RANDSTAD SOLUTIONS

Responsibility

• promoting products to customers, guiding their choices and providing a high level of customer service, on behalf of a premium brand
• provide excellent customer support via phone, email and in-person
• respond to incoming customer calls, retain ownership through to resolution
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• handling inbound calls from customer
• resolving queries by telephone, email, web chat or social media
• assist Sales Managers in achieving sales targets and controlling aged debt
• picking and packing of goods
• use all available systems to accurately record customer data and provide a first-call
• driving License
• organising colleagues to deliver against strict deadlines
• provide bespoke support for orders, deliveries, invoicing and added value services
• making products/services suggestions and recommendations
• look to find out details of key decision makers within respective business
• arrange dispatches and collections via courier services
• escalating queries and complaints with the team
• dealing with complex technical matters
• maintain customer accounts in CRM system
• show excellent customer service skills when looking to retrieve this information
• primary contact for specific depot customers, to include phone calls for every order, communicating problems and relationship building
• resolving 80% of contacts at first point of contact and delivering efficient, bi-lingual, customer focused services
• update parts website
• entering data onto the computer system, either while on the phone with the customer or after a successful call
• gather information and provide feedback on KPIs related to sales targets, order placing and customer complaints
• receipt and processing of all orders for your specific customers including direct deliveries and liaising with any supplier that entails
• you will need Good telephone manner
• co-ordinating and communicating with various departments in the business and After sales
• establish and maintain good professional working relationships within the team and operations
• acting as the customer's advocate, dealing with an extensive range of enquiries and service requests presented by telephone and electronic media
• you will need to have excellent verbal and interpersonal Communication
• keep customers updated and informed of the progress of their enquiry/complaint
• documentation of all relevant information from customers orders
• provide help to customers using your organisation's products or services
• liaising with customers and Service Agents
• actively listening to the customer queries and giving resolutions
• checking and Validation of others orders
• you will have the ability to work to targets; call volumes, conversations and leads
• maintain accurate and comprehensive data records
• communicate courteously with customers by telephone, email, letter and face-to-face
• general administration duties
• you will have excellent time management skills
• follow defined work management and company processes policies at all times
• regularly update and maintain customers records
• investigate and solve customer's problems, which may be complex or long-standing, that have been passed on by customer service assistants
• replying to Customer emails and telephone enquiries. If you're passionate about customers we want to hear from you
• updating Sage
• use all available systems to accurately record customer data and provide a first-call resolution service wherever possible
• general administration to include filing, scanning and occasional mail merge
• possess the ability to work well in a pressured environment
• learn, retain, extend and apply basic understanding of gas mains replacement
• handle customer complaints or any major incidents, such as a security issue or a customer being taken ill
• analysing market costs / parts selling trends
• to send full and accurate details of the enquiry or complaint, to the relevant operations team, ensuring any required action is taken
• have great client liaison skills
• providing the first point of contact for the Council's customers, helping to meet the aims of the Council's Customer Care Strategy to maximise accessibility to the organisation
• identifying spare parts and providing customers with quotations for our new product line, gear heads welcome
• issue refunds or compensation to customers

Requirements

• call center
• handling inbound outbound calls
• excellent communication skills
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• inbound/Outbound calls
• communicating with customers and resolving their queries
• customer service
• confident and customer focused
• committed to putting customers first and achieving high levels of satisfaction
• prior experience within a contact centre environment, you will bring a focus on deadlines and KPIs
• 2 years of office-based customer service experience
• empathetic, able to see someone else's point of view, be all inclusive
• randstad Business Support is an equal opportunities employer and decisions are made on merits alone
• the ability to build rapport with customers and a determination to deliver outstanding customer service
• patient and attentive, with good active listening skills
• contact centre and/or customer service background - essential
• fluent written and spoken French
• excellent communication skills and attention to detail
• understands the importance of keeping customers informed and updated in line with our process
• experience of working in a fast paced environment, working with KPIs and SLAs - desirable
• understands the importance of keