as a ResQ Advisor, you will be working on behalf of one of the major telecommunications providers receiving calls from existing customers
the aim of the call is to build a great package, upsell other products and services, all whilst delivering fantastic customer service throughout the call
our fantastic training and continuous development on all products and services gives you the confidence to match the customers’ needs and provide solutions
planning manager
Working hours
full-time | Permanent
Benefits
mobile phone
Responsibility
our continuing success has been achieved through developing a fantastic culture for our employees, helping them to have fun and develop
we’re looking for someone who is comfortable leading a team and is motivated by being a driving force behind business success
regular meetings with internal and external customers and stakeholders
resQ are an outsourced contact centre with a difference. We pride ourselves on delivering high quality specialist services as true partners to highly recognised, leading brands in the energy, telecoms, digital and media sectors
developing team members to deliver strong results
work collaboratively to ensure working practices, processes, data & resource are consistent, and can be applied to support optimised operations
we help our customers achieve their goals and help our ‘remarkable people’ to grow, succeed and be the best they can be
ownership of continuous professional development of self and of all team members
Salary
salary
Requirements
have experience in managing workforce management teams
can prioritise own workload and deliver to tight deadlines, whilst maintaining attention to detail
having an analytical approach to problem solving
keen eye for detail
understand how to turn data into insight
proven ability to manage change into a planning function
real passion for supporting operational teams
new business executive
Working hours
full-time | Permanent
Salary
salary
inbound sales advisor
Working hours
full-time | Permanent
Salary
salary
customer service representative
Salary
salary
customer service advisor
Working hours
part-time | Contract
Salary
salary
Requirements
customer service: 1 year
payroll
Working hours
full-time | Permanent
Salary
salary
Requirements
experience working in payroll and knowledge of basic employment law legislation is preferred but not essential
experience working within business administration is preferred but not essential
excellent communication skills, both written and verbal
experience with the Civica HR/Payroll system would be beneficial however, not essential as training will be provided
high attention to detail and accuracy
ability to follow processes and procedures
payroll: 1 year
organised with evidenced ability to manage own time
Responsibility
update payroll spreadsheets and the HR/Payroll system accurately when necessary