SEPHORA

Responsibility

• receive, inspect, and process incoming shipments of merchandise, ensuring accuracy and timeliness
• motivate and inspire the team to meet and exceed sales targets, providing guidance and support as needed
• verify stock quantities against purchase orders and resolve any discrepancies
  Show more +37
• conduct regular performance evaluations, set performance goals, and implement training programs to enhance the skills and knowledge of the team members
• conduct regular team meetings to communicate goals, performance expectations, and provide feedback
• conduct regular stock audits to identify and resolve inventory discrepancies
• foster a positive and motivating work environment, encouraging teamwork, creativity, and collaboration
• implement efficient stock replenishment procedures to ensure product availability on the sales floor
• set and monitor individual and team sales goals, implementing strategies to achieve and exceed targets
• ensure the highest level of customer service is provided at all times, resolving customer issues or complaints promptly and effectively
• delegate tasks and responsibilities to the stockroom team members
• stay up-to-date with the latest industry trends, techniques, and product knowledge to provide informed recommendations to customers and team members
• foster a positive and inclusive work environment, promoting teamwork and collaboration
• train and educate team members on product features, benefits, and application techniques
• conduct performance evaluations and provide constructive feedback to the stockroom team
• collaborate with the store management team to achieve sales targets and contribute to the overall success of the store
• collaborate with visual merchandising teams to create attractive and engaging displays that showcase fragrance products effectively
• stock Management: Maintain accurate inventory levels and ensure proper organization of stockroom
• team Management: Lead and motivate a team of a dozen or plus Beauty Advisors to achieve sales
• team Leadership: Lead, train, and mentor a team of 12+ Beauty Advisors, ensuring they deliver exceptional customer service
• monitor key performance indicators and take proactive measures to optimize sales and customer satisfaction
• optimize stockroom layout and organization for efficient product retrieval and replenishment
• oversee stock replenishment, inventory control, and maintenance of stock levels
• ensure that the counter activity meets Sephora's high standards of service excellence, delivering personalized consultations, skincare treatments, makeup makeovers, and other beauty services
• sales and Customer Service: Drive fragrance sales by actively engaging with customers, offering personalized recommendations, and demonstrating product knowledge
• collaborate with the Store Manager to develop and execute strategies to improve operational efficiency
• proactively engage with customers to identify opportunities for upselling and cross-selling, driving sales and achieving targets
• assist in organizing and executing promotional events, product launches, and beauty classes
• service Excellence: Demonstrate expertise in makeup and skincare services, utilizing your certifications and experience to provide exceptional service to customers
• collaborate with the store management team to implement promotional activities and achieve store objectives. Adhere to all company policies and procedures, including loss prevention and health and safety guidelines
• team Leadership: Supervise and train stockroom associates, providing clear direction and expectations
• identify opportunities for process improvements and cost-saving measures
• handle customer inquiries, concerns, and complaints, ensuring prompt and satisfactory resolutions
• product Knowledge and Visual Merchandising: Stay up-to-date with the latest fragrance trends, brands, and product knowledge
• identify training needs and facilitate training sessions to enhance product knowledge and sales skills
• counter Operations: Manage the daily operations of the counter, including scheduling, inventory management, and maintaining visual merchandising standards
• monitor and manage inventory levels, conducting stock checks and replenishments as needed
• monitor stockroom security and prevent theft or damage to merchandise
• team Leadership: Supervise a team of three Beauty Advisor Services, providing guidance, coaching, and support to ensure their professional growth and development
• assist in the recruitment, hiring, and onboarding of new team members

