care coordinator
17 the last 307 days, recently 2023-09-19
Responsibility
- key responsibilities
- to act at all times in an anti-discriminatory manner
- to always act in an anti-discriminatory manner
Show more +51 - the post holder must remain up to date with mandatory training as required
- provide admin support to multidisciplinary meetings including taking minutes
- phlebotomy
- work with the PCN Manager to deliver high-level administration support
- to be able to plan and respond to workload according to operational priorities
- holistically supports patients with SMI and their carers within the community
- holistically supports patients with LTCs and their carers within the community
- utilise GP Practice clinical systems and population health data to proactively identify relevant cohorts of patients to deliver personalised care
- blood pressure monitoring
- providing IT support and liaising between the PCN and GPIT
- to ensure the IT requirements for recording activity are adhered to in collaboration with other team members
- to support the delivery of these functions across wider locality areas where necessary
- to communicate with patients over the phone in a professional manner on behalf of the PCNs creating a positive patient experience
- ensure patients care plans are agreed and personalised
- accurate update and maintenance of GP systems within the MDT
- the post holder must always be aware of the need for confidentiality and integrity
- support patients within these cohorts to access health checks and other health services
- to accurately carry out all duties, effectively and efficiently in line with guidance and protocols
- height and weight monitoring
- effectively managing appointment rotas for PCN staff
- to undertake any training required in order to maintain competency including mandatory training
- to provide agreed performance/activity data within the MDT and PCN and wider BHR PCN
- to contribute to, and work within a safe working environment
- to accurately record details on the medical records system
- utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
- managing the PCN MS Teams site
- liaise with all clinical and non-clinical members in the MDT
- they will work closely with the PCN Care Coordinator Administrator
- to work as a key member of the PCN Operations Team to help support the development of an effective PCN
- maintaining the PCNs file management system
- support reporting to strategic team any systematic trends of potential threats and their implications or opportunities and likely future developments
- they will be proactive in rearranging clinics / appointments as appropriate to manage unplanned absences, updating relevant parties
- support with the Covid vaccination programme
- to take responsibility for any patient enquiry and follow through to conclusion
- help people to manage their needs, answering their queries and supporting them to make appointments
- collate activity reports from each service to demonstrate the work undertaken for their patients
- be organised in performing administrative tasks (including patient registers, patient appointments and referrals to other services
- the Care Coordinator is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required
- be organised in performing administrative tasks (including patient registers, patient appointments, and referrals to other services
- the post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with Long Term Conditions. An ethos of promotion of independence and partnership-working is integral to this post
- the PCN Patient Services Care Coordinator role is seen as a critical post to support the PCN Community Team, PCN Business and Operations Managers and the PCN Executive Team to help deliver and co-ordinate healthcare services to our patients
- to support the PCN staff by ensuring accurate and timely amendments to the patient booking platform including real time amendments where feasible for short notice absence. Alerting relevant stakeholders to help manage that absence
- to take minutes where required of PCN and MDT meetings and ensure that action points identified are recorded and updated
- coordinate multidisciplinary meetings across local care organisations including identifying patients in need of review and collating any information required to facilitate their review prior to the meeting
- assist patients and carers in managing their own needs, answering their queries and supporting them to address their needs
- working with all GP Practices within the Primary Care Network the post holder will take a lead on implementing a PCN strategy and plan to increase cancer screening rates across the three national screening programmes bowel, cervical and breast
- to deal with patient information in a confidential manner
- work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, be involved in co-ordination of care, and where required and as appropriate, refer people back to other health professionals within the PCN
- support people to take up training and employment, and to access appropriate benefits where eligible
- undertake any ad hoc reporting as requested by the PCN Manager or members of the PCN leadership team
- this job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder
Requirements
- professional attitude and assertive approach
- committed to development
- experience of working with people with a severe mental illness
Show more +18 - conscientious, hardworking and self- motivated to work with minimal supervision
- experience of working in a health care setting
- creative and tenacious in finding solutions to difficult problems
- diploma/ HNC level
- ability to work with information, clinicians, social workers and managers
- experience of Primary Care Services or other organisations supporting a wide range of members of the public
- proven record of excellent written and verbal communication skills and interpersonal skills
- NVQ Level 3 Business Administration
- knowledge of health care service delivery, public health delivery or community engagement
- experience in use of clinical databases
- clinical System experience
- ability to meet deadlines and work under pressure
- problem solving skills and ability to respond to sudden unexpected issues / changes
- knowledge and understanding of the complexities of General Practice provision
- ongoing internal and external training to keep up to date with changes/ developments
- experience of administrative duties
- ability to engage and sustain relationships with all professionals, other organisations and service-users
- ability to identify and escalate risks and issues as appropriate
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