SW HEALTHCARE

Responsibility

• we aim to offer and deliver excellent, safe, co-ordinated, high quality patient care
• continuously learning, evolving and implementing new models of care, to create inclusion and reduce inequalities and improve outcomes
• job title Pharmacy Technician
  Show more +39
• salary in line with indicative band 5
• hours up to 37.5 hours/week – for individual negotiation
• to act as key contact where appropriate, for the PCN to effectively implement or facilitate medicines management initiatives
• operational
• to act as key contact where appropriate, for the Primary Care Networks to effectively implement or facilitate medicines management initiatives
• pharmacy Technician
• support the Clinical Pharmacists in Structured Medication Reviews
• person SpecificationQualifications Essential
• medicines optimisation is one of the key focuses of Primary Care Networks in South Worcestershire
• person Specification
• registration with General Pharmaceutical Council as a Pharmacy Technician
• undertake patient-supporting roles to ensure effective medicines use through shared decision-making
• BTEC/NVQ Level 3 Pharmacy services
• to assess prescribing within practices, highlight areas for change and implement or facilitate those changes where necessary
• who we are: Droitwich, Ombersley & The Rurals PCN consists of 7 practices, based across South Worcestershire, serving over 53,000 patients
• carry out medicines optimisation tasks including effective medicine administration, supporting medication reviews and medicines reconciliation post-discharge and other transfers of care
• to provide information and answer medicines management queries from healthcare professionals and members of the public
• to undertake appropriate medicine optimisation activities that may include audit with GP practices as directed by the Clinical Director
• we work hard to promote a culture where staff feel engaged, valued and recognised by the organisation and the others they work with
• assist with the development and implementation of systems to ensure safe and effective monitoring of high-risk medication
• to provide technical assistance and administrative support, working with the PCN Frailty Team, Clinical Pharmacists, Practice Pharmacists and GP practices to implement and maintain high quality, cost effective changes in prescribing patterns and trends and reducing medicine related risk to patients
• to monitor prescribing using available tools including EMIS, epact.net and produce reports and feedback for practices
• we have an Additional Roles team of 21 healthcare professionals and are looking for an individual with a passion to deliver excellent service in General Practice and in the local communities
• to implement any changes following the activities above
• to provide technical assistance and administrative support, working with the Medicine Optimisation Pharmacists and clinicians in GP practices to implement and maintain high-quality, cost-effective changes in prescribing patterns and trends and reducing medicine related risk to patients
• support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing
• to monitor prescribing using available tools including EMIS and produce reports and feedback for practices
• to communicate those changes to patients and/or healthcare professionals where necessary and appropriate
• accountability Operationally accountable to GPs within the PCN. Day to day accountability to designated GP Lead/Supervisor and designated PM Lead on behalf of the PCN. Managerially accountable to PCN Director
• assist Clinical Pharmacists with any searches, data collection, medicine safety tasks
• produce and distribute practice support material to assist in the implementation of any local/national targets set
• to undertake appropriate medicine optimisation activities that may include audit with GP practices as directed by the practice pharmacist and Lead Advanced Clinical Practitioner
• to work with practices, community pharmacies and other primary, secondary and community services in order to improve/develop appropriate medicine optimisation services
• work with pharmacy team to develop safe, effective and efficient systems for repeat prescribing
• to implement any changes following the activities above. To communicate those changes to patients and/or healthcare professionals where necessary and appropriate
• job Types: Part-time, Permanent
• support medicine reconciliation of patients whose care is transferred back into primary care in a timely and effective manner liaising with patients and other providers to ensure patients receive appropriate medication on discharge
• increase uptake of Electronic Repeat Dispensing
• to support the implementation of the medicines optimisation strategy through the provision of clinical, administrative and technical expertise

Requirements

• BTEC in Pharmaceutical Sciences/ QCF Level 3 in Pharmacy Services or equivalent
• registered with General Pharmaceutical Council
• communicate effectively with other team members
  Show more +33
• communicate effectively with patients and carers
• no history of or pending medical-legal cases
• maternity/Maternal Adoption leave, Shared parental leave
• an appreciation of the nature of primary care prescribing in terms of productivity and affordability of services
• appropriate Immigration Status
• recognise people’s needs for alternative methods of communication and respond accordingly
• enhanced paternity/paternal package and plenty more
• ability to organise and prioritise workload effectively
• critical appraisal skills
• application
• subject to satisfactory references
• ability to provide support and advice to the practices and PCN on meds management and optimization
• ability to facilitate changes and provide technical/administrative and educational support to practices and patients
• ability to analyse comparative data and formulate plans to address areas of focus identified
• participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• interview
• full driving licence and use of vehicle
• excellent interpersonal skills and ability to promote effective communication between Healthcare professionals and patients
• ability to support meds optimization strategy through clinical and technical skills
• understands the principles of clinical governance
• references
• excellent written and verbal communication skills
• able to implement systems to monitor medicines use
• is able to monitor, advise and review general medicine optimization issues in core areas for long term conditions
• able to help implement NICE guidance through audit and feedback, formulary management, and educational sessions with healthcare professionals and patients
• we also offer Volunteer days, x2 paid days for a chosen dedicated charity, the option to give back to your local community, and to the causes closest to your heart
• able to obtain and analyse Emis data to flag-up cost and clinically efficient switches
• ability to engage patients and staff in education around high quality and cost effective prescribing
• able to work under pressure and meet deadlines
• to assist in the development of the Pharmacy Technician role in the PCN
• registration with General Pharmaceutical Council: 2 years
• ability to provide technical and admin assistance to the Clinical Pharmacist and PCN to implement and review operational strategies, policies and procedures
• pharmacy: 1 year

Responsibility

• the post-holder will perform face to face medication reviews of patients with polypharmacy especially older people and those with co-morbidities
• the candidate will have excellent verbal and written communication skills along with experience of conducting medication reviews
• · Promote the safe, high quality and cost-effective use of medicines in care homes
  Show more +47
• the post-holder will be supported to develop their role to become a non-medical prescriber if that qualification is not already held
• we are a three partner, three salaried GP rural dispensing practice for 8000 patients
• communicate highly complex medicines related information with residents and/or their carers who may have complex care and communication needs
• please read the full job description attached to the advert to better understand the role
• provide expertise in clinical medicines review and address public health and social needs of these patients
• see patients with single or multiple medical problems where medicine optimisation is required
• support with care home visits and ward rounds as required by the care home team and in line with local need
• we are currently growing the team of PCN pharmacists and Technicians within Worcester City, therefore we are looking to recruit an enthusiastic clinical pharmacist to deliver Medicines Optimisation services within our Primary Care Network
• lead, deliver and evaluate a specialist care home pharmacy service by providing in-depth, patient focused Structured Medication Reviews to the care home residents under the care of our PCN care home team
• we have an onsite dispensary which serves approximately 50% of our patients
• promote the safe, high quality and cost-effective use of medicines in care homes
• contribute to reductions in medicine related hospital admissions and readmissions by supporting patients to get the best outcomes from their medicines and identifying and addressing medicines related issues Interface with community and hospital pharmacy colleagues and develop referral processes between primary care professionals including the promotion of the repeat dispensing service Oversee and support the dispensary function of the Practice Oversee the repeat prescribing reauthorisation process, including reviewing requests for repeat prescriptions and medicines reaching review dates Manage patients and health care professionals medicine queries Increase quality and safety of prescribing through mechanisms such as audit and PDSA cycles Manage practice formularies to improve the quality, safety, and cost effectiveness of prescribing Implement drug withdrawals and alerts e.g
• this is a very exciting opportunity to have a patient-facing role in managing long-term conditions; working directly with patients to assess and treat conditions, as well as promote self-care
• · Support with care home visits and ward rounds as required by the care home team and in line with local need
• the post holder will provide leadership on Quality Improvement and clinical audit as well as managing some aspects of the Quality And Outcomes Framework along with the other national and local contracts
• medicines optimisation)
• there is a full compliment of ancillary staff including receptionists, dispensers, practice nurses and HCAs
• reduce inappropriate polypharmacy and wasteful prescribing through structured medication review
• make appropriate recommendations to GPs for medicine improvement
• we are a training practice for Specialist Trainee GP doctors and have a rotating final year medical student from Birmingham University
• you will be working as part of a multidisciplinary team, to provide advice and support on all prescribing and medication related issues for our care home residents
• the role is pivotal to improving the quality of care and operational efficiencies so requires motivation and a passion to deliver an excellent service within General Practice
• leadership Demonstrates understanding of the pharmacy role in governance and is able to implement this appropriately within the workplace Demonstrates understanding of, and contributes to, the workplace / practice vision Demonstrates ability to improve quality within limitations of service Reviews last years progress and develops clear plans to achieve results within set priorities Demonstrates ability to motivate self to achieve goals Management Demonstrates understanding of the implications of national priorities for the team and/or service Demonstrates understanding of the process for effective resource utilisation Demonstrates understanding of, and conforms to, relevant standards of practice Demonstrates ability to identify and resolve risk management issues according to policy/protocol Follows professional and organisational policies/procedures relating to performance management Demonstrates ability to extend boundaries of service delivery within the team Education, Training and Development Understands and demonstrates the characteristics of role model to members of their team Demonstrates understanding of the mentorship process Demonstrates ability to conduct teaching and assessment effectively according to a learning plan with supervision from a more experienced colleague Demonstrates self-development through continuous professional development activity Participates in the delivery of formal education programs Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice
• the successful candidate will work as part of the multidisciplinary team to develop and run processes for repeat prescription re-authorisation and management of medicines on transfer of care
• · Provide specialist pharmaceutical advice in complex situations to health care professionals across the PCN and to care home staff
• the Post holder will work within their clinical competencies as part of the multi-disciplinary team to provide expertise in clinical medicines management, provide face-to-face medication reviews, manage long-term conditions, management of medicines on the transfer of care and systems for safer prescribing, manage repeat prescription authorisations, acute prescription requests while addressing the social care needs and public health of patients in the GP practices that make up the PCN
• when clinically appropriate, you will be expected to implement and action changes to the patients’ medical prescribing record as directed by primary, secondary or community care; working at all times within professional limits
• in return, we will support them to develop their role within the PCN to become a non-medical prescriber or gaining a postgraduate qualification in clinical pharmacy
• we relocated to a new purpose-built medical facility in October 2021 having previously been based in an historic listed building in the centre of Broadway village
• · Work with the care home team to develop and co-ordinate discharge pathways for our care home residents to ensure all patients have appropriate and timely medicines optimisation post-discharge and suitable pharmaceutical management plans moving forwards
• the new premises is a wonderful state of the art building and is equipped with new facilities and equipment, including ample on-site parking, that can provide excellent modern healthcare for many years to come
• · Contribute to reductions in medicine related hospital admissions and readmissions by supporting patients to get the best outcomes from their medicines and identifying and addressing medicines related issues
