SAMANTHA CUSICK LONDON

Responsibility

• be the warm, welcoming face and voice of Samantha Cusick London, providing first-class customer service
• coordinate appointments, manage scheduling conflicts and maintain the smooth running of the salon
• show initiative and creativity in improving client experience and salon functionality
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• share in our social media passion - engage with clients online, share our story, and enhance our brand
• handle our stock carefully - manage, report, and ensure our salon is always fully equipped
• exercise discretion and confidentiality, especially when dealing with our press and celebrity clientele

Requirements

• receptionist: 1 year

Earnings for position receptionist

Responsibility

• efficiently manage schedules and appointments
• conduct bank reconciliation using Xero
• coordinate meetings, events, and travel arrangements
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• raise invoices and process payments
• handle administrative tasks, including email correspondence and document preparation
• manage supplier invoices, including payment allocation
• manage phone calls and incoming communications
• perform general bookkeeping tasks
• assist with personal errands, bills, and appointments
• conduct research and gather information on various topics
• front of House responsibilities
• perform general reception duties

Requirements

• customer service: 2 years
• administrative experience: 2 years
• personal Assistant: 2 years

Responsibility

• conduct in-depth consultations with clients to understand their needs and desired outcomes
• apply expert techniques in colouring and styling to create wearable and individualised hairstyles
• provide exceptional customer service, creating a welcoming and inclusive salon environment
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• offer genuine, personalised advice and recommendations on hair care and styling, never selling but empowering our clients
• contribute positively to team dynamics and support junior staff development
• attend and participate in ongoing education and training opportunities to stay abreast of industry trends and developments
• ensure adherence to health and safety regulations

Requirements

• significant experience as a Hair Colourist & Stylist, ideally within a salon environment
• excellent customer service skills and a warm, engaging personal manner
• A strong portfolio demonstrating skill and creativity in hair colouring and styling
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• proven ability to work in a team and contribute to a positive, supportive culture
• flexible working hours to meet the salon's and our clients' needs
• A cover letter and CV to apply for this position

Responsibility

• monthly influencer outreach and management of influencer programme. Handling all influencer bookings, outreach and gifting
• develop and maintain relationships with online influencers / content creators to promote our brand to the relevant demographics
• creating monthly social reports with tracking and analytics. Analyse the effectiveness of our engagement and social media campaigns

Requirements

• digital marketing: 3 years
• social media management: 3 years
• social media marketing: 3 years