TEN TEN GROUP

Responsibility

• providing excellent customer service to members across MENA region, Europe, US and Asia
• preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• active cross-selling of lifestyle services for travel enquiries, promotions and exclusive events
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• make reservations with airlines, hotels, and destination agencies
• prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing
• mediate with passion
• active sales of promotions and exclusive events
• liaising with our trusted suppliers on behalf of Members
• conducting research and putting together proposals

Requirements

• you have excellent language skills in professional Italian and English, in written and spoken
• only Arabic speaking candidates who are CURRENTLY based in the UK will be considered
• fluency in English and Arabic is required
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• have completed tertiary qualification or equivalent training, ideally in the field of tourism
• excellent written & oral communication is a MUST
• have several years of professional experience in the travel industry, a tour operator or in a travel agency
• you have excellent language skills in professional Norwegian and English, in written and spoken
• have GDS knowledge and excellent destination knowledge
• ability to speak an additional language such as Swedish or Danish of advantage
• fluency in Arabic is mandatory
• knowledge of other languages is a benefit, but not a necessary requirement
• have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• please be prepared to take a language test in any language you mention as a skill
• are service-oriented, flexible and able to work under pressure
• have a positive attitude and identify with Ten Group values
• have strong communication skills
• if you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, This could be an excellent career progression and an opportunity to work for a growing award winning company
• value exceptional service and live by this motto
• are available on a full-time basis

Benefits

• restaurant tickets

Responsibility

• as a Team Manager you will be responsible for managing individuals of different specialist backgrounds including travel, dining, tickets and creative
• the pace of work is fast and challenging, but highly rewarding
• do you want to play a key role in growing a successful global service business?
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• the team deals with all types of lifestyle requests from our members
• do you have a real passion for customer service?
• are you passionate about people management and people development?
• you must have passion and love working with and developing people
• if the answer is Yes? Read on
• we operate in an exciting and dynamic market and want leaders that have a real sense of what makes great customer service and know how to drive change and innovation in their roles
• your success will also come from excellent communication skills and having a pro-active approach to all that you do
• the market is incredibly exciting and dynamic and we need leaders that have a real sense of what makes great customer service and can play a big part in helping to innovate and improve our service
• the position entails the management of a diverse and dynamic team
• you should thrive in a busy, fun environment which has teamwork at its forefront
• in your role you will train / recruit / motivate and lead the performance of a team situated in a very important area of our business
• A passion for customer service is essential as well as the ability to thrive under pressure

Requirements

• energetic and passionate individuals with proven experience of managing at least 6-8 people
• ihr Profil
• proven capability to own and lead projects
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• seasoned in the development and execution of team and department-level strategies
• sie haben einen kooperativen Führungsstil und mehrjährige Führungserfahrung
• people who can use their initiative and creativity to drive the business forward
• sie verfügen über sehr gute Kommunikationsfähigkeiten in Wort und Schrift und haben einen sehr hohen Qualitätsanspruch
• people who are passionate about delivering high quality customer service
• sie verfügen über sehr gute Deutsch-, Englisch- und Französischkenntnisse in Wort und Schrift, Italienischkenntnisse von Vorteil
• luxury and VIP Travel and/or Hospitality industry experience preferred
• sie haben gute Kontakte in der Reiseindustrie in der Schweiz und sind diesbezüglich immer auf dem aktuellsten Stand
• ideal if you are fluent in Japanese and English
• sie sind eine zielstrebige, dynamische und hoch motivierte Persönlichkeit. Sie sind begeisterungsfähig und haben eine Passion fürs Reisen
• sie haben ein überzeugendes und gepflegtes Auftreten und sind verhandlungssicher
• sie verfügen über fundierte Erfahrungen in der Reisebranche und haben mindestens 3-5 Jahre in einer vergleichbaren Position in einem internationalen Umfeld gearbeitet

Responsibility

• have an in-depth understanding of your members' lifestyle needs, interests requirements
• establish clear, detailed and through briefs from members
• research the best options to meet exceed the lifestyle requirements of the member
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• always go above and beyond on your members' requests
• proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
• to manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings
• work with member satisfaction ambassador to resolve and own all customer complaints relating to your members
• act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member

