SMILES AND SMILES is looking for employees for positions:
sales consultant
Working hours
full-time
Salary
salary
Responsibility
being a point of contact for all customers throughout the treatment journey
answering patients questions on treatment plans
co-ordinating new customer appointments
making daily updates to customer relationship management systems
managing customer communications through customer service platform
corresponding effectively and accurately with clinical team regarding customer progress
setting up practice finance and payment plans for customers
deliver first class customer experience and put the customer at the heart of everything we do
Requirements
excellent spoken and written communication skills
customer/ patient obsessed
experience of working in a fast-paced, customer focused environment
target driven and success orientated
managing and analysing a sales customer relationship management system. Monday.com experience preferred, but not essential
excellent people skills
managing a customer service platform system. Zendesk experience preferred, but not essential
team player
nurse
Working hours
full-time | Permanent
full-time | Part-time
Salary
salary
Responsibility
deliver first class customer experience and put the customer at the heart of everything we do
liaise with Treatment Advisors regarding customer appointments and treatment progress
correspond effectively and accurately with Treatment Advisors regarding customer appointments and treatment progress
accurately complete patient clinical records as directed
scan customers on arrival and manage the end to end process of all laboratory work
ensure computer/written records are accurately maintained and securely store
ensure adequate stocks of materials and other items within the surgery
complete laboratory request forms, keep records of work sent, received and fitted
Requirements
GDC registered
national Certificate for Dental Nurses or equivalent
customer/ patient obsessed
extended Duties preferred
extended Duties
excellent time management
provide an enhanced DBS check
excellent people skills
receptionist
Working hours
full-time | Part-time
Salary
salary
Responsibility
deliver first class customer experience and put the customer at the heart of everything we do
welcome the patients and visitors to the practice and record the attendance using the appropriate system – dental software and Monday.com
understand and anticipate patients anxieties and needs and deal with these in a compassionate and professional manner
direct and escort patients to the appropriate area
answer the telephone in the prescribed manner and redirect incoming calls as appropriate
correspond effectively and accurately with Treatment Advisors regarding customer appointments and payments. Ensuring the appointment system is accurate
ensure computer/written records are accurately maintained and securely stored
liaise with dental laboratories, supply companies and other organisations as required
Requirements
extensive experience in a dental practice as a receptionist in the UK
customer/ patient obsessed
solid understanding of CQC standards and how to effectively implement them
excellent time management
proficient computer skills in Microsoft 365 and Dental software systems
excellent people skills
team player
pro-active approach
operations manager
Working hours
full-time
Salary
salary
Responsibility
the role holder will have full accountability of the practice budget; identifying and managing spend within budget on a yearly basis
job Title: Practice Manager/ Operations Manager
location: London
line Manager: Managing Director
implement the Health and Safety polices and procedures and ensure the staff are fully trained
prepare banking daily, with all areas being reconciled
Requirements
dental Practice Manager with a minimum of 2 years’ experience
CQC Registered Manager
GDC Registered - preferable
leading and developing a team
excellent knowledge of CQC and compliance
excellent communication Skills
medical Practice Management: 2 years
dental Practice Management: 2 years
dental practice manager
Working hours
full-time
Salary
salary
Responsibility
the role holder will have full accountability of the practice budget; identifying and managing spend within budget on a yearly basis
job Title: Practice Manager/ Operations Manager
location: London
line Manager: Managing Director
prepare banking daily, with all areas being reconciled
Requirements
dental Practice Manager with a minimum of 2 years’ experience