium profile inactive
Earnings on positions in TES GLOBAL GROUP
Estimated salary
£ 2916
Median salary at TES GLOBAL GROUP
£ 1600 Lowest salary
£ 3537 The average salary
£ 9166 Highest salary
Do you believe that workers at TES GLOBAL GROUP are paid fairly?
TES GLOBAL GROUP is looking for employees for positions:
support engineer
Responsibility
- manage a queue of support tickets, internal escalations, and integration appointments
- answer more complex technical queries by thoroughly investigating the issue, and recommending a fix or an appropriate workaround
- working with customers to help them get the most out of all our products
- responsible for system integrations through a variety of platforms
- recording, triaging, and handing over bugs and Product Change Requests to the development team for analysis
- identifying trends and scripting automated solutions using PowerShell and SQL
- provide quick and accurate handling of support interactions i.e, calls and emails, which will be mainly escalated from frontline teams, ensuring first-time fix wherever possible and maximum levels of customer satisfaction
- responsible for managing project work, including data imports for customers who have moved from a competitor system
Education
- ideally you will have at least 3-4 years of demonstrable experience in a similar customer facing IT role
- excellent customer care skills
- ability to communicate effectively with a diverse range of customers
- excellent Technical literacy — understanding several services that formulate a functioning Product/Service
- basic understanding of SQL, Active Directory, PowerShell, and RESTful API's
- good attention to detail with well-developed problem-solving skills
- self-motivated with the ability to work alone and as part of a team
- strong interpersonal skills including effective questioning and listening
Earnings on positions in TES GLOBAL GROUP
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
3537 £