ROSTELLA in Cardiff Salary
CAPITAL TOWER GREYFRIARS ROAD CARDIFF CF10 3AG UNITED KINGDOM
ROSTELLA Premium profile inactive Premium profile inactive
Earnings on positions in ROSTELLA
Estimated salary
£ 2916
Median salary at ROSTELLA
£ 1833 Lowest salary
£ 2694 The average salary
£ 3333 Highest salary
Do you believe that workers at ROSTELLA are paid fairly?
ROSTELLA is looking for employees for positions:
customer service advisor
Requirements
- customer Service
- A minimum of 1 year working in a customer service role
- you enjoy interacting and helping customers
- experience of using online chat to communicate with customers
- calm and considered when faced with a problem
- experience of writing to customers via email and letter
- you can be empathetic, patient and understanding to what a person is saying
- experience of working within the insurance industry, ideally car insurance
Benefits
- service car
Responsibility
- interact with customers via online chat , email and outbound telephone calls
- manage customer expectations whilst taking responsibility to ensure outstanding actions are completed as promised
- manage customer policies - making changes to policies and payment terms
- handle customers who are not happy with the aim of preventing it escalating to a complaint
- provide your feedback to the company to help improve what and how we do it
- learn and understand our products, systems and customer processes
- understand and comply with company standards, procedures and relevant legal/regulatory requirements
- help customers with their questions and queries