SERATA SEARCH UK is looking for employees for positions:
office administrator
Working hours
full-time | Permanent
Salary
salary
Requirements
A background in administration
possess great customer service skills
have superb communication skills and enjoy meeting people
be personable and sociable to help create a professional client experience
be extremely organised and efficient
be well presented
Responsibility
managing all of the office purchasing and daily supplies for the team
marketing manager
Working hours
full-time | Permanent
Salary
salary
Requirements
possess strong experience in Marketing ideally within a similar professional B2B environment
able to work autonomously and take responsibility
possess good digital knowledge
able to produce engage and innovative content to deliver results
have good experience of devising email marketing campaigns and using automation software such as Mailchimp, Marketo etc
ideally have experience of working within a growth business
able to devise engaging content using a mix of media across a variety of platforms
data focused and used to using CRM’s effectively
Responsibility
monitor digital performance and produce regular reports
monitor lead generation, cost of acquisition and ROI
devise, implement and manage email marketing strategies
develop and implement SEO and PPC strategies, alongside external digital agencies where needed
property administrator
Working hours
full-time | Permanent
Salary
salary
Responsibility
create and maintain customer files, keeping details up to date on our bespoke software
complete client onboarding upon joining our specialist rental assurance scheme
tenancy management and auditing
rent scheduling
be the primary contact for all client queries building strong relationships
build and maintain strong relationships with our network of local property agents
produce monthly reports to assist with key decisions
maintaining knowledge of the progress of property developments
Requirements
A background in property management, lettings or estate agency – other strong client service focused backgrounds will be considered
excellent communication skill
extremely organised and efficient, strong administration skills
able to prioritise and multi-task, used to working in a busy environment
confident and personable
office manager
Working hours
full-time
Salary
salary
Responsibility
managing and reviewing the approved list of suppliers
managing the HR tasks such as recruitment, general issues such as holiday rotas, absenteeism and any performance problems
sales account manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
actively identify opportunities, working with the Technical Account Management team
work closely with New Business team to ensure detailed handover of new accounts
gather, monitor and analyse performance data against the campaign strategy monthly, interacting with Technical Account Management team
support engineer
Working hours
full-time | Permanent
Salary
salary
Responsibility
providing customer support for incidents escalated from 1st line support
answering the telephone to our customers and accurately logging client support issues into our service desk software
working to deadlines and adapting quickly to a fast-changing environment
troubleshooting IT & VOIP problems
providing strong server and desktop support across our customer networks
working with our 2nd & 3rd line engineers to resolve more complicated incidents
provide software support to public sector customers
liaise with third parties and vendors to resolve incidents with root cause analysis
Requirements
excellent communication skills
can develop complex technical solutions to IT problems
ability to respond to customers under SLA and work under pressure
customer focused
possesses knowledge of client / server and Internet systems architectures
possesses significant knowledge of client / server and Internet systems architectures
commercial/technical knowledge and experience
experience of a support desk environment, ideally within an MSP
part time administrator
Working hours
part-time | Permanent
Salary
salary
Responsibility
meeting and greeting clients
organising meeting rooms and refreshments
handling incoming client calls and transferring to relevant departments
producing correspondence for clients and sending out via email or post, or client portal
sending out company announcements using mail merge
typing reports, letters and client documentation
liaising with clients to chase information needed
maintaining the in-house systems and any manual paperwork
Requirements
A strong background in office administration – business or professional services environment would be beneficial but isn’t essential
fully IT literate – Microsoft Office 365
good attention to detail and well organised
great communication skills and a professional telephone manner
able to learn processes and systems
sales administrator
Working hours
full-time | Permanent
Salary
salary
Responsibility
working closely with clients to build relationships and provide an excellent level of service
handling calls and emails, taking and processing orders
answering queries, providing information and quotations
following up on quotations and orders
working closely with the service desk to monitor any issues with clients and ensure smooth service
completing all sales administration and updating the CRM system accurately
liaising with the accounts team
Requirements
experience in client services or account management – essential
excellent administration skills
possess excellent communication skills
well organised and efficient
enjoy building relationships with clients
personable and friendly
senior sales negotiator
Working hours
full-time | Permanent
Salary
salary
Requirements
driven and money hungry with experience within Sales and negotiation, ideally with estate agency or the property industry
career focused with a strong work ethic and customer focus
A dynamic communicator with outstanding written, verbal, and interpersonal skills
used to working to targets and KPI’s
possess excellent negotiation skills with the ability to close a sale
operations manager
Working hours
full-time
Salary
salary
Responsibility
taking a lead role and driving performance and growth of the team
conducting individual monthly 121's and regular team meetings
ensuring each individual has a progression development plan in place
performance assessment for clients, teams and processes
streamlining and improving operational processes
maintaining staffing levels and assisting with recruitment
on-going monitoring and assessment of the training needs within the team, developing and delivering appropriate training programmes with L&D and HR
assist with the onboarding process for all new starters
Requirements
organised, determined and confident with a strong personality
you will have proven management and team leadership skills within a fast paced operational role
ideally be used to utilising data to drive business improvement
excellent written and verbal communication skills
superb attention to detail and ability to follow and improve processes and procedures, and be a forward thinker
must be used to working in a commercially focused service or business solution environment
you will have proven management and team leadership skills within a fast paced operational role - events, hospitality, commercial, business solutions or similar