SHELL ENERGY UK Salary - Salary Report

customer service advisor

20 the last 175 days, recently 2023-06-06

Responsibility

handling both service queries and complaints ensuring a swift resolution providing clear explanations and solutions
supporting other business areas with queries as and when required
exceed sales performance on a daily basis
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dealing with a range of Technical queries, fixing and ensuring ongoing technical support for customers

Requirements

you’re the kind of person who’d get a buzz from helping a customer - yep, really. You have great communication skills and enjoy working in fast-paced, engaging environments
if you have some previous experience working in a customer service and/or contact centre role, that’s great - but don't worry if you haven't. We’ll take you through a great onboarding journey and development programme

Salary in other companies in the position customer service advisor

CAPITAL ON TAP	10681 £	2618 £ 10681 £
CMD RECRUITMENT	3915 £	2618 £ 10681 £
CANDIDATE SOURCE	3684 £	2618 £ 10681 £
AXA UK PLC	3520 £	2618 £ 10681 £
TEMPEST RESOURCING	3040 £	2618 £ 10681 £
LAUNCH IT RECRUITMENT	3000 £	2618 £ 10681 £
LMA	2720 £	2618 £ 10681 £
Covise.org	2666 £	2618 £ 10681 £
WALLACE HIND SELECTION	2666 £	2618 £ 10681 £
EMPLOYMENT GROUP	2618 £	2618 £ 10681 £

accounts administrator

Responsibility

complete daily reconciliation of bank account and cashbook
reconcile monthly billing and post billing journal to the General Ledger
complete daily reconciliation of the sales ledger
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allocate and import incoming customer payments into Sales Ledger
post bank and sales ledger related journals to the General Ledger
investigate customer payment queries and any unallocated customer receipts
reconcile and investigate Indemnity Claims, Chargebacks and other bank claims
manage the non-utilities sales ledger, including raising invoices, allocation of receipts and pursuing outstanding payments
involvement in ad-hoc project work
production and validation of broker commission statements and reconciliations, also supporting resolution of commission queries
what you’ll need to help you make the best of the role
accounts Receivable experience will be preferred

Salary in other companies in the position accounts administrator

MCGREGOR BOYALL CONSULTING	10000 £	2720 £ 10000 £
PROPERTY PERSONNEL	3750 £	2720 £ 10000 £
GOODMAN MASSON	3200 £	2720 £ 10000 £
TAYLOR JAMES RESOURCING	3000 £	2720 £ 10000 £
URBAN FOOD FEST	2916 £	2720 £ 10000 £
THOMAS REN ASSOCIATES	2916 £	2720 £ 10000 £
ACTIVE STAFF RECRUITMENT	2912 £	2720 £ 10000 £
KENNEDY PEARCE CONSULTING	2750 £	2720 £ 10000 £
WHITE CUBE	2750 £	2720 £ 10000 £
HR TECH MATTERS	2720 £	2720 £ 10000 £

team manager

4 the last 142 days, recently 2023-05-10

Responsibility

responsible for managing complex enquiries and expressions of dissatisfaction that cannot be resolved to the customers satisfaction at the first point of contact, preventing these from escalating into complaints and where possible resolving these immediately
responsible for reducing 3rd line complaints as a result of ensuring effective customer contact management by all team members and outsource partners

Requirements

excellent communication skills – both verbal and written and the ability to build strong rapport with customers and internal/external stakeholders

Salary in other companies in the position team manager

LORIEN	16000 £	7680 £ 16000 £
SPENCER CLARKE GROUP	10667 £	7680 £ 16000 £
ARTHUR & ARTHUR	10000 £	7680 £ 16000 £
RICCI RECRUITMENT	10000 £	7680 £ 16000 £
SANCTUARY HEALTH	8600 £	7680 £ 16000 £
SANCTUARY HEALTH	8600 £	7680 £ 16000 £
HARVEY NASH	8000 £	7680 £ 16000 £
CARRINGTON WEST	8000 £	7680 £ 16000 £
NOTHING BUT RECRUITMENT	7680 £	7680 £ 16000 £
3D RECRUIT	7680 £	7680 £ 16000 £

