SERVICES ADMINISTRATION is looking for employees for positions:
marketing manager
Working hours
full-time | Contract
Responsibility
clear understanding of how to develop differentiated value propositions, positioning and messaging in a crowded market
product manager
Working hours
full-time | Permanent
Responsibility
develop a thorough understanding of the business goals, priorities, and processes
manage business stakeholder expectations and maintain positive stakeholder relationships
work with the Product Business Owner to provide input to the product strategy and roadmap
lead, mentor and motivate the responsible product team to ensure successful and effective product delivery to achieve product vision and strategy
bridge the gap between business and technical requirements. Ensure adherence to good practice in requirements elicitation, documentation, and business processes, articulating them as increments of change
prioritise change with product stakeholders according to strategy/vision/desirability/viability/feasibility. Work with the product team to refine backlogs so that its definition of ready is met for delivery
Requirements
experience of working in a business analysis, product owner or product manager role withing a product-centric organisation structure
experience in the insurance broking sector and a regulatory environment like Lloyds London Market
these include product management, software engineering, analysis, UX, quality assurance, DevOps, and agile delivery
full project life-cycle experience with knowledge of different project life cycles, including waterfall, agile, and hybrid
experience collaborating with various departmental groups
A good working understanding and appreciation of delivery practises across multiple disciplines to be able to build the necessary relationships with teams to deliver product vision, strategy, and roadmaps
business manager
Working hours
full-time | Permanent
Requirements
provide technical performance management for counter-fraud including ownership of its supply chain contracts and external counter-fraud agencies
understand and respond to business results, market, legal and technical developments for counter-fraud
track and evolve management information making appropriate recommendations for improvements. Make submissions to internal committees
manage the optimal financial performance of counter-fraud supply chain contracts
network across relevant markets to develop relationships for the benefit of the group
determine technical best practice on key issues in conjunction with relevant internal stakeholders
Responsibility
to provide technical guidance relating to counter-fraud and oversee processes with technical or financial implications
to make recommendations to internal stakeholders and engage with brokers as required to achieve optimal counter-fraud outcomes
technical lead
Working hours
full-time | Permanent
Responsibility
manage the delivery of product focused analysis and delivery management in line with the agreed delivery frameworks, governance and SLA’s
ensure the product analysis team produces high quality analysis products, adhering to the required standards, process and governance
participate and promote team ceremonies in line with the agreed delivery frameworks
demonstrate strategic thinking to support the growth of the bespoke development team
lead a team of product analysts, ensuring performance, motivation and discipline are high, taking the appropriate action where this is not achieved
manage change backlogs and analysis delivery schedules while proactively coordinating with the product analysis team so that the analysis is picked up in a timely manner in line with business expectations
hr business partner
Working hours
full-time | Contract
Responsibility
utilise HR data to develop strategies to reduce risks, influence costs efficacy and to address people related priorities, issues and challenges
appropriate deployment and contribution to the development of policies, processes and procedures to best meet the needs of the business
support recruitment efforts and drive consistency of approach in attracting, managing and developing talent to support current and future organisational needs
build strong and effective relationships with business leaders to raise credibility and develop a deep knowledge and understanding of key business priorities, issues and challenges to deliver and add value as a commercially focused HRBP service
develop knowledge and understanding of respective business areas and associated strategies, people priorities, issues and challenges to inform and contribute to the development and alignment of the overall people agenda
execute the HR strategy and plan to actively drive the people agenda through the business areas ensuring people management practices are effective and compliant
successfully manage annual processes for respective business areas to ensure consistent, effective and compliant application
development manager
Working hours
full-time | Permanent
Responsibility
developing detailed business development plans and engaging with our distribution partners to ensure achievement of business development objectives
managing a large panel of brokers and distribution partners, and acting as the facilitator of all trading activity, and being personally responsible for the day to day and overall relationship management of designated accounts
senior accountant
Working hours
full-time | Permanent
Responsibility
prepare and reconcile technical journal entries relating to the Syndicate within documented deadlines
prepare monthly Syndicate P&L and balance sheet reconciliations
assist with the production of monthly and quarterly Syndicate financial reporting in accordance with established timetables
develop a good understanding of dataflows and dependencies to support the population of the GL and financial reporting
document and maintain adequate procedures and controls
completing early drafts of reporting packs in good time to allow for several layers of internal/external reviews
assist in the preparation of Lloyd’s returns including QMA, QMB and Solvency II reporting ensuring these are prepared in accordance with Lloyd’s Byelaws
critically analysing the data in all Lloyd’s returns prior to submission - by raising queries and incorporating appropriate responses within the accompanying commentary – to pre-empt questions from Lloyd’s and members’ agents
customer service representative
Working hours
full-time | Permanent
Salary
salary
Responsibility
provide accurate information to customers and brokers about their insurance policy
maintain effective working relationships with brokers and other stakeholders
produce policy documentation, creating and issuing correspondence to customers and brokers
build your knowledge of our products and services to become a subject matter expert
we’d like to hear from you if you have
play your part in a culture of change as an individual and as a team member
work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies and policy renewals
respond to customer and broker queries about their insurance policies via phone and email
Requirements
the ability to work, both, as part of a team and independently
A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence
A keen eye for detail and high level of accuracy
A deep understanding of what good customer service involves
excellent organisational skills and the ability to prioritise
the drive to continually improve the way we work and the services we provide
senior engineer
Working hours
full-time | Permanent
Responsibility
analyse and interpret complex business requirements, and designing resilient, secure solutions to address these needs
deploying and configuring new solutions to meet business needs, using DevOps methodologies and automation
following the defined process for raising changes and attending weekly CAB
managing and updating automated deployment tools, including infratructure-as-code terraform scripts
suppporting IQUW Azure cloud infrastructure, security, developers and cloud application owners in knowledge transfer and troubleshooting
troubleshooting, supporting, and maintaining the platform, ensuring stability and uptime. Identifying root causes and responding to incidents and service requests within defined SLAs
Requirements
azure SQL Managed instance
azure AD and ADDS
API manager/gateway
apps and functions
azure containerisation, AKS or ACI
experience in ensuring network security of cloud resources
azure firewall
VPN gateway
administrator
Working hours
full-time | Permanent
Responsibility
processing daily cheque runs through our cheque production application
maintaining stop cheque process - notifications to banks and updating relevant internal teams
processing electronic payments through the banking Internet payment tool
resolving invoice queries and troubleshooting
preparing and running weekly supplier runs
processing personal expense claims, ensuring they're coded properly with relevant supporting receipts
liaising with Purchasing to ensure new suppliers are created on the system correctly
ensuring that queries are followed up in a timely manner