SANCTUARY BATHROOMS is looking for employees for positions:
sales order processor
Working hours
full-time
Responsibility
we pride ourselves on delivering exceptional customer experiences and offering a wide range of high-quality bathroom products
this is an exciting opportunity to contribute to our continued success and be part of a dynamic, customer-focused organization
sanctuary Bathrooms, a leading provider of premium bathroom products, is currently seeking a dedicated and talented individual to join our team as an Order Processing Specialist
you will provide clear and timely information to manage customer expectations and address any delivery-related inquiries
as an Order Processing Specialist, you will play a crucial role in ensuring customer satisfaction by processing website orders, providing delivery date information, and assisting customers with there orders
advising Customers on Delivery Dates: Effectively communicate with customers regarding their order status and estimated delivery dates
Salary
salary
Requirements
order management system: 1 year
attention to Detail: Pay close attention to order details, ensuring accuracy in processing and providing information to customers
time Management and Prioritization: Manage multiple orders and inquiries efficiently, ensuring timely responses and resolutions
customer Service Orientation: Strive to deliver exceptional customer service, understanding and addressing customer needs with empathy
technical Aptitude: Familiarity with bathroom products and their specifications will be beneficial in providing accurate product information
customer service representative
Working hours
full-time
Salary
salary
Responsibility
collaborating with the warehouse and suppliers to investigate and resolve any quality issues that may arise
you will gather relevant information, coordinate inspections, and work towards effective solutions to address customer concerns and maintain product quality standards
conducting product quality inspections and reporting findings
you will thoroughly check incoming and existing inventory, identifying any defects, damages, or discrepancies
documenting your findings, you will collaborate with the Quality/Technical Manager to implement appropriate corrective actions
promptly and professionally communicating with customers via email and telephone to address their queries, concerns, and product-related inquiries. You will provide accurate information, guidance, and solutions to ensure customer satisfaction
providing technical support to our internal teams, including sales representatives
recording and maintaining meticulous customer data, ensuring attention to detail and accuracy. This includes updating customer profiles, order information, and interactions within our CRM system to maintain a comprehensive and up-to-date database
Requirements
effective communication and negotiation skills are essential in managing expectations, conveying technical information, and reaching mutually beneficial resolutions
you should be thorough in documenting information, recording fault details, and ensuring accuracy in communication to avoid misunderstandings or further complications
this includes the ability to identify the root cause of problems, collaborate with suppliers, and find effective solutions to ensure customer satisfaction
excellent problem-solving skills: You should be adept at troubleshooting and resolving customer issues, damages, and faults
customer service: 1 year
you should be empathetic, patient, and dedicated to promptly and effectively resolving customer issues
strong communication and negotiation skills: You will interact with customers and suppliers to address issues and faults
A customer-centric mindset will help build trust and loyalty with our customers
customer service advisor
Working hours
full-time
Salary
salary
Responsibility
collaborating with the warehouse and suppliers to investigate and resolve any quality issues that may arise
you will gather relevant information, coordinate inspections, and work towards effective solutions to address customer concerns and maintain product quality standards
conducting product quality inspections and reporting findings
you will thoroughly check incoming and existing inventory, identifying any defects, damages, or discrepancies
documenting your findings, you will collaborate with the Quality/Technical Manager to implement appropriate corrective actions
promptly and professionally communicating with customers via email and telephone to address their queries, concerns, and product-related inquiries. You will provide accurate information, guidance, and solutions to ensure customer satisfaction
providing technical support to our internal teams, including sales representatives
recording and maintaining meticulous customer data, ensuring attention to detail and accuracy. This includes updating customer profiles, order information, and interactions within our CRM system to maintain a comprehensive and up-to-date database
Requirements
effective communication and negotiation skills are essential in managing expectations, conveying technical information, and reaching mutually beneficial resolutions
you should be thorough in documenting information, recording fault details, and ensuring accuracy in communication to avoid misunderstandings or further complications
this includes the ability to identify the root cause of problems, collaborate with suppliers, and find effective solutions to ensure customer satisfaction
excellent problem-solving skills: You should be adept at troubleshooting and resolving customer issues, damages, and faults
customer service: 1 year
you should be empathetic, patient, and dedicated to promptly and effectively resolving customer issues
strong communication and negotiation skills: You will interact with customers and suppliers to address issues and faults
A customer-centric mindset will help build trust and loyalty with our customers
retail sales advisor
Working hours
full-time | Permanent
Salary
salary
Requirements
our Showroom is open six days a week Monday - Saturday
key Responsibilities
assisting customers via email and phone
order and Payment Processing via our CRM system
advising our website customers and taking orders via the phone