Earnings on positions in RCN NETWORKS
RCN NETWORKS is looking for employees for positions:
- working autonomously and dealing with complex 1st, 2nd & 3rd level technical issues
- dealing with projects of varying sizes and complexity, including Server and Domain configurations, Network installations, 365 and Azure migrations
- the ability to fit technical solutions into a client’s business requirements, potential hardware, software upgrades and removal of outdated solutions
- working with and mentoring junior colleagues
- proficiency in the use of standard applicable computing disciplines including Change, Configuration, Problem, Performance and Operational Management
- cyber Security knowledge is essential
- must have an MCSA certification as a minimum, however ideally you will be MCSE certified or working towards this certification
- solid expertise troubleshooting Azure, Office 365, Windows 10 and other systems
- excellent customer service skills with the ability to build rapport with internal and external stakeholders
- strong levels of written and verbal communication
- 5+ years’ demonstrable experience providing technical customer support/implementations