• risk Stratification Identification of cohorts of patients at high risk of harm from medicines using the practice search function
• the clinical pharmacist would be a welcome addition to this group as well as practice training afternoons
• ensure prescribing and administration of medicines and disposal of medicinal waste follows appropriate legislation and health and safety policies
• KEY DUTIES AND RESPONSIBILITIES: Patient facing long-term condition clinics
• review the ongoing need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicines, ensuring they get the best use out of their medication (i.e
• · Ensure prescribing and administration of medicines and disposal of medicinal waste follows appropriate legislation and health and safety policies · To support the PCN in ensuring the Network Impact and investment Fund and Clinical Excellence Investment Framework targets are met and maximum reimbursable achieved where possible
• this might include risks that are patient related medication related, or both
• JOB DESCRIPTION JOB TITLE: PCN Clinical Pharmacist HOURS: Full-Time 37.5hrs/week SALARY: BAND 7 SHIFT: Monday Friday 9-5 very occasional Saturdays REPORTS TO: PCN Clinical Director and PCN Management Team BASED: Worcester City Primary Care Network JOB SUMMARY: The Post holder will work within their clinical competencies as part of the multi-disciplinary team to provide expertise in clinical medicines management, provide face to face medication reviews, manage long term conditions, management of medicines on transfer of care and systems for safer prescribing, manage repeat prescription authorisations, acute prescription requests, while addressing the social care needs and public health of patients in the GP practices that make up the PCN
• JOB TITLE: Clinical Pharmacist HOURS: Full time REPORTS TO: The GP Partners clinical and professional activities The Practice Manager administrative and non-clinical activities BASED: New Barn Close Surgery, Broadway, Worcestershire JOB PURPOSE Provide expertise in clinical medicines review and address public health and social needs of patients in the Practice Reduce inappropriate polypharmacy and wasteful prescribing through clinical medication review Reconcile medicines following hospital discharge and work with patients and community pharmacists to ensure patients receive the medicines they need post discharge
• JOB DESCRIPTION JOB TITLE: Clinical Pharmacist HOURS: 24 hours per week over 3 days REPORTS TO: The GP Partners clinical and professional activities The Business & The Practice Manager administrative and non-clinical activities BASED: Abbey Medical Practice, Abbey Lane, Evesham, WR11 4BS JOB PURPOSE Provide expertise in clinical medicines review and address public health and social needs of patients in the Practice Reduce inappropriate polypharmacy and wasteful prescribing through clinical medication review Reconcile medicines following hospital discharge and work with patients and community pharmacists to ensure patients receive the medicines they need post discharge
• provide specialist pharmaceutical advice in complex situations to health care professionals across the PCN and to care home staff
• · Interface with community and hospital pharmacy colleagues across the network to foster good working relationships and improve their understanding of the roles and responsibilities of the care home team as needed · Oversee the repeat prescribing reauthorisation process, including reviewing requests for repeat prescriptions and medicines reaching review dates · Ensure adherence to the Hereford & Worcestershire formulary and the optimizeRx prescribing support software to improve the quality, safety, and cost effectiveness of prescribing · Action any relevant medication safety alerts for care home residents in line with local guidance and in liaison with the practice pharmacy teams · Lead on supporting the care homes in the safe and timely monitoring of any high-risk medications in line with appropriate local and national guidance · Lead and develop clinical audit relating to the use of medicines in care homes and for care home SMRs · Work with primary care professionals and patients to implement NICE and other evidence-based guidelines · Work with Commissioning organisations and the PCN to comply with local medicines optimisation schemes and projects · Deliver medicines information and training to members of the care home team, local practices within the PCN, care home team members and other local stakeholders as needed
• reduce inappropriate polypharmacy and wasteful prescribing through clinical medication review
• patient facing and Telephone medicines support Provide clinics for those patients with questions, queries and concerns about their medicines in practice
• contribute to reductions in medicine related hospital admissions and readmissions by supporting patients to get the best outcomes from their medicines and identifying and addressing medicines related issues Interface with community and hospital pharmacy colleagues and develop referral processes between primary care professionals including the promotion of the repeat dispensing service Oversee and support the dispensary function of the Practice Oversee the repeat prescribing reauthorisation process, including reviewing requests for repeat prescriptions and medicines reaching review dates Manage patients and health care professionals medicine queries Increase quality and safety of prescribing through mechanisms such as audit and PDSA cycles Manage practice formularies to improve the quality, safety, and cost effectiveness of prescribing Implement drug withdrawals and alerts e.g., MHRA, aimed at improving medicines safety Work with primary care professionals and patients to implement NICE and other evidence-based guidelines Work with Commissioning organisations to comply with local medicines optimisation schemes and projects Support and hold clinics where medicines are the main interventions e.g., asthma clinics Contribute to multi-morbidity reviews and multidisciplinary reviews Provide medicines information and training to Practice healthcare professionals and admin staff Review daily Pathology results for patients on known medicines Act as a source of medicines information for all the practice teams and patients Ultimately to undertake minor ailments triage, dealing with minor ailments and triaging patients appropriately CORE RESPONSIBILITIES Working within the practice-based team to undertake medication reviews particularly in high-risk groups such as: - Frail elderly - Polypharmacy - Renal impairment - Hepatic impairment - Asthma, diabetes, hypertension and Rheumatoid and DMARD drug monitoring - Substance misuse - Patients on high-risk medicines - STOPP/START identified patients - Revolving door Hospital admissions Management support for the dispensary including profitability and stock control; negotiations with drug company representatives and wholesalers; and organisational management including review of SOPS and compliance issues Ensure the Practice continues to participate in, and meet the requirements of, the local DSQS Improve prescribing practice through educational support for all prescribers within the practice Lead on where changes in evidence require changes in prescribing across the patient population, e.g., where a drug is withdrawn, or indications change Liaise with colleagues in community pharmacy to align support for medicines adherence such as MUR and NMS