Requirements

• outstanding communication skills, both written and verbal
• the ability to multitask and handle several projects at the same time
• the ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus
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• strong administration skills and be able to prioritized workloads to meet strict deadlines
• exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• 2+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call center
• dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• possess good communication and interpersonal skills
• experience with GSDC systems would be advantageous

Earnings for position manager

Responsibility

• who We Are
• to take full accountability of all high-value EMEA retail requests, liaising directly with members
• at Ten our goal is simple, to become the most trusted service business in the world
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• as a Luxury Retail Specialist / Client Development Manager, you will be an excellent communicator and brand ambassador who will service some of the most important members at Ten and facilitate their luxury retail requests
• you will have excellent customer service skills, be ambitious, commercially minded, passionate about luxury products and always seeking opportunities to develop relationships and elevate the luxury retail proposition within Ten
• work closely with client services and content departments ensuring the proposition has maximum exposure to members
• your passion will be conveyed in every conversation, and you’ll need an entrepreneurial spirit to be motivated to build your own business by developing client relationships and exceeding KPIs and sales plans
• we also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes
• you will need to understand luxury trends across EMEA and be able to build a black book of contacts that can help you source hard-to-find pieces for members
• to take full accountability our luxury supplier networks and contracts you secure; ensuring we have commission agreements in place that are better or best in market
• to work with the Head of Region to create a holistic strategy to develop the retail proposition
• to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth and can secure access for members where necessary
• to monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies
• to find out more about Ten, please watch this short video here
• we use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services
• monitor redemption, data analytics and demand of a brand or service to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the team strategy by onboarding new brands and suppliers where relevant
• ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees
• we deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers
• to be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
• ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members
• be accountable for improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions
• work with luxury retail brands to gain members access to VIP Events and invitations to showcases and special events
• as a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment
• work closely with the finance team to ensure that the payment and invoicing processes are efficient and all commission is fully accounted for
• provide members with the highest level of service, educating them on the luxury market and the secondary market
• A natural communicator who always takes the time to keep their team and colleagues informed and up to date

Requirements

• experience in luxury retail or relevant client-related experiences and events
• proven track record in achieving sales result, securing commission and negotiation
• broad working knowledge of luxury retail brands, specifically watches and accessories
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• whilst standard working hours apply, expectation is that the right candidate will want to make themselves wen big opportunities arise
• can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service
• supplier management, experience in building long-lasting relationships
• analytical decision maker; using performance data and leadership skills to drive results
• ability to work with a diverse client base, with track record of excellent customer service skills and experience in communicating to HNW individuals
• proficiency in client tracking systems and Microsoft Outlook/email

Responsibility

• to take full accountability for a series of global projects and end-to-end management, including launch, delivery, change management and reporting
• define each project’s scope and delivery and communicate these to stakeholders of all levels to ensure transparency across the team
• to implement and communicate prioritisation and governance of global projects to ensure that the most impactful projects are delivered
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• coordinate and lead project contributors to ensure that the projects are realised in an efficient and timely manner
• ensure the projects are adequately resourced and the team is trained and managed
• to be fully accountable for project reporting, monthly MI and data analytics to measure the success of projects and programmes
• lead on global forums and meetings to communicate new initiatives, project developments and the roadmap
• to set measures and targets for new and existing projects that contribute to the overall business need and ensure theses are communicated to global stakeholders
• role model’s Ten’s values and embeds them in the strategic and day to day management of projects and programmes
• to work with the Senior Partnerships Programme Manager/Head of Regions/Director to create a holistic strategy for improving efficiencies, member experience, project delivery and digital growth
• A natural communicator who always takes the time to keep their team and colleagues informed and up to date

Requirements

• project management; being able to manage highly complex global projects with multi-stakeholders internally and externally
• A clear thinker and self-starter that can drive outcomes on their own initiative
• able to drive cross-functional and varied projects whilst ensuring a consistent delivery
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• ability to hold stakeholders and contributors responsible for their actions
• can successfully run and deliver multiple projects simultaneously
• analytical decision maker; using performance data and leadership skills to drive results
• can effectively communicate with stakeholders from all levels
• ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team’s key objectives
• can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service
• broad working knowledge of key brands and partners globally across various lifestyle industries
• proven track record of successful project management
• A passion for working in a business that places members and customer service at their core as well as commercial success

Benefits

• mutual