SUPERCITY APARTHOTELS is looking for employees for positions:
reservations agent
Working hours
full-time
housekeeping supervisor
Working hours
full-time
Language
english
Salary
salary
Requirements
experience in Housekeeping in 3\*, 4\* or 5\* hotel or serviced apartments
knowledge of standards and the ability to maintain own work standards as well as uphold the work standards of others
good organisation skills including the ability to be able to prioritise workload of self and others
strong attention to detail
ability to contribute to service and / or process improvements
housekeeping: 1 year
ability to handle and resolve basic guest queries and complaints
supervising: 1 year
Responsibility
to complete both check out cleans and turn over cleans to the Supercity standard within the allocated timeframe
to check after guest departure the condition of the apartment ensuring all deep cleans are carried out for example: cleaning of voiles, blinds and curtains, carpet and upholstery cleaning etc
to perform general administrative tasks as and when required, such as record keeping and filing
to follow the Housekeeping liststhat have been assigned to you and to inform room attendants of special requests and attention and assisting with cleaning where business demands require
to ensure that the Quarterly Audit is taken into account when checking the apartments on a daily basis
to ensure that any security issues are brought to the attention of Housekeeping Manager immediately
to undertake other duties and tasks that from time to time may be allocated that are appropriate to the role
to ensure proper storage of Housekeeping supplies
receptionist
Language
english
Salary
salary
Responsibility
check-in / out guests offering genuine bespoke hospitality at all times
responding to guests needs in a polite, accommodating and flexible manner
communicate updates and/or changes to guest as they arise
manage and resolve guests complaints
manage and resolve guest complaints
contribute to the overall success of the aparthotel by identifying potential key corporate clients, and influencing the conversion of enquiries
be the first point of contact for all guests, delivering very high standard of customer service to support our hard earned reputation
taking reservations and coordinating with the Sales & Reservations Agents to maximise yield
Requirements
genuine interest in the serviced apartment / hotel industry
outgoing and confident with a sense of professionalism at all times
able to work in a fast-paced and customer service driven environment
meticulous attention to detail
knowledge of OPERA software
knowledge of OPERA software Preferred
excellent interpersonal skills
strong organisational skills with the ability to prioritise workload
maintenance operative
Responsibility
carry out regular building walks covering all communal and exterior areas of the property to identify any potential issues
carry out and manage reactive maintenance works
to be aware of any hazards or faults and always rectify where possible or escalate to the Maintenance Manager
supervise the work of external contractors whilst on site as and when required
provide in-house expertise to the contractors on site i.e. electrical supply, water supply etc
comply with all statutory requirements/internal policies and procedures, including those relating to Health and Safety, Data Protection etc
carry out weekly, monthly, and quarterly PPMs to maintain exceptional standards of service for our guests whilst also complying with health & safety
Requirements
health & Safety knowledge, certified, preferable
broad experience in a hotel maintenance role, preferable
ability to read M&E drawings
basic MS Office skills
ability to undertake manual handling tasks
ability to work in confined spaces
strong communication skills at all levels
good customer service skills
housekeeper
Language
english
Requirements
experience of a similar role within 4* or 5* hotel or apartments
Responsibility
to report very dirty rooms, damages or any other unusual occurrences to the Housekeeping Supervisor
to clean common areas, gym, reception and staff areas as required
to dispose of rubbish in the correct manner ensuring recyclable items are separated for recycling
to be aware of the condition of the apartments and report any maintenance issues to the Maintenance department
to ensure that all lost property is handed in to the Reception