speaking with customers to answer questions and build a relationship
helping users work out which green solution is right for their home
converting people from initial interest through to getting an install and managing the on-going relationship
looking for ways to improve all of the above
Requirements
to be great in this role you’ll
enjoy a more consultative sales process
enjoy speaking with people and building a relationship
be organised and efficient to make things run smoothly
enjoy understanding how things work
want to make sure users get the best experience and the right solution
be a self starter who likes to find and solve problems
have enough work experience to know you fit with the above
lead developer
Working hours
full-time
Requirements
clearly evidenced problem solving ability in previous technology applications
A solid understanding of technical architecture
A solid understanding of database structures and MYSQL
work well in a small team to rapidly test and build awesome tech
well organised and time effective
friendly and personable
company Perks
amazing office space near Covent Garden
customer service representative
Working hours
full-time
Salary
salary
Responsibility
handle customer inquiries and support tickets through various communication channels
identify opportunities to improve customer satisfaction and provide regular feedback
looking for ways to improve customer satisfaction when they deal with support through regular reviews
troubleshoot and resolve issues related to switches and energy services
troubleshooting and resolving issues with switches when they arise
in an ever-evolving energy market, Switchd stands out as the sole auto-energy-switching company, uniquely positioned to offer unparalleled savings and service
contribute ideas and take action to continuously improve our products and services
record and share feedback and ideas from customers and your own experience to improve the Switchd product and service
Requirements
prior experience in a customer service role
experience of working in a digital customer service/experience role
excellent written and verbal communication skills
excellent written and spoken communication skills
strong organisational and time management skills
great organisational and time management skills
proactive and energetic attitude
possess great energy and proactivity
product designer
Responsibility
switchd started out with automated energy switching, where we've got a great product, 5* customer reviews and awesome tech
we're on a mission to demystify the energy market for households, making it easy to get both the cheapest and greenest energy for your home
more and more households now want to make their house green and are getting frustrated with trying to work out if solar panels, a heat pump or insulation are right for them
the journey has been awesome so far and what's to come is shaping up to be even better. We're looking for someone to join the team, join the journey and share in the success as we continue to grow