our people are the most important asset we have, so we believe in looking after them as best we can
design, implement, and manage 3CX phone systems for clients, ensuring optimal performance and functionality
provide expert-level support for 3CX installations, configurations, and troubleshooting
collaborate with clients to gather requirements, assess needs, and propose tailored 3CX solutions
conduct system audits, performance assessments, and security reviews to maintain system integrity
diagnose and resolve technical issues related to 3CX deployments in a timely and effective manner
stay up-to-date with industry trends and advancements in VoIP and unified communications technologies
train end-users and technical staff on the usage and maintenance of 3CX systems
Requirements
3-5 years proven experience as a 3CX Technical Engineer or a similar role
in-depth knowledge of 3CX phone systems, including installation, configuration, and maintenance
strong understanding of SIP and VoIP protocols
proficiency in networking concepts and VoIP problem solving
familiarity with Windows Server environments and virtualisation technologies
excellent problem-solving skills and the ability to diagnose and resolve complex technical issues
effective communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders
strong organisational skills and the ability to manage multiple projects simultaneously
technical engineer
Benefits
mobile phone
laptop
Responsibility
our people are the most important asset we have, so we believe in looking after them as best we can
design, implement, and manage 3CX phone systems for clients, ensuring optimal performance and functionality
provide expert-level support for 3CX installations, configurations, and troubleshooting
collaborate with clients to gather requirements, assess needs, and propose tailored 3CX solutions
conduct system audits, performance assessments, and security reviews to maintain system integrity
diagnose and resolve technical issues related to 3CX deployments in a timely and effective manner
stay up-to-date with industry trends and advancements in VoIP and unified communications technologies
train end-users and technical staff on the usage and maintenance of 3CX systems
Requirements
3-5 years proven experience as a 3CX Technical Engineer or a similar role
in-depth knowledge of 3CX phone systems, including installation, configuration, and maintenance
strong understanding of SIP and VoIP protocols
proficiency in networking concepts and VoIP problem solving
familiarity with Windows Server environments and virtualisation technologies
excellent problem-solving skills and the ability to diagnose and resolve complex technical issues
effective communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders
strong organisational skills and the ability to manage multiple projects simultaneously
it apprentice
Working hours
apprenticeship
Benefits
mobile phone
laptop
Responsibility
delivering suitable on site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience to assist with any resource limitations within the business
systems engineer
Benefits
mobile phone
laptop
Responsibility
get the full job spec
resolving customer issues via a ticketing system, phone and email
working to Service Level Agreements
working on delivery for SharePoint related projects
liaise with various other multi-disciplined IT support teams to ensure timely resolution of mission critical service outages
liaise with 3rd party vendors for problem resolution
migration of SharePoint Data
working on internal processes based on continuous improvement
Requirements
three years’ experience in end-user support
two years’ experience in SharePoint support, either in a MSP or inhouse team
excellent customer services skills
high level of interpersonal skills
an ability to accurately triage technical requests
A valid UK driving license
engineer
Trade
driving
Driving
Benefits
mobile phone
laptop
Responsibility
resolving customer issues via a ticketing system, phone and email
detailed and complex tickets that have been escalated from the Service Desk
supporting Service Desk Engineers and providing knowledge transfer where required
ability to work free standing and proactively look for opportunities to provide better service to the customer base
working with customers on complex issues that require attention to detail and a high level of customer service understanding
working to Service Level Agreements
working on complex alert and monitoring tickets to proactively prevent downtime
switching configurations and troubleshooting including Cisco, Meraki, HP
Requirements
3-5 years proven experience as a 3CX Technical Engineer or a similar role
in-depth knowledge of 3CX phone systems, including installation, configuration, and maintenance
strong understanding of SIP and VoIP protocols
proficiency in networking concepts and VoIP problem solving
familiarity with Windows Server environments and virtualisation technologies
excellent problem-solving skills and the ability to diagnose and resolve complex technical issues
effective communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders
strong organisational skills and the ability to manage multiple projects simultaneously