client administrator
5 the last 81 days, recently 2023-08-05
Responsibility
- about The Role
- purpose
- this role is permanent and based in the Private Client Team in our Edinburgh office
Show more +36 - static Data
- check all client account opening documentation before final submission to ensure it complies with 7IM guidelines
- ensure compliance with industry regulation – specifically MiFID II and AEOI legislation
- set up and maintain client, portfolio and account data in 7IM and Pershing systems in an accurate and timely manner
- onboarding of new clients, including setting up online access for clients, chasing updates on new applications with external providers
- setting up all payments for ISAs, SIPPs, Bonds, GIAs
- liaise closely with front office and Transitions teams to ensure an efficient opening process
- AML checks for new and existing clients – including KYC and bank account checks
- ‘Getting your foot in the door’ at a Financial Services / Wealth Management firm might seem like trying to find a needle in a haystack because you think you lack experience in these areas
- you will also assist with queries regarding the client My 7IM Portal
- maintenance of fee schedule and commission payment data
- the successful candidate will be working within the Client Servicing Team to support Advisers with new and existing Discretionary, Wealth Management and Family Office clients
- you will prepare paperwork, processing New Business both internally and with external providers, income withdrawals, contributions
- update daily MI
- adherence to the Financial Planning internal process and procedures. Including the referral procedure & in-house specialists
- other
- 7IM are here to break that barrier by proposing a kickstart to your career
- understanding and knowledge of the client database, providers and external contact procedures
- provide clear and accurate reports to Line Manager relating to data capture progress and missing information
- requesting transfer forms from providers and clients
- reconciliation of client data
- review mail and allocate to respective Advisers within the team or internal office
- you will be keeping back-office systems and client databases up to date and accurate, overseeing regular payments, the preparation of paperwork, processing of new business, transfers out/account closures and liaising clients and colleagues
- deal with daily queries efficiently and effectively
- support preparation of regular financial planning reports for clients in conjunction with colleagues in the investment team, where applicable
- build good and lasting relationships with clients and understand their motivations
- providing cover front of house welcoming Clients as and when required
- undertake any projects or longer-term responsibilities that are assigned
- you will be keeping back-office systems and client databases up to date and accurate, obtaining information on a client’s existing investments and collating this information
- act promptly and professionally to resolve client and colleague enquiries or concerns
- other duties, as reasonably required by the line manager and 7IM
- would you be interested in developing your skills working towards becoming a Private Client Administrator or Financial Planning Administrator – based in Edinburgh?
- filing, in accordance with 7IM and FCA procedures
- adhere to 7IM procedures and policies
- continually suggesting realistic & appropriate improvements and solutions to problems with the Head of Operations
- about You
Requirements
- investment Operations Certificate would be beneficial
- candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard
- excellent accuracy and attention to detail
Show more +22 - an industry relevant examination such as CISI IAD / CISI IOC Qualification or working towards is desired but not essential
- organisation of workload to meet deadlines
- other relevant information
- good communication skills, both oral and written
- reports into the Head of Operations
- ability to work under pressure and to tight deadlines
- accuracy, thoroughness & attention to detail in order to maintain the highest levels of service
- client focused, with ability to ensure that necessary actions are taken to service clients whilst maintaining positive relationships externally & internally
- about Us
- the ‘7’ in 7IM refers to the seven original founders of the business
- written skills, in order to clearly, concisely and thoroughly present information to clients and PCMs
- numeracy skills in order to understand, process & check a range of data
- they started the kind of organisation they’d like to invest with themselves
- ability to manage expectations & demonstrate a high level of ownership, competence, reliability & responsiveness
- we’ve evolved since then
- planning & organisation skills to maximise operational efficiency & service, including appropriate prioritisation
- in 2015 Caledonia Investments joined us as a major shareholder
- able to take ownership of tasks and see them through to completion as well as use own initiative to come up with solutions
- systems learning skills to be able to rapidly understand & use appropriate systems, including accurate inputting of detailed data across a number of different screens and software packages
- in 2018 we acquired Tcam Asset Management, a firm we felt closely aligned with our investment philosophies and multi- asset approach
- resilience in order to manage conflicting priorities & demands, ambiguity and demanding work loads
- back in 2002, they couldn’t find a firm they trusted to manage their families’ money properly – big banks seemed impersonal and greedy, while most boutiques lacked the necessary investment process and structure
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