T H T

Responsibility

• customer service
• encourages and organises the team to make sure that the service given to the stores is of the highest standard
• execute management plan to ensure the efficient processing and despatch of stock to stores Centre Environment
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• ensures that all staff are compliant with H&T working practices and Health and Safety Guidelines
• supports centre management and operational requests
• keyholding responsibilities are required financial management
• drives centre performance against key targets, so that the centre consistently achieves its goals
• ensure that staff always adhere to security and health and safety policies
• ensure all audit processes are adhered to by all staff including management at all times
• encourage open communication and maintain good working relationships with team and others in the business
• manage performance encouraging efficiency and suggesting ways to help staff to improve
• if you are multilingual this is an added bonus but not a requirement
• if you are multilingual this is an added bonus not a requirement

Requirements

• excellent numeracy and literacy
• A recognised gemstone qualification such as GIA Diamond Graduate or equivalent evidence of experience in the Jewellery industry
• high level of numeracy and literacy
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• have an approachable manner
• delegation
• approachable
• be articulate
• developing and coaching others
• articulate
• excellent planner and organisational skills
• use simple and clear language
• excellent planning and organisational
• excellent communicator

Earnings for position deputy manager

Current offers for the position:

Responsibility

• if you are multilingual this is an added bonus but not a requirement
• if you are multilingual this is an added bonus not a requirement

Earnings for position sales assistant

Current offers for the position:

Responsibility

• answering customer enquiries
• providing information about our products and services
• making suggestions and recommendations
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• feeding issues back to the wider business
• putting customers in touch with stores should they need it
• help promote the company
• adhere to all compliance, training and competency requirements and the company values
• signposting and escalating vulnerable customers to relevant departments and organisations that can assist them

Requirements

• strong written and verbal communication skills
• awareness of FCA regulations
• knowledge of the company products
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• good understanding of FCA expectations and Treating Customers Fairly principles
• ability to remain calm under pressure
• good understanding of FCA expectations and dealing with Vulnerable Customers
• excellent attention to detail
• professional and Friendly Attitude
• proven ability to adhere to targets/deadlines
• high expectations of Customer Service excellence
• being able to work as part of a team

Earnings for position customer service

Current offers for the position:

Responsibility

• to ensure a good understanding of the T&Cs the platforms are committing to the customers and they are adhered to
• working closely with the trading teams to understand the flow of new stock, to ensure we can pro-actively advise customers
• ensuring that the team are meeting our T&C’s in response times to the customer
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• ensure the correct use of insurance is used whilst moving items, and that it is reported actually
• complete the VIS process, ensuring stock movement in a timely fashion
• drive sales and increased conversion
• to provide excellent internal customer service by answering questions in a timely fashion and providing support where necessary, across several platforms, and devices phone, email, live chat, virtual shopping
• pro-actively and appropriately contacting customers to ensure all sales requests are met
• help to analyse and reporting of daily/weekly/monthly/annual trade
• work with the digital team to implement a cross sell and up sell strategy
• maintain commercial awareness, understanding of key competitors
• ensuring product is dispatched in appropriate condition and according to the T&C’s of the platform
• ensure best in class service to all customers via all platforms/channels
• looking after the day-to-day management of the ecommerce platforms to ensure effective movement of stock, and timely conversations with customers

Requirements

• good standard of education
• proven customer service experience
• excellent organisational skills, able to prioritise effectively between reactive and proactive tasks
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• able to manage their time effectively to meet deadlines and co-ordinate a breadth of activity
• managerial experience to motivate and engage teams
• able to form great working relationships - with internal and external relationships
• ability to work in a team and independently

Earnings for position customer service advisor

Current offers for the position:

Earnings for position store manager

Current offers for the position: