SUPERHOG Salary - Salary Report

deal with new and existing resolutions ensuring the customer's requirements and expectations are met and understood
make informed decisions regarding paying and rejecting damages up to handler authority limit
ensure that resolutions are handled in the correct technical manner, in accordance with the guarantee cover
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identify the indicators of fraud and use questioning/investigation techniques to see if the resolution can be progressed to payment or repudiation
take ownership of complaints and record details accurately and resolve where possible in line with company values
information gathering from our clients to allow full assessment of liability
working closely with other departments who run along side the resolutions process

positive attitude with a flexible and resilient approach to change
excellent communication skills, written and verbal
demonstrate a high level of professionalism, integrity and commitment when working both remotely and in the office
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ability to negotiate and influence others whilst maintaining an empathetic approach
make good judgements throughout the resolutions journey and demonstrate the ability to work under pressure
ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling resolutions
strong attention to detail and accuracy when communicating with customers both written and verbally
computer literate with the ability to learn new systems
A natural ability to manage conflict with an investigative mind in order to solve customer enquiries

IDEX CONSULTING	3791 £	3333 £ 3791 £
MILLER INSURANCE SERVICES LLP	3733 £	3333 £ 3791 £
INSIGHT RECRUITMENT SOLUTIONS	3583 £	3333 £ 3791 £
RESIDENTIAL MANAGEMENT GROUP	3583 £	3333 £ 3791 £
NASHROCK RECRUITMENT	3542 £	3333 £ 3791 £
SUCCESS LOVE	3367 £	3333 £ 3791 £
SYNERGIS SEARCH AND SELECTION	3333 £	3333 £ 3791 £
MB GROUP	3333 £	3333 £ 3791 £
RESONATE SEARCH AND SELECTION	3333 £	3333 £ 3791 £
WISE MAY	3333 £	3333 £ 3791 £

we are seeking a highly skilled and motivated Small Business IT Manager to join our team and take responsibility for overseeing our cloud infrastructure, managing user accounts, troubleshooting user issues, and ensuring the security of our Office 365 environment
as the IT Manager, you will play a crucial role in maintaining and optimizing our IT systems to support the needs of our growing organization
monitor system performance, capacity, and availability to ensure smooth operations and minimize downtime
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keep software and hardware inventory up-to-date, tracking licenses, warranties, and maintenance contracts
maintain accurate and up-to-date documentation of system configurations, processes, and procedures
provide training and support to users regarding account setup, password management, and general system usage
collaborate with HR and department managers to onboard new employees and manage user access changes or terminations

proven experience as an IT Manager or similar role, preferably in a small business environment
strong knowledge of cloud infrastructure management, including AWS, Azure, or Google Cloud
proficiency in managing user accounts and security settings in Office 365 or similar cloud-based productivity suites
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demonstrated experience in troubleshooting hardware, software, and network issues
familiarity with IT security best practices and experience in implementing security measures
excellent problem-solving and analytical skills with the ability to prioritize and multitask effectively
strong communication and interpersonal skills to provide user support and collaborate with internal teams

the ideal candidate will be confident with all forms of communication, and be able to prioritise, be proactive and work efficiently. An ability to multi-task is essential, as well as to be a team player with a flexible attitude

SUPERHOG