there is so much innovation in the mortgage space, but understanding what’s out there is difficult for both customers and brokers
tembo is an innovative and multi-award winning fintech business and digital mortgage broker, trusted by thousands of buyers and remortgagers to help them overcome the growing affordability gap
our award-winning tech overcomes this problem, helping you understand what options are available to you, and all the ways you could boost your affordability
we've recently closed our Series A, and with backing from Ascension Ventures, Aviva, Nationwide and Fair By Design, and are looking to grow the team
your designs will help people fulfil their dream of homeownership
your main day job will be creatively conceptualizing and delivering top-class user experience and digital interface designs that push our product and brand forward
you will also work closely with marketing to deliver both digital and offline brand assets, marketing campaign designs, product and marketing collateral and communication from our brand
Requirements
experience with web design, interaction patterns, grid systems and UI craftsmanship
you have involvement with products, digital designs or experiences that are currently live online
being pixel perfect excites you but you know when to stop pushing and wrap up your designs
experience of liaising with internal stakeholders and expressing design ideas clearly to a diverse team
additional Information
£45,000 - £60,000 p.a. plus equity
your second home is in a native design environment and you have a great grasp on the tools that are representative of the industry
A mixture of work from home and office working
product designer
Working hours
full-time
Responsibility
company Description
there is so much innovation in the mortgage space, but understanding what’s out there is difficult for both customers and brokers
tembo is an innovative and multi-award winning fintech business and digital mortgage broker, trusted by thousands of buyers and remortgagers to help them overcome the growing affordability gap
our award-winning tech overcomes this problem, helping you understand what options are available to you, and all the ways you could boost your affordability
we've recently closed our Series A, and with backing from Ascension Ventures, Aviva, Nationwide and Fair By Design, and are looking to grow the team
your designs will help people fulfil their dream of homeownership
your main day job will be creatively conceptualizing and delivering top-class user experience and digital interface designs that push our product and brand forward
you will also work closely with marketing to deliver both digital and offline brand assets, marketing campaign designs, product and marketing collateral and communication from our brand
Requirements
experience with web design, interaction patterns, grid systems and UI craftsmanship
you have involvement with products, digital designs or experiences that are currently live online
being pixel perfect excites you but you know when to stop pushing and wrap up your designs
experience of liaising with internal stakeholders and expressing design ideas clearly to a diverse team
additional Information
£45,000 - £60,000 p.a. plus equity
your second home is in a native design environment and you have a great grasp on the tools that are representative of the industry
A mixture of work from home and office working
marketing executive
Working hours
full-time
part-time
full-time | Part-time | Permanent
Language
english
Salary
salary
Education
bachelor's
Responsibility
research new data for sales and marketing
identify potential leads from marketing activity
identify new data/market opportunities
pull lists for the Management Team for business development
manage the database effectively
segment and tag the lists accordingly
ensure compliance with GDPR
research, track and maintain lead generation database
Requirements
at least 1 years experience in an events marketing or B2B marketing role
bachelor’s degree, preferably in marketing, communications, or business
experience with email, CMS and CRM systems
1-2-year experience in data management
experience with research and maintaining databases
strong organisation skills with the ability to multi-task and proven experience in a fast-paced environment
strong attention to detail and the ability to write relevant and engaging copy
strong written and verbal communication skills and the ability to work with senior stakeholders
digital marketing executive
Working hours
full-time | Part-time | Permanent
Language
english
Salary
salary
Education
bachelor's
Requirements
email automation
the design and execution of social media plans
website optimisation work, including SEO
digital marketing: 1 year
marketing: 1 year
pay Per Click advertising campaigns, across multiple advertising platforms such as Google Adwords, LinkedIn Ads, Twitter Ads, Facebook Ads and more
office manager
Working hours
full-time | Part-time | Permanent
Salary
salary
Responsibility
assisting the Head of Operations with operational task
handling and responding to all correspondence including phone calls, emails, and letters
client relationship maintaining customer care
booking meeting rooms for appointments coordinating schedules and greeting customers and clients before meetings
carry out new starter inductions
assisting with operational processes, sending documents via DocuSign
managing office supplies
sending invoices to clients and financial statements using Quickbooks
Requirements
knowledge of using Quickbooks
excellent attention to detail
excellent organisation and people management skills
ability to prioritise and multitask efficiently
strong communication skills, both Verbal and Written
tact and diplomacy
exceptional Organisation Skills
professional Telephone Manner
senior marketing executive
Working hours
full-time | Permanent
Salary
salary
Education
bachelor's
Responsibility