Requirements

• completion of an undergraduate degree in Pharmacy, and registration with the General Pharmaceutical Council
• communicate effectively with other team members
• minimum of 2 years post graduate experience in pharmacy, as demonstrated within a practice portfolio
  Show more +23
• communicate effectively with patients and carers
• member of the Royal Pharmaceutical Society – Desirable
• recognise people’s needs for alternative methods of communication and respond accordingly
• completed or working towards CPPE pathway
• in depth therapeutic and clinical knowledge and understanding of the principles of evidence- based healthcare
• member of or working towards RPS Faculty membership May hold or be working towards a prescribing qualification
• independent Prescriber qualification
• member of or working towards RPS Faculty membership
• demonstrates general pharmaceutical skills and knowledge in core areas
• may hold or be working towards a postgraduate pharmacy qualification
• independent Prescribing qualification
• demonstrates accountability for delivering professional expertise and direct service provision as an individual
• it is anticipated that the level of qualification held may vary according to the level of position and the components of the role being undertaken
• demonstrates ability to use skills in a range of routine situations requiring analysis or comparison of a range of options
• is able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• pharmacist: 1 year
• involves patients in decisions about prescribed medicines and supporting adherence as per NICE
• pharmacist: 2 years
• independent Prescriber: 1 year
• registered with GPhC: 3 years
• specialist knowledge acquired through post- graduate diploma: 1 year
• in depth therapeutic and clinical knowledge: 1 year
• independent Prescriber: 2 years

Responsibility

• please the full Job Description attached
• ensure the implementation and adherence to national and local clinical standards and guidelines, including NICE guidelines
• monitor and analyse qualitative and quantitative data from governance and clinical audit projects, identifying areas for improvement
  Show more +55
• the practice nurse will work as part of the primary healthcare team providing Personal Medical Services to the patients of practice
• assist in and perform routine tasks related to patient care as directed by senior nursing staff and GPs
• monitor compliance with regulatory requirements and ensure accurate record-keeping
• cytology
• support the development and implementation of clinical policies, procedures, and guidelines
• wound care / ulcer care/Doppler
• maintain compliance with IPC protocols locally and nationally
• removal of Sutures
• the successful applicant will be expected to collaborate with other healthcare professionals to coordinate and facilitate referrals, ensuring timely access to specialist services and adheringto professional standards, guidelines, and ethical principles, ensuring safe and effective practice at all times
• ensure compliance with CQC domains and support any changes required to meet the requirements
• new Patient Medicals/Urinalysis
• three GP partners providing general practice care for just over 3,500 patients.We are a small, close-knit team who take pride in what we do and are enthusiastic about getting to know our patients and the impact that their past history, occupation and other experiences can have on their health and wellbeing
• travel Clinic
• job summary: Chaddesley Corbett Surgery is a small, rural dispensing practice, located in the heart of the village
• they may also have access to information relating to the practice as a business organisation
• ECGs
• asthma/Peak Flow Readings/Spirometry
• foster staff engagement in governance processes, promoting a culture of continuous improvement
• following agreed clinical protocols with referral to senior nurses or GPs as appropriate Other tasks will include Clean and sterilise equipment Maintaining and cleaning equipment used by the nurses and GPs Maintaining GP and Nurses rooms, stocking and rotating items as required Chaperoning and assisting patients who are being examined by another clinician
• job Title: Lead Nurse
• venepuncture
• maintain general tidiness and cleanliness of nurses and treatment rooms Maintain stock of waiting room leaflets as instructed by partners and Practice Manager Ordering of Health Promotion Literature Ordering of stock from the Acute Trust Ordering of vaccinations to maintain stock levels Participation in administrative systems in the Practice At all times there will be a need to maintain accurate records Attend and participate in any Practice meetings when required
• lack of facilities to be escalated as appropriate
• reports to: The Board
• working Location: Hybrid- on site and remote
• on occasion there may be a requirement to undertake home visits Any other delegated duties appropriate to the post Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters
• hypertension Management
• hours: Up to 37.5 per week
• SW Healthcare is a GP Federation that specialises in the provision of community based clinical services to both NHS and private patients across South Worcestershire
• they do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers
• ear syringing
• the organisation holds the APMS service contract for Farrier House Surgery, supports the Improved Hours’ Access service, GP in A&E Worcester, GP in Redditch UTC, GP Provider Board and the Primary Care Networks
• key responsibilities are to include: Support the development and maintenance of a robust clinical governance framework to measure and continuously enhance the quality of federative services
• routine immunizations/Childhood immunisations
• all such information from any source is to be regarded as confidential Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures
• chaperoning and assisting patients where appropriate who are being examined by another clinician
• any other delegated duties appropriate to the post
• attend and participate in any Practice meetings when required
• responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• alert other team members to issues of quality and risk
• job responsibilities: Assist in and perform routine tasks related to patient care as directed by senior nursing staff and GPs Cytology Wound care / ulcer care/Doppler Removal of Sutures New Patient Medicals/Urinalysis Travel Clinic ECGs Asthma/Peak Flow Readings/Spirometry Venepuncture Hypertension Management Ear syringing Routine immunizations/Childhood immunisations Chaperoning and assisting patients where appropriate who are being examined by another clinician Assisting GPs with minor surgery and coil fittings Requesting pathology tests, for example urine culture, swabs Interest in Diabetes or Coronary Heart Disease and Contraception
• assisting GPs with minor surgery and coil fittings
• training & Development: Design and implement training programs for General Practice staff across the 10 PCNs, championing best practices
• adhere to infection control policies, guidelines, and health and safety regulations
• collaborate with the Medical Director, Associate Medical Directors and the Board of Directors to develop the clinical governance and quality framework for the federation
• other tasks will include
• coordinate clinical audit programs and compile audit reports for relevant committees and the annual clinical audit report
• chaperoning and assisting patients who are being examined by another clinician
• routine management of own team / team areas, and maintenance of work space standards
• contribute to the development of strategic initiatives and work on ad hoc projects
• design and coordinate clinical audit programs, plans, and strategies ensuring timely completion
• requesting pathology tests, for example urine culture, swabs
• maintain general tidiness and cleanliness of nurses and treatment rooms
• ordering of Health Promotion Literature
• ordering of vaccinations to maintain stock levels

Requirements

• communicate effectively with other team members
• communicate effectively with patients and carers
• recognize people’s needs for alternative methods of communication and respond accordingly
  Show more +6
• immunisation training and assessment of competence: 1 year
• immunisations : 1 year
• wound Care /Treatment of small injuries: 1 year
• womens health: 1 year
• dressings. Diabetes review: 1 year
• hypertension: 1 year

Responsibility

• contribute to the strategic planning of care co-ordination services within a care home setting
• practice Manager
• the duties and responsibilities listed below are representative of the Patient Care Coordinator role and its purpose within the network
  Show more +33
• they will provide a point of contact for the patient and their family/carers
• they will work closely with care home staff and other services to ensure the provision of seamless and integrated support
• great administrative skills will be required
• the Care Coordinator will work as an integral part of the multi-disciplinary team supporting patients with multiple and complex needs and their carers to take an active and informed role within their own health care and well-being
• with the use of Clinical Systems and engagement with PCNs and Practices, actively identify a caseload of patients who are in need of a care package at a designated surgery
• with the use of Clinical Systems and engagement with PCNs, actively identify a caseload of patients who are in need of a care package
• responsible To: Clinical Director, Vale of Evesham PCN
• responsible To: PCN Lead ACP and Operations Manager
• work directly with patients, their carers and advocates in line with best practice, to develop a holistic personalised care and support plan that brings together all the patients identified care and support needs and reflects what matters most to them
• they are not exhaustive, and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service
• hours: 37.5 per week
• support people to understand their level of knowledge, skills and confidence when engaging with the support planning process and managing their health and wellbeing, including the use of the Patient Activation Measure
• location: Vale Of Evesham PCN
• help people to manage their needs through answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care
• location: Riverside Surgery - Vale Of Evesham PCN
• job Description will help you understand a bit more the role , but other Care Coordinator positions will be available in Worcester City PCN, where the successful candidate will be expected to support and provide their knowledge and skills in order to help the PCN/Practices Operations
• assist patients and their carers to access support or interventions that improve their health and well being and increase their knowledge, skills and confidence
• assist patients and their families to consider and record their wishes and preferrencs in regard to future care and treatment in the event of a deterioriation when they are no longer able to make decisions for themselves
• provide co-ordination and navigation for people and their carers across health and care services, Social Prescribing Link Workers, Lifestyle Advisors and other primary care professionals
• escalate any issues where appropriate to the Practice/Network Manager
• to undertake any other duties commensurate with the role, within the bounds of his/her own competence
• ensure support to PCN Management Team when creating, and preparing Induction plans for each new member of the Care Home Team
• record, action and follow up referrals and care packages agreed for all patients within the PCN, especially those discussed at internal MDT meetings
• manage and ensure the completion of monitoring, evaluation and assessment processes for all appropriate and relevant services, so that all reporting requirements are met and submitted in line with relevant timescales and NHS Quality and Outcome Frameworks
• participate in Network development as appropriate and participate in Network meetings
• undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the Network
• identify, report and action any issues of concern relating to safeguarding and quality of care arising from working with patients and referring onwards as appropriate
• responsible for the accurate input and maintenance of patient records and confidential data onto relevant Practice IT systems, making amendments as necessary
• to carry out at all times their responsibilities in line with The Equality Act 2010
• to actively participate in the practices, becoming familiar with and abiding by its plans, policies and procedures
• using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• participate in audit where appropriate
• ensure that Practice and Network policies are adhered to at all times

