I called (deleted by the administrator) after being let down by another company (not in Totton!). They took 8 days to tell me they couldn't repair my scooter! I called this company having never used them before and was immediately impressed when (deleted by the administrator) said he would pick up the scooter that same evening. On the 3rd day after that he delivered it back to me fully repaired. He had dealt with the insurance company and just got on with it. Good old fashioned service that is hard to find nowadays with so much mistrust and suspicion everywhere. This guy is totally fair, honest and offers an exemplary service. You really don't need to go elsewhere! Just call (deleted by the administrator), he will sort it!