training manager

Responsibility

gather insights and collaborate with all cross-functional teams to determine and execute initiatives that improve upon existing sales training
schedule and organise training sessions, new training requests and coordinate the resources to facilitate training programmes
delivering interactive, engaging training courses that have clear objectives and positive impact aligned to business goals
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manage and lead a team of sales performance coaches, building on the teams coaching and training skills, values and behaviours plus commercial acumen and personal progression
monitoring, analysing and evaluating the effectiveness and success of training programmes
implement a “Sales Academy” with an in house skills accreditation process that takes our Sales Advisors performance onto the next level, aspiring to be a Sales Centre of Excellence
design and build training content to address gaps identified and to help colleagues make the most of every opportunity and deliver high performance
ensure gaps identified through Quality and Compliance channels are fed back into the training cycle, reporting on any changes and evaluate changes back into those teams
influencing a positive sales culture/mindset across the Shell Energy offline teams
working closely with Performance Coaches, leading by example and elevating effective training interventions. Conducting Train the Trainer sessions on a regular basis to ensure messages are consistent and meet the highest standard
ensure there are up to date procedures to evidence the quality of training, process controls and history tracking, in line with the required standards for Internal and External regulatory audits

Salary in other companies in the position training manager

CANDIDATE SOURCE	11000 £	6224 £ 11000 £
BLUE JUICE RECRUITMENT	9500 £	6224 £ 11000 £
TRUST IN SODA	9405 £	6224 £ 11000 £
LMA RECRUITMENT	8600 £	6224 £ 11000 £
TRIA RECRUITMENT	8400 £	6224 £ 11000 £
SALT SEARCH	8000 £	6224 £ 11000 £
MACMILLAN DAVIES CONSULTING	7500 £	6224 £ 11000 £
SANDERSON RECRUITMENT PLC	7000 £	6224 £ 11000 £
YOLK RECRUITMENT	6400 £	6224 £ 11000 £
CITY OF WESTMINSTER COLLEGE	6224 £	6224 £ 11000 £

administrator

Responsibility

work with Learning and Talent Coordinator to administer all learning & development activity across, SERL, SERG and SEUK
maintain training records, eg. trainee lists, attendance records, schedules for all learning activities
ensure that classrooms are properly set up with all necessary equipment, training materials and tools as required
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send out evaluation forms following learning events and ensure they are completed and the data is captured for reporting purposes
upload content to learning management system and assigning to the relevant users learning journeys
supporting the Learning and Talent Coordinator with ongoing maintenance of Learning sites, including the uploading of new content
responding to contacts received to the central central learning and development inbox and responding to queries in a timely manner
ensure the administrative tasks for new starters including set up of workday learning, absorb curriculum enrollments, jiras for system access are all completed to deadline to support the smooth onboarding process
other administrative tasks as required
promote the learning and development offering in communication with the Shell Energy team and drive a culture of continuous professional development

Salary in other companies in the position administrator

TROOLI	25000 £	8308 £ 25000 £
INVESTIGO	13208 £	8308 £ 25000 £
YOLK RECRUITMENT	12780 £	8308 £ 25000 £
SQUARE ONE PHARMA RESOURCES	11800 £	8308 £ 25000 £
KM EDUCATION RECRUITMENT	11583 £	8308 £ 25000 £
PEOPLEWORKS	9000 £	8308 £ 25000 £
EAMES CONSULTING	9000 £	8308 £ 25000 £
DAVANTI SOLUTIONS	9000 £	8308 £ 25000 £
GREENWICH & BEXLEY COMMUNITY HOSPICE	8771 £	8308 £ 25000 £
CHISHOLM HUNTER HOLDINGS	8308 £	8308 £ 25000 £

SHELL ENERGY UK

Salary at SHELL ENERGY UK

Earnings on positions in SHELL ENERGY UK

SHELL ENERGY UK is looking for employees for positions:

customer service advisor

Responsibility

Requirements

Salary in other companies in the position customer service advisor

accounts administrator

Responsibility

Salary in other companies in the position accounts administrator

team manager

Responsibility

Requirements

Salary in other companies in the position team manager

training manager

Responsibility

Salary in other companies in the position training manager

administrator

Responsibility

Salary in other companies in the position administrator