STENA LINE

Responsibility

• at the hotel, you greet guests, make beds, clean and find lost teddy bears
• delivering excellent customer service to facilitate our passenger and freight check in function at Port
• in the store you sell our popular products, advise on good drinks and sun cream
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• accurate and timely communications both internally and externally. Liaise effectively with other departments and ports
• in short, you are prepared to work hard so that our guests can relax and have a great experience
• accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems
• record and account securely for all cash received in accordance with the Company Cash Handling Policy
• in our restaurants and cafes, you get to serve, wash and pick dishes at a fast pace, but also take time to help the guests
• 4 on 4 off split shifts, 04:00-10:00 in the morning and back 16:00-22:00 in the evening

Requirements

• minimum of 2 years’ customer service experience, ideally within the travel/transport industry
• previous experience from the hospitality industry or a sales/service position
• at least 18 years old
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• strong verbal and written communication skills
• flexibility to fulfil shifts
• at Stena Line, we believe everything is connected
• by bringing people and goods together, we enable businesses and societies to grow
• £10.60 per hours, plus holiday pay
• 500 hours guaranteed over the summer
• £500 bonus at the end of the summer
• living in a commutable distance to one of our ports due to the possible early starts and late finishes
• concessionary travel on any route on the Irish Sea
• great working environment Sea and Shore
• as a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers
• A big plus if you’ve worked at sea before or have any kind of service training
• STCW training provided by Stena Line
• what’s On Offer?
• how to attend

Trade

• human Resources
• Human Resources

Earnings for position customer service assistant

Responsibility

• mooring and loading and unloading of all vessels on arrival
• transportation of passengers and luggage to the vessels, and delivery of unaccompanied freight by driving of TUG Masters as required
• traffic marshalling of freight and passenger vehicles for safe embarkment and disembarkment of the vessel
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• baggage handling from terminal to ferry
• housekeeping of port areas and other routine jobs as required
• assisting passengers onto the ferries
• traffic marshalling of all car passengers for same embarkement and disembarkement

Requirements

• previous proven Experience of Port operational duties and requirements
• excellent communication Skills and proven customer service experience
• A full clean Driving license and experience of driving large vehicles such as TUGS/HGV/PCV
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• as part of a successful Port Operations team you will be responsible for the safe and successful mooring of vessels in and out of the port in line with arrival and departure deadlines
• tug driving: 1 year
• main function is the assisting with the smooth and effective transportation of passenger and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests

Trade

• driving
• construction
• Driving
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• Construction

Earnings for position driver

Responsibility

• mooring and loading and unloading of all vessels on arrival
• transportation of passengers and luggage to the vessels, and delivery of unaccompanied freight by driving of TUG Masters as required
• baggage handling from terminal to ferry
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• assisting passengers onto the ferries
• traffic marshalling of all car passengers for same embarkement and disembarkement
• housekeeping of port areas and other routine jobs as required

Requirements

• previous proven Experience of Port operational duties and requirements
• excellent communication Skills and proven customer service experience
• A full clean Driving license and experience of driving large vehicles such as TUGS/HGV/PCV
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• as part of a successful Port Operations team you will be responsible for the safe and successful mooring of vessels in and out of the port in line with arrival and departure deadlines
• main function is the assisting with the smooth and effective transportation of passenger and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests

Trade

• loading and Stocking
• Loading and Stocking

Earnings for position port operative

Responsibility

• housekeeping: Ensuring cabins are cleaned thoroughly and in excellent condition prior to our guests’ arrival on board
• retail: Working the tills and handling customer requests, while ensuring that our shops are clean, tidy and well-stocked

Requirements

• an exciting, friendly and fast-paced working environment where no two days or week are ever the same
• concessionary travel on any route on the Irish Sea/North Sea
• recognition scheme
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• employee Assistance Programme
• great working environment Sea and Shore
• continuous training, coaching and development within a helpful and encouraging environment with progression opportunities
• we pride ourselves on our excellent training programmes and provide lots of opportunities to progress your career at Stena Line in many different areas of the business

Earnings for position sales assistant

Responsibility

• responsible for processing payrolls from start to finish ensuring payments are made according to the agreed deadlines
• ensure payroll data is actioned in a timely and accurate manner
• reconciling the payrolls to ensure accuracy of calculation and prepare the necessary documentation
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• guarantee all funding for payrolls, bank files and cost files are produced and actioned in a timely and accurate manner
• responsible for third party payments and communication with the necessary partners to ensure timely payment
• reconciliation for month end
• preparation and submission to the finance system of the month end payroll journals
• assist HRSC with any payroll queries that are raised
• support other team members and provide cover for their payroll responsibilities as and when required
• to assist the Payroll & Benefits Manager with testing of any payroll system changes that are applied

Requirements

• at least 3 years payroll experience
• knowledge of international seafarers payroll would be an advantage
• excellent attention to detail
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• fantastic communications skills
• at Stena Line, we believe everything is connected
• by bringing people and goods together, we enable businesses and societies to grow
• in a qualitative and professional way, the team manage and process payrolls on a monthly basis
• as a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers
• you will co-ordinate with HR, Crewing and the Vessels to ensure that the data is actioned in a swift and correct manner
• attention to detail is key in this role, as is the ability to work with others in a fast-paced environment ensuring that an exceptionally high level of service and accuracy is provided throughout the business