demonstrable experience of applying Lean and Kanban to help develop high-performing teams in a continuous delivery environment
experience working with and configuring Jira
good knowledge and experience of coaching and facilitation in various agile practices, using data to coach teams in continuous improvement
experience of working across multiple teams
proven experience in planning, risk management and effective organisation of work and workflow
proven ability in stakeholder management and handling communication between engineering teams and the rest of the business
A collaborative approach to working with colleagues across different roles, supporting everyone to succeed
you should have a passion for helping teams to be effective and supporting them to continuously improve
Responsibility
facilitating collaboration with stakeholders and other teams, and engaging with them at the right time
instilling and upholding agile processes, helping teams to produce high-quality deliverables within Work In Progress limits
supporting teams and individuals through coaching, knowledge sharing, problem-solving and facilitation
creating, maintaining, and iterating on processes and workflow to enable the most effective delivery
contributing to the delivery strategy to support the growth of the business
tracking and communicating team metrics and progress; using data to support decisions and measure impact
these responsibilities may be shared with other roles in the team or the wider business, and/or form part of someone else’s accountabilities
handling risks, issues, and problems, and escalating them appropriately when necessary
operations manager
Working hours
full-time
Responsibility
description
business Operations Manager Headlines
full time - flexible hours and working options welcomed - please state this in your application
reporting into the Chief of Staff
we are always looking for new ways to approach problems, share knowledge, and better serve our customers
team: Business Operations
location : Hybrid - You should be comfortable working from the Spektrix London office a minimum of 3 days per week
location : Hybrid - You should be comfortable working from the Spektrix Manchester office a minimum of 3 days per week
Salary
salary
Requirements
have experience managing an office environment and evidence of administrative or coordination experience
A proactive approach and ability to work independently, with strong attention to detail
demonstrate an ability to play a generalist role and balance the needs of multiple projects
demonstrate planning and organisational skills
have strong interpersonal, written, and verbal communication skills
have experience in the management of internal stakeholders across different levels of the business
have experience of managing external supplier relationships and implementing their recommendations
travel You should be comfortable working from the Spektrix office a minimum of 3 days per week
client manager
Working hours
full-time
Responsibility
description
client Success Team Manager, Specialists
headlines
connect with our Strategy and Operations function to ensure our specialist roles are delivering for our teams and clients
full time - flexible hours and working options welcomed - please state this in your application
assist and coach team members to deliver exceptional outcomes for our clients and our internal teams
coordinate shadowing and ongoing skill development opportunities for specialist team members to address identified skill gaps
the company
Salary
salary
Requirements
A quiet working space at home where you can consistently take video calls without interruptions
an internet connection that supports your participation in video calls and access to our systems and service
confidence can sometimes hold us back from applying for a job
at Spektrix, we know that there's no such thing as a 'perfect' candidate
customer service
Working hours
full-time
Responsibility
description
support Analyst
headlines
acting as a primary contact with clients for their software and hardware needs on the phone and over email
helping our clients analyse and report on their valuable data
about us
troubleshooting software and hardware issues and identifying the best ways to solve them
offering technical support with some of the hardware associated with using the system, such as ticket printers, pin pads and scanners
Salary
salary
Requirements
have excellent interpersonal and communication skills which can be displayed in person, over the phone and in writing
have an ability to provide effective customer service or technical support, with some experience in either
be able to apply a logical mindset to your existing skills and knowledge to solve new and complex problems
be proficient at time management and prioritisation in order to set you up for working to tight deadlines
feel comfortable ‘context-switching’ and be able to work on multiple tasks and projects simultaneously and independently
enjoy working autonomously as well as part of a wider team
take pride in your work and how it could relate to the success of Spektrix and our clients
have a strong interest in using technology and data to solve problems
customer service
Working hours
full-time
Responsibility
description
support Analyst
headlines
acting as a primary contact with clients for their software and hardware needs on the phone and over email
offering technical support with some of the hardware associated with using the system, such as ticket printers, pin pads and scanners