Requirements

• high school diploma or equivalent; additional education or certification in retail management is a plus
• minimum of 3 years of experience in the beauty industry, with a focus on makeup and skincare services
• proven experience in a supervisory or leadership role, preferably in the beauty or retail industry
  Show more +22
• previous experience in stockroom management or inventory control, preferably in the retail industry
• hold relevant certifications in makeup artistry, skincare services, or related fields
• passion for fragrances and a strong understanding of the beauty industry
• strong organizational skills with the ability to multitask and prioritize tasks effectively
• strong knowledge of beauty products, trends, and techniques
• excellent communication, interpersonal, and customer service skills
• excellent leadership and team management abilities and experience
• proven experience in team leadership or supervisory roles
• sales-driven mindset with a track record of meeting and exceeding targets
• proficient computer skills, including knowledge of inventory management software
• exceptional customer service and communication skills
• strong leadership abilities with the ability to motivate and inspire a team
• strong attention to detail and accuracy in handling stock and inventory
• ability to multitask, prioritize, and work in a fast-paced environment
• ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• knowledge of safety protocols and loss prevention measures
• excellent problem-solving and decision-making abilities
• proficiency in using technology and point-of-sale systems
• excellent communication and interpersonal skills
• flexible availability, including weekends and holidays
• flexible availability
• flexibility to work during evenings, weekends, and holidays as required

Trade

• management
• Management

Current offers for the position:

Responsibility

• client experience
• location Name: Westfield, Stratford
• type of contract: Permanent, Full Time
  Show more +13
• education & Demonstration
• assist and guide clients on the most appropriate range of products, according to their needs and skin type
• support your store team in explaining and demonstrating new products to the clients
• display an exceptional image and body language in accordance with the Sephora grooming guidelines
• make sure to set example and be a role model at all time
• know customer beauty pass status, points and current offers
• provide support to the store team with merchandising procedures, and contribute to the overall store image through cleanliness, restocking, and improvements based on audit findings
• introduce beauty pass offers and following right scanning process
• maintaining a clean workspace at the cash area, gift wrap and Beauty to GO
• fix complaints related to beauty pass program
• maintaining the cash wrap area with all appropriate levels of packaging and supplies
• every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us
• contribute to the overall store’s image through cleanliness and product restocking

Requirements

• proven experience in a retail/Customer Experience focused environment
• interest in the Beauty & Cosmetic industry
• win clients loyalty
  Show more +11
• welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations
• strong interpersonal and communication skills, with the ability to build rapport and connect with customers
• demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs
• introduce complimentary services to the client and assist to uplift the average basket sales
• apply Sephora Attitude with the use of digital tools to enhance the clients experience
• goal-oriented mindset and proven track record of meeting or exceeding sales targets
• share product knowledge to build the sale and basket
• professional appearance with a passion for the beauty industry
• ability to multitask, prioritize, and thrive in a fast-paced retail environment
• have a friendly and engaging personality in order to foster and maintain long lasting positive client relationships
• flexibility to work on weekends, holidays, and during peak retail hours

Trade

• retail
• Retail

Current offers for the position:

Responsibility

• provide outstanding customer service through various channels such as social media, email, and chat
• assist customers with product inquiries, order status updates, and general questions about Sephora's offerings
• resolve customer issues efficiently and effectively, ensuring a positive resolution and customer satisfaction
  Show more +5
• maintain a thorough understanding of Sephora's products, promotions, and policies to provide accurate and up-to-date information to customers
• utilize various software systems and tools to process orders, track shipments, and manage customer accounts
• collaborate with cross-functional teams, including logistics, warehouse, and marketing, to address customer concerns and provide timely solutions
• identify opportunities for process improvements and share customer feedback with the relevant teams to enhance the overall customer experience
• stay updated with industry trends, new product launches, and beauty tips to provide personalized recommendations and advice to customers

Requirements

• previous customer service experience, preferably in a retail or e-commerce environment
• passion for the beauty industry and knowledge of various beauty products, brands, and trends
• ability to multitask and navigate through multiple software systems efficiently
  Show more +6
• strong problem-solving skills and the ability to remain calm and professional in challenging situations
• availability to work flexible hours, including evenings, weekends, and holidays, as per business needs
• self-motivated and adaptable to a fast-paced, constantly evolving environment
• experience working with customer relationship management software is a plus
• please note that this position is a fixed-term role based on the peak season demands of the business and will have a specific start and end date
• if you are passionate about beauty, have exceptional customer service skills, and thrive in a dynamic environment, we invite you to join our team as a Customer Care Advisor at Sephora

Trade

• retail
• Retail

Current offers for the position:

Responsibility

• provide support to the team in difficult situations to ensure client satisfaction
• coach and train the team extensively to meet all operational Key Performance Indicators
• take leadership on the sales floor and ensure effective floor management
  Show more +11
• motivate and energize the team to deliver an addictive experience for clients
• inspire the team to utilize digital tools to provide customized service
• maintain and enforce quality customer service and resolve complaints promptly
• ensure accurate stock levels and consistent merchandising to avoid out-of-stock situations
• client Experience: Embody the Sephora Attitude and set an example for the team
• reinforce sales policies and techniques established at Sephora University with team members
• ensure adequate stock levels to drive sales targets for selective, exclusive, and Sephora Collection products
• ensure availability of beauty tools to achieve desired market share for services
• share and celebrate achievements by hour with colleagues to motivate the team
• create internal competitions to boost team motivation and drive sales performance
• sales: Inspire the team to achieve operational KPIs and educate them on how these contribute to commercial KPIs

Requirements

• excellent leadership and management skills to inspire and motivate the store team
• strong customer service orientation and the ability to resolve customer complaints effectively
• in-depth knowledge of retail operations and sales techniques
  Show more +10
• familiarity with digital tools and their application in delivering customized service
• strong organizational and time management skills
• attention to detail to ensure accurate stock management and merchandising
• analytical skills to identify and analyse key performance indicators and propose action plans
• ability to build and maintain relationships with external contractors and counterparts
• up-to-date knowledge of beauty industry trends and products
• familiarity with Sephora's policies, procedures, and guidelines
• excellent communication and interpersonal skills to collaborate with various stakeholders
• ability to train and develop team members, including conducting performance assessments and providing feedback
• flexibility to adapt to changing business needs and work in a fast-paced environment

Current offers for the position:

Responsibility

• leading the financial planning and forecasting process for both the ecom and bricks and mortar retail business
• forecasting ownership for the full P&L from consumer demand metrics, through to fulfilment, marketing spend and headcount
• owning the preparation of the 3–5-year business planning model with a key focus on improving long term profitability
  Show more +9
• work closely with the category management team in building brand forecasts for both revenue and margin
• analyse current and past trends in key performance indicators including all areas of revenue, cost of sales and operating expenditure
• provide outturn projections to senior management and group
• provide brand P&Ls to senior management and group
• be the key financial modelling and analysis expert to deliver insight and ROI analysis to shape the business strategic decisions and investments, driving optimal decision making through extensive financial and quantitative analysis
• compile board meeting materials and presentation of results/forecasts
• provide robust and detailed interpretation of financial analysis to enable the business to take timely action/decisions and achieve targets. Identify actions to drive opportunities and mitigate risks
• work closely with Group to ensure accurate and timely reporting of all reforecast and budget figures
• business Partner to the Marketing and Ecommerce Director using analytical review and available insight to improve channel spend efficiency and reduce CPAs, including the design and maintenance of a traffic model

Requirements

• ACA/ACCA/CIMA Qualified
• excellent ability to proactively conduct analysis and generate insights that the business can interpret
• high degree of financial modelling, planning and forecasting experience
  Show more +4
• ability to prioritise and manage own workloads, be flexible in your working style and enjoy working to tight deadlines
• retail and ecommerce experience is preferable
• A proven track record of building relationships influencing decisions across levels and functions of an organisation
• at least five years’ experience in an analytical role, ideally within an ecommerce business, having worked closely with an array of marketing and senior level stakeholders

Current offers for the position: