TELA TECHNOLOGY is looking for employees for positions:
it support engineer
Working hours
full-time | Permanent
Salary
salary
Requirements
IT Support in an MSP environment: 2 years
Responsibility
updating customer documentation via our CRM
keeping customers regularly updated, keeping them informed of incident progress, notifying them of impending changes or agreed outages
customer service coordinator
Working hours
full-time | Permanent
Salary
salary
Responsibility
supporting customers via phone and email by initially logging tickets raised
carrying out quick fix 1st line checks
ensure all tickets are correctly logged, assigned and updated
escalating tickets to be dealt with by the 1st, 2nd and 3rd line teams
providing cover for our 1st line team, which includes assisting with setting up kit
Requirements
customer support: 1 year
it support technician
Working hours
full-time | Permanent
Salary
salary
Requirements
experience of the following is required
microsoft based operating systems with emphasis on Windows desktop technologies
using and troubleshooting Outlook within a network environment
of PC hardware set-up and configuration
the successful candidate will have a minimum of 2 years IT support experience where they have had personal responsibility for both 1st and 2nd line tickets
the successful candidate will have a minimum of 2 years IT support experience, preferably in an external customer support environment which includes face to face interaction with users
of Networking Routers, Switches and Firewalls
previous experience of face to face interaction with users is preferable, as this role needs someone who is a real people person and will enjoy the day to day interactions with the wider team
service coordinator
Working hours
full-time | Permanent
Salary
salary
Responsibility
supporting customers via phone and email by initially logging tickets raised
carrying out quick fix 1st line checks
ensure all tickets are correctly logged, assigned and updated
escalating tickets to be dealt with by the 1st, 2nd and 3rd line teams
providing cover for our 1st line team, which includes assisting with setting up kit for new starters
Requirements
customer support: 2 years
team leader
Working hours
full-time | Permanent
Salary
salary
Requirements
unified Communications : 2 years
management: 1 year
Responsibility
acting as the main point of escalation for partner / end user complaints, referring to the Head of Telcoinabox
marketing executive
Working hours
full-time | Permanent
Salary
salary
Requirements
marketing: 2 years
Responsibility
working alongside the marketing manager and external parties to design, test, implement and report on the success of brand campaigns
supporting our sales teams with relevant sales collateral
technical consultant
Working hours
full-time | Permanent
Salary
salary
Requirements
telecoms Support: 1 year
telesales executive
Working hours
full-time | Part-time | Permanent
Salary
salary
Requirements
telemarketing: 1 year
direct sales: 1 year
account manager
Working hours
full-time
Salary
salary
Requirements
telecommunication: 2 years
Responsibility
work with Account Managers and Business Development Managers to support new business opportunities
engineer
Benefits
fuel card
Requirements
microsoft 365 – Exchange Online / SharePoint Online / Microsoft Teams / Entra ID
modern Management Technologies – Intune / Windows Autopilot / Enterprise Mobility
networking - Routers, Firewalls, Switches, and general troubleshooting
IT : 2 years
Responsibility
working through assigned tickets from triage, from beginning to resolution, keeping the customer up to date throughout
supporting junior team members, acting as an overflow during busy periods
supporting with project deployment work as needed
ensuring all tickets are noted and up to date using Tela’s CRM