conduct insight specifically to maintain and grow our understanding of key audience personas
create and execute marketing campaigns for the events you will work across
take the lead in testing all campaigns to ensure effectiveness, adapting and moving budget where necessary
identify opportunities with our international teams to deliver sustainable growth for each other’s brands
ensure key messages are aligned to the business plan and are delivered across all potential media
develop detailed understanding of the industry, event goals and key customer groups
support sales via partnerships and sponsorship deals
development of prospect databases
Requirements
great writing and verbal communication skills. You should be confident in writing technical copy
ability to produce creative and well thought out marketing plans
ability to manage multiple projects and deliver on time
good IT skills. You will be using content management systems, databases and email software
commercial acumen to develop sales-led marketing initiatives
ambition to develop your marketing career
have something to teach us about social media
digital marketing: 1 year
marketing manager
Working hours
full-time | Permanent
full-time
Salary
salary
Education
bachelor's
Responsibility
create clear, compelling and concise briefs for the campaign team
report on and analyse pre-reg data
stemming from the strategic marketing plan, managing a team, creating and delivering the campaign plans for specific events, and ensuring targeted messaging and activity plans per customer segment to drive visitor attendance
copywriting for campaigns, including show publications, delegates, sponsors and exhibitors email campaigns, automated email tracks and digital content on the website
lead at campaign team meetings to ensure that all teams are integrated into their approach and work together to deliver against the plans and objectives
analyse data from communication channels to ensure that each channel is effective and, where necessary make changes to campaign plans and channels
manage the daily marketing budget and be responsible for the budget tracker, ensuring this delivers the required commercial results and ROI
ensure strong communication with delivery teams, including weekly meetings to review activity, spending and results, and agree with plans to optimise or remediate where needed
Requirements
experience in creating and delivering highly effective tactical marketing plans
digital marketing: 1 year
marketing: 1 year
personal assistant
Working hours
full-time | Part-time
Responsibility
diary management
action reminder and prioritisation
expenses management
arranging insurance with third parties
Salary
salary
Requirements
prior Office Management Experience Preferred
good Communication Skills, Both Verbal and Written
exceptional Organisation Skills
professional Telephone Manner
ability to Perform Under Pressure
excellent Customer Care Skills
ability to Maintain Strict Confidentiality
ability to Prioritize Effectively
senior marketing manager
Working hours
full-time
Salary
salary
Education
bachelor's
Responsibility
you will serve as the primary point of contact for the clients you manage, delivering first-class marketing campaigns
you will generally be expected to act as a mentor to your Marketing Managers, helping them develop their skills in the role
you will be supported in all aspects of the role by the TEMBO Senior Leadership team , as well as your fellow Senior Marketing Managers
in addition to our agency , we also place marketing contractors and conference producers directly with event orgnaisers
Requirements
digital marketing: 1 year
marketing: 1 year
customer service
Requirements
proven experience in a customer support or operations role within fintech, banking, or a regulated financial services environment
comfortable responding to customers across in-app chat, email, and phone via platforms like Intercom
strong written and verbal communication skills, with a focus on delivering empathetic, clear and world-class customer service
skilled in triaging queries and issues to internal teams and ensuring timely resolution
experience working closely with internal stakeholders such as the Finance team to help resolve payments, deposits, and reconciliation queries
ability to follow and improve internal processes while maintaining service-level targets and accuracy
confident in using support tools and CRMs, tagging queries, and contributing to feedback loops that improve team workflows
detail-oriented and proactive in identifying emerging customer issues or patterns and raising them for process review
Responsibility
you will also successfully collaborate with our operations, technology and compliance teams to ensure we achieve our company growth objectives
it's all about the people - customers, colleagues, partners - we’re all human and without them we are nothing
we’re looking for an experienced, customer-centric Customer Service Specialist who isn’t afraid to roll their sleeves up, to help deliver the best, most trusted customer service as we grow our business
in this role, you’ll be responsible play an integral part in helping the Customer Service team deliver world-class service to our Savings customers via in-app chat, email and telephony
this includes liaising with internal and external stakeholders and delivering 5* service, 7 days a week whilst continually implementing process improvements and optimising resources
as a tech-enabled business there is a big focus on innovative AI/technology focused solutions to create the optimum customer experience whilst also enabling Tembo to scale quickly
find a way - representing our desire to innovate and also leave no stone unturned to help find a customer a way to get on the ladder
at Tembo we utilise the latest tools and systems to deliver top class service, you’ll own the ongoing training and utilisation of these tools to ensure the team are making the most of the tools at their fingertips