Requirements

• good general standard of education
• management or supervision experience
• working with people who have complex health and care needs to improve their wellbeing
  Show more +15
• experience of working in a dynamic and creative way, solving problems and prioritising work
• experience of working in a health and/or social care setting
• care Coordinator: 3 years
• working with people who have complex health & care needs: 2 years
• admin: 1 year
• supervisory: 1 year
• working with people to empower confidence & coping skills: 2 years
• care Coordinator: 1 year
• solving problems and prioritising work: 1 year
• working in a dynamic and creative way: 1 year
• orking with people who have complex health and care needs: 1 year
• solving problems and prioritising: 1 year
• working with people to empower them to become more confident: 1 year
• working with people to develop coping skilla: 1 year
• experience of working in a multi disciplinary team

Responsibility

• welcoming patients and sign posting patients to the PCU
• to summon security assistance if needed via phone or crash alarm
• provide all aspects of administrative support to staff, Managers, Finance, Directors and clinicians as directed and keep them informed of work in progress Maintaining and monitoring the EMIS Clinical Services appointment system
  Show more +18
• carry out system searches as requested Support administrative staff, providing cover during staff absences Maintain general office duties Maintain a clean, tidy, effective working area at all times Provide support in photocopying and filing Support GP and ANP Locums as directed For patients being referred to speciality teams, the receptionist should provide wayfinding advice to the appropriate assessment area
• if assessment areas are unable to accept due to capacity, the patient may wait in the main waiting room, ensuring that the Nurse in Charge or triage nurse is aware
• job Title: PCU Receptionist
• responsible to: PCU Clinician / Operations Supervisor
• hours: Monday
• to work to deadlines and respond in a flexible way to the changing demands of the organisation, including ensuring that customers are responded to promptly and professionally To attend and participate in team meetings, training courses, and appraisals punctually and well prepared, as appropriate and when required To complete tasks and objectives that are outlined in your own personal objectives
• friday 11:30-22:30, Saturday
• sunday 09:30-22:00
• carry out system searches as requested
• booking appointments for patients streamed to primary care and transfer details from the Patient First system to EMIS
• to attend and participate in team meetings, training courses, and appraisals punctually and well prepared, as appropriate and when required
• input data into patient healthcare records. Information Management: Direct requests for information to the administrative team. Process tasks on DOCMAN, EMIS, and other workflow systems. Workflow urgent results to the duty doctor
• initiate and respond to requests from patients, team members, and external agencies. Administrative Tasks: Read code data on EMIS. Photocopy required documentation. Perform data entry of temporary registrations and relevant patient information
• maintain a clean, tidy, effective working area at all times
• general Management: Manage queries efficiently. Conduct system searches as requested. Maintain a clean, tidy working area. Monitor and maintain reception area and notice boards
• carry out system searches as requested. General Management: Maintain a clean, tidy working area. Support clinical staff with general administrative tasks. Secondary Responsibilities: Receptionist: Partake in audits as directed by the audit lead
• support and Coordination: Support clinical staff with general tasks. Manage reception emails in a timely manner. Process repeat prescription requests efficiently. Documentation Handling: Open and distribute incoming post
• provide all aspects of administrative support to staff, Managers, Finance, Directors and clinicians as directed and keep them informed of work in progress

Requirements

• healthcare Receptionist: 1 year

Trade

• physicians & Surgeons
• Physicians & Surgeons

Earnings for position receptionist