Razorblue Salary
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Earnings on positions in Razorblue
Razorblue is looking for employees for positions:
support engineer
Working hours
- full-time
Responsibility
- remote Client Support
- effectively question users to establish symptoms
- follow guidelines and applies basic product knowledge to resolve user requests
- escalate unresolved incidents
- identify and classify incident types and service interruptions to build the knowledge system
- record incidents cataloguing them by symptoms and resolutions
- ensure service delivery in accordance with established service level agreements
- act under guidance to record and track reliability data against the SLA
Requirements
- experience of working in a customer facing environment a distinct advantage
- experience of working in a corporate or MSP technology and environment