TALKTALK TELECOM GROUP

Responsibility

• you’ll work closely with the Senior Communications Manager to deliver targeted campaigns via email, SMS, direct mail and digital
• you’ll contribute to quarterly planning and strategy discussions, ensuring that we prioritise the most customer-focused and commercially impactful programmes
• you’ll work with creative agencies to develop campaign/communication messaging and creative
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• you’ll manage the sign off process for copy/campaign creative, working closely with appropriate stakeholders
• you’ll work with the CRM team to deliver in-life triggered email and SMS comms via customer communication platforms including OpenText
• you’ll work with our CRM and Marketing Automation team to create campaign reporting and review campaign performance
• you’ll work cross-functionally with Customer Experience, Billing, Product, Provisioning, Repair, Supply Chain and Digital teams to create and continually update our communications

Earnings for position communications manager