RCN NETWORKS

Senior IT Technician-Harrogate Area-Office Based Harrogate

Full Job DescriptionSenior IT Technician· Based in Harrogate· £30,000 - £40,000 pa, dependent on experience· Driving Licence RequiredWe are looking for an experienced & qualified technician to work within our busy team in Harrogate · 5+ years’ demonstrable experience providing technical customer support/implementations.· Proficiency in the use of standard applicable computing disciplines including Change, Configuration, Problem, Performance and Operational Management.· Cyber Security knowledge is essential.· Must have an MCSA certification as a minimum, however ideally you will be MCSE certified or working towards this certification.· Solid expertise troubleshooting Azure, Office 365, Windows 10 and other systems.· Excellent customer service skills with the ability to build rapport with internal and external stakeholders.· Strong levels of written and verbal communication.· A full UK driving license and access to your own vehicle – you will be expected after a time to attend client sites.Key responsibilities: · Working autonomously and dealing with complex 1st, 2nd & 3rd level technical issues.· Dealing with projects of varying sizes and complexity, including Server and Domain configurations, Network installations, 365 and Azure migrations.· The ability to fit technical solutions into a client’s business requirements, potential hardware, software upgrades and removal of outdated solutions.· Working with and mentoring junior colleagues.In this role, you will be responsible for the delivery of IT technical service projects, including the support of desktops, servers and networks to a range of established clients. You will implement a range of IT solutions and perform problem isolation and resolutions for end users ac