SMART ENERGY HOMES Salary
1 NEW BUILDINGS HIGH STREET NEWBRIDGE NEWPORT NP11 4FA WALES
TIN: 09806625
SMART ENERGY HOMES Premium profile inactive Premium profile inactive
Earnings on positions in SMART ENERGY HOMES
SMART ENERGY HOMES is looking for employees for positions:
contact centre manager
Responsibility
- oversee and manage the daily operations of the call centre
- lead and drive the team’s performance, including regular 1-1 coaching sessions
- preparing weekly performance reports and KPI’s for managing performance
- ensure lead sources are being managed and dealt with efficiently to ensure maximum conversion
- writing scripts and customer answer sheets
- assist with the recruitment and induction of new team members
- setting weekly and monthly sales targets
- record lead and sales data in CRM systems
Requirements
- previous experience working in a contact centre environment
- strong leadership and team management abilities
- excellent verbal and written communication skills
- strong IT skills with good knowledge of Microsoft 365 programmes
- ability to work under pressure, demonstrating drive and a positive approach to work
- strong organisational skills
- knowledge of the ECO 4 Scheme
Earnings on positions in SMART ENERGY HOMES
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
3194 £