account manager
3 the last 271 days, recently 2023-09-17
Responsibility
- manage a team of Customer Success Managers and Account Managers to exceed targets for sales and revenue for existing customers
- responsible for reporting forecasted revenue, sales performance, trends and insights
- facilitate face to face customer care meetings and deliver customer excellence in line with the Customer Care Strategy
Show more +23 - optimise the sales processes to ensure there is consistent execution across the team
- strengthen and grow existing customer relationships and achieve cross-sell revenue target
- lead by example and hold your team accountable for achieving targets and working to the core values of the business
- work with the Implementation Team to ensure each customer is successfully implemented and the handover process is seamless
- evaluate performance, manage poor performance, identify future stars and support your team to develop
- write sales related documentation including proposals and renewal agreements
- support wider Marketing campaigns to drive additional revenue across the business
- communicate business updates to your team, such as company strategy, policy changes, key successes etc
- manage and track client and transactional information in a CRM system and provide weekly reports
- work with Finance to track and manage invoicing issues and debt
- the well-being and engagement of your team
- retain existing clients and manage dispute resolution
- responsible for mitigating churn and managing the retention process in conjunction with the Account Managers
- attrition & recruitment of your team
- responsible for maintaining and building HubSpot processes and reports to support the Commercial function
- support the Account Management team to manage a wide portfolio of reputable customers, from prospect to contracted stages and build strong relationships with them
- establish and maintain regular and appropriate communication with the key contact for the customer through meetings, emails and calls
- responsible for tracking, closing and processing commercial agreements
- keep abreast of competition, competitive issues and products
- participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
- manage relationships effectively within the company, internal/external stakeholders, clients and suppliers, maintaining efficient and appropriate communication with all parties
- travel to customer locations in support of new business sales
- learning, understanding and advising clients on how to use our services and software and enabling them to realise the value of these
Requirements
- experience managing a team of Account Managers or Customer Success Managers
- demonstrable experience leading a team to achieve net retention and annual recurring revenue targets
- comfortable in a KPI driven and target based working environment
Show more +21 - minimum of 1 years’ experience in a client facing account management role
- this role reports into the Head of Client Development
- exceptional commercial awareness
- ability to work autonomously and multi-task as you must prioritise and handle several activities at any one time
- people management experience in a SaaS or software sales organisation is an advantage
- able to work under pressure, to tight deadlines in fast paced environment
- strong analytical and problem-solving capability
- experience in building strong client relationships, reinforced by building trust, advising and upselling
- ability to work to tight deadlines in a fast-paced environment
- excellent time management and communication skills together with the ability to be flexible and creative
- strong communication skills with the ability to articulate key points concisely without over-complication
- friendly and likeable nature, whilst maintaining control and commercial sensibility
- team management: 2 years
- account Management: 3 years
- account Management: 2 years
- flexible to travel throughout the UK when required
- this role has responsibility for managing a small team of Account Managers within the wider Commercial Team, ensuring the team have all the tools they need to achieve revenue targets, customer outcomes and retention targets
- friendly and likeable nature, whilst maintaining control and commercial sensitivity
- able to conduct effective power point presentations and articulate key points concisely without over-complication
- full UK driving license and flexible to travel throughout the UK
- experience in food safety, fire safety and health and safety is desirable but not essential
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