about us
helping our clients analyse and report on their valuable data
troubleshooting software and hardware issues and identifying the best ways to solve them
Salary
salary
Requirements
have excellent interpersonal and communication skills which can be displayed in person, over the phone and in writing
have an ability to provide effective customer service or technical support, with some experience in either
be able to apply a logical mindset to your existing skills and knowledge to solve new and complex problems
be proficient at time management and prioritisation in order to set you up for working to tight deadlines
feel comfortable ‘context-switching’ and be able to work on multiple tasks and projects simultaneously and independently
enjoy working autonomously as well as part of a wider team
take pride in your work and how it could relate to the success of Spektrix and our clients
have a strong interest in using technology and data to solve problems
training manager
Working hours
full-time
Salary
salary
Responsibility
work closely with the Consultancy Delivery Manager to allocate work and navigate prioritisation for those you line manage
connect with colleagues across the business to identify opportunities for team members
assist and coach team members to deliver exceptional training and consultancy
lead by example by embedding feedback in all we do
exemplify our Values and be a role model for others
key Requirements
connect regularly with other Client Services managers and leads, and the People Team to drive forward Learning & Development initiatives and identify development opportunities for the benefit of the wider business
Requirements
A quiet working space at home where you can consistently take video calls without interruptions
an internet connection that supports your participation in video calls and access to our systems and service
confidence can sometimes hold us back from applying for a job
at Spektrix, we know that there's no such thing as a 'perfect' candidate
planning manager
Working hours
full-time
Salary
salary
Responsibility
run the budgeting and re-forecasting activities
support Head of Finance in preparing month-end performance reports and commentaries
review monthly financial results to adjust in-year forecast assumptions, explain variances to forecast & budget
proactively measure and analyse sales pipeline impact, metrics and expenditure performance for different teams and projects to drive business improvement
maintain the long term financial model, incorporating a consolidated P&L, Balance Sheet and Cash Flow forecast over a 3-year time horizon
support the Head of Finance building business plans for new activities
Requirements
A quiet working space at home where you can consistently take video calls without interruptions
an internet connection that supports your participation in video calls and access to our systems and service
equal opportunities
confidence can sometimes hold us back from applying for a job
at Spektrix, we know that there's no such thing as a 'perfect' candidate
it manager
Working hours
full-time
Salary
salary
Responsibility
line manage the Corporate IT team
supporting teams across the business with IT projects
oversee and continuously improve a modern cloud and network infrastructure
technical escalation for complex issues
support business continuity planning and tests
key Requirements
taking appropriate steps to maintain and protect the confidentiality, integrity and availability of Spektrix systems and data, and supporting compliance activities such as ISO27001
help ensure a safe and secure environment that protects the business and data
Requirements
A quiet working space at home where you can consistently take video calls without interruptions
an internet connection that supports your participation in video calls and access to our systems and services
equal opportunities
confidence can sometimes hold us back from applying for a job
at Spektrix, we know that there's no such thing as a 'perfect' candidate
it manager
Working hours
full-time
Salary
salary
Requirements
A quiet working space at home where you can consistently take video calls without interruptions
an internet connection that supports your participation in video calls and access to our systems and services
equal opportunities
confidence can sometimes hold us back from applying for a job
at Spektrix, we know that there's no such thing as a 'perfect' candidate
Responsibility
help ensure a safe and secure environment that protects the business and data
senior software engineer
Working hours
full-time
permanent
Responsibility
description
senior Software Engineer - Client Impact team
headlines
our teams get together regularly in either the London or Manchester office so you will need to travel occasionally for in person days with your team or the whole department
location: Majority remote working: 10-20% in an office but more if you prefer
full-time or part-time
Salary
salary
Requirements
be able to communicate fluently and teach others the following working practices
pair programming
agile software delivery practices including Lean and Kanban
test Driven Development
continuous Integration
A quiet working space at home where you can consistently take video calls without interruptions
dependency Injection & Inversion of Control
an internet connection that supports your participation in video calls and access to our systems and service