helpdesk administrator
20 the last 302 days, recently 2023-09-26
Responsibility
- helpdesk Administrator - FM Service Provider - Kings Cross, London - Temp to Perm
- helpdesk Administrator South Lanarkshire -Up to 25.5K DOE
- helpdesk Administrator - Leading Service Provider - Southwark, London - Up to £27,000 per annum dependent on experience
Show more +73 - helpdesk Administrator - NW10 London - £23,000 to £27,000 dependent on experience
- temp Ongoing Helpdesk Administrator - London N7 - £17 per hour
- helpdesk Administrator - North Lanarkshire- Up to £24K
- facilities Helpdesk Administrator - Coatbridge - Up to £25.5K
- helpdesk Administrator – FM Service Provider – Isleworth, West Middlesex - £24,871
- CBW has an exciting temp to permanent opportunity to work for an established FM service provider situated in South Lanarkshire
- the successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role
- exciting opportunity to work for an established FM service provider situated in NW10 London
- exciting opportunity to work for an established FM service provider situated in North Lanarkshire
- operating our Helpdesk switchboard and mailbox
- dealing with day to day enquiries from OGS team and multiple Clients
- handle multiple levels of administrative duties
- lead the Helpdesk team in order to maintain good and effective client relations
- contacting sites and booking in work
- receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner
- the role involves all aspects of Contract support and Helpdesk duties including planning works
- responsible for client facing Help Desk
- using CAFM systems
- producing Financial and statistical reports for contract portfolio
- be the point of contact for escalation of queries and complaints in a calm and considerate manner
- liaising with customers to ensure needs are met
- hours of work
- producing various reports for OGS and the client
- weekend overtime an extra £1 an hour, £2 on bank holidays, and a day in Lieu
- updating spreadsheets with compliance information and provide it to the Management Team
- be a leader to the Helpdesk staff whilst liaising with managers
- check and maintain FM Helpdesk Inbox
- raising Quotes for client portfolio
- chasing Updates
- schedule reactive and help desk call outs
- working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
- 24 days plus the bank holiday
- assist in creating PPM tasks and allocating these to relevant Technician or subcontractors
- raising Purchase Orders and placing orders for engineers, sub-contractors
- carry out monitoring of CAFM data to ensure that work orders, quotes and invoices have been
- updating Clients portals
- to review jobs received during the working day and allocate accordingly to Engineers
- hybrid working - 2 days home and 3 days office
- raising Work Orders for new jobs / contracts / quotes
- key duties and responsibilities
- ensure all filling is up to date and incorrect folders
- completing all paperwork for monthly billing
- CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team
- CBW has a new opportunity for an experienced Helpdesk Admin to join a leading FM company on a temporary basis. You must have relevant admin experience and be from a Facilities Management background. Below are more details on this unique opportunity
- CBW are currently recruiting for an experienced Helpdesk Administrator looking to take on the next challenge in their career. One of our key clients is looking for hardworking, ambitious individuals to join the team
- reviewing open jobs and aged work in progress
- process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- raising Purchase Orders and placing call outs to sub-contractors Ensuring all client files are maintained accurately and kept up-to-date
- assist Helpdesk and Compliance Manager with mitigation claims
- supervision off all WIP for the Contract portfolio ensuring that invoices are produced in a timely manner
- this role oversees the day to day management of the Helpdesk, answering inbound and outbound calls from customers, responding to tickets and ensuring that tasks are responded within a timescale
- monitoring calls received from the customer through to call completion and updating records
- support the Office & Contract Managers in the administration & delivery of departmental objectives
- key duties & Responsibilities
- processing task sheets daily
- managing the supply chain and driving them to attend to required SLAs
- liaise with subcontractor helpdesk to obtain relevant compliance documentations
- processing tasksheets daily
- your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails
- are you an experienced Helpdesk Administrator looking to join a fantastic team?
- attending to queries should they arise
- logging holiday, sickness for team engineers
- assisting Administration support to the helpdesk section and the local management team to ensure they are able to carry out their role effectively
- report on scheduled subcontractor visits
- supervision of monthly P&L / Provide static reports
- would you like career progression opportunities and be recognised for your work? If so, read on
- would you like career progression opportunities and be recognised for your work? If so read on
- driving the engineering team to attend to all call outs within required SLAs
- general administration support
- day to day admin including photocopying, filing etc
- progress goods and services with suppliers and subcontractors as directed by Helpdesk and the Compliance Manager
- ensuring all client files are maintained accurately and kept up-to-date
- your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails
Requirements
- help Desk Experience
- previous Facilities & Maintenance Helpdesk experience
- previous experience working as an Administrator
Show more +11 - previous Facilities & Maintenance Helpdesk experience would be ideal
- experience in FM
- excellent and professional telephone manner
- CAFM experience
- administration Experience
- excellent customer service skills
- able to commit to a Permanent role
- time Management
- the capacity to think ahead, plan and prioritise own workload
- the ability to work under pressure and meet deadlines
- computer literacy
high salary - 30% higher than the average in this position
Earnings for position helpdesk administrator
helpdesk administrator - How much money do you make working at this position?
Average salary at company STAFFING SOLUTIONS is 2348£.
The national average salary is 1900£.
1500 £
Lowest
Lowest
2000 £
Average
Average
2500 £
Highest
Highest
Salary in other companies in the position helpdesk administrator
| SYKES & SON | 2666 £ | 2181 £ 2666 £ |
| ADRIA SOLUTIONS | 2500 £ | 2181 £ 2666 £ |
| ADECCO UK | 2443 £ | 2181 £ 2666 £ |
| TREVETT SERVICES | 2416 £ | 2181 £ 2666 £ |
| ABINGDON SCHOOL | 2374 £ | 2181 £ 2666 £ |
| PORTFOLIO GROUP | 2250 £ | 2181 £ 2666 £ |
| COMPUTAPPOINT | 2250 £ | 2181 £ 2666 £ |
| CARETECH GROUP | 2250 £ | 2181 £ 2666 £ |
| WORKING SOLUTIONS RECRUITMENT SERVICES | 2211 £ | 2181 £ 2666 £ |
| FAWKES & REECE | 2181 £ | 2181 £ 2666 £ |