SCOTT DUNN is looking for employees for positions:
sales support
Working hours
full-time
Responsibility
scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world
the Opportunity
the role requires strong attention to detail and a keen eye for process execution
organise additional elements for the holiday such as excursions, restaurants, spa treatments in conjunction with the Travel Consultant
with offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations
help build and design highly tailored travel quotations to deliver to guests
support team KPIs and targets by assisting with guest communication both pre and post booking of a luxury holiday
we have travelled the length and breadth of Africa and the Middle East and tested every possible route to enable us to curate itineraries that work seamlessly, taking in the country’s many highlights at just the right pace
senior marketing manager
Working hours
full-time
Responsibility
scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world
the Opportunity
work closely with your team and be responsible for delivering monthly targets across our three key markets – UK/US/SG
ensure all CPA targets are within the allowable, and we are utilising best practices for all the paid media campaigns
scale our Paid Social campaigns using video as a key media format to acquire new guests and reactivate existing ones
with offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations
work collaboratively with other departments to focus on key seasonal events, destinations and tactical campaigns
report weekly and monthly on paid channels, ensuring recommendations from this reporting are made and executed
Requirements
significant hands-on experience in both Paid Search and Paid Social
ability to create and optimise paid campaigns and provide insight to senior stakeholders
excellent stakeholder management and collaboration skills, building bridges into all departments your work touches
ability to set and work to deadlines as needed ensuring the same for your team
an understanding of wider marketing principles – understanding user journeys and how to influence them through paid campaigns
experience working with global markets
luxury, Travel, or retail sector experience
values & Behaviours
technical lead
Working hours
full-time
Responsibility
lead the Application Development Team and colleagues in the planning, design, development, testing, and support of all applications
guide other team members on the technical front
senior marketing executive
Working hours
full-time
Responsibility
responsible for all website updates, ensuring that these are actioned in a timely manner across UK, US, and SG
managing a Web Assistant , delegating web updates, testing and site walks
suggesting page edits or improvements to ensure content is relevant and fits into the Marketing calendar
working on special projects as needed – examples being new product launches, SEO improvements or overhauling sections of the website
coordinating with the Product Management and Engineering teams on new feature suggestions and improvements
undertaking basic website reporting on a weekly basis to explain what is and is not working around the content on-site using analytics, user journey recording and heatmapping tools
actively suggesting ideas for AB and MVT on the website. Actioning and monitoring these tests, stating clear KPIs to determine success. All winning tests should then be briefed into web dev and prioritised accordingly
working with a personalisation tool to show different content on key areas of the site to different audiences based on browsing history, location, and demographic data
Requirements
evidenced ability to work cross-functionally coupled with good communication and interpersonal skills
ability to manage several projects at once as well as competing priorities in a high-volume, fast-paced work environment
deadline oriented and highly organised
basic HTML Knowledge
basic SEO knowledge
ability to review and edit writing as needed
apprentice
Working hours
full-time
Responsibility
working with travel consultants to ensure all invoices are inputted correctly into the reservation system
assisting with weekly multi-currency payment runs
resolving supplier queries as required
raising and ensuring prompt payment of invoices
completing supplier statement reconciliations
checking daily brank transfers and logging them in the reservation system
investigating and resolving unreconciled receipts
uploading bank statements into our finance system
team manager
Working hours
full-time
Responsibility
managing supplier relationships to include contracting, rate negotiation, exclusive special offers, overrides, marketing agreements and health and safety requirements
work with the Service Team to monitor and act on any quality issues arising that may impact guest experience
support SSMs and sales teams with training, cheat sheets, fam planning, flight routing and pricing, commission/mark up and providing advice
deliver a tangible product offering for the US market, specifically east coast
work to push for continued connectivity capability with our key suppliers
matching product to the demands of guests – identifying, contracting and presentation
develop the Ski product offering to include comprehensive ancillary services offering such as rental, tuition, lift passes etc
designing itineraries to make the most of flight routings and schedules, guest budgets, season bands, offers, special events and enriched with unique experiences that will result in substantial media and PR pick up
sales executive
Working hours
full-time
Responsibility
scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world
the Opportunity
we are looking for a passionate Travel Executive to join our team in the UK
to diligently adhere to operational process and to escalate instances where this is not being followed by the team
with offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations
confirm all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
act as a second pair of eyes, spotting discrepancies and areas for possible error
obtain and accurately record all required information from guests on behalf of the Travel Consultants
finance manager
Working hours
full-time
Responsibility
overall responsibility of the group supplier invoice and refund process within finance
reviewing and approving multi-currency supplier payment runs
allocation of workload within the team and providing SLA reporting to the wider business
management of supplier queries/disputes
liaise with sales on outstanding guest debt balances and report upon progress to the CFO
reconciliation of supplier ledgers monthly
manage UK guest refund and supplier refund processes
lead input for Finance in reviewing and improving current systems and processes in collaboration with wider business
Requirements
AAT Level 4 qualified or above
previous experience in transactional finance management
operated in a multi-currency environment
strong understanding of finance payment and receipt processes and systems across an organisation
efficient time management and the ability to prioritise across a team
values & Behaviours
web developer
Working hours
full-time
Responsibility
understanding and practicing coding standards and adhering to these
engaging with stakeholders to further detail initial requirements
delivering code which is well tested and consistently error free
reviewing user stories and defining acceptance tests
code reviewing and supporting other team members work
keeping up to date with the latest software development technologies and methodologies
planning and coordinating UAT activities
identifying opportunities to further improve the website user experience
Requirements
essential
experience and sizable knowledge of C#, HTML, CSS, and JavaScript
good knowledge of ASP .Net framework
proficient understanding of cross-browser compatibility issues and ways to work around them
good understanding of back-end integrations and API development
strong understating of relational databases such as SQL
devOps / Git / Jira
automation experience for web apps
travel consultant
Trade
hospitality & Tourism
Hospitality & Tourism
Working hours
full-time
Language
english
japanese
Responsibility
scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world
the Opportunity
we have a new opportunity for an experienced Travel Consultant to join our London-based Africa sales team
creating itineraries from the impressive product range offered by Scott Dunn, you will have clear passion for the African continent
to take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
taking responsibility for the guest journey from first contact to post travel and repeat travel
to work towards individual and team sales targets and meet Key Performance Indicators
demonstrating excellent attention to detail and accuracy in all communication with guests
Requirements
sales driven with a keen eye for numbers
enthusiastic and polite telephone manner
excellent attention to detail
proven organisational skills
previous experience of delivering exceptional customer service
successful candidates will have a track record selling luxury travel for at least 2 years, and will have specialist knowledge of Europe and North American product
location
this would be an ideal role for those looking to take their next career step to a senior level, having gained experience in this sector