RCN NETWORKS  Salary

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FIRST FLOOR HORNBEAM HOUSE HORNBEAM BUSINESS PARK, HOOKSTONE ROAD HARROGATE HG2 8QT
TIN: 04375952
 IT-Services
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RCN NETWORKS
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RCN NETWORKS is looking for employees for positions:

senior technician

  • senior technician

Working hours

  • full-time

Responsibility

  • working autonomously and dealing with complex 1st, 2nd & 3rd level technical issues
  • dealing with projects of varying sizes and complexity, including Server and Domain configurations, Network installations, 365 and Azure migrations
  • the ability to fit technical solutions into a client’s business requirements, potential hardware, software upgrades and removal of outdated solutions
  • working with and mentoring junior colleagues

Requirements

  • proficiency in the use of standard applicable computing disciplines including Change, Configuration, Problem, Performance and Operational Management
  • cyber Security knowledge is essential
  • must have an MCSA certification as a minimum, however ideally you will be MCSE certified or working towards this certification
  • solid expertise troubleshooting Azure, Office 365, Windows 10 and other systems
  • excellent customer service skills with the ability to build rapport with internal and external stakeholders
  • strong levels of written and verbal communication
  • 5+ years’ demonstrable experience providing technical customer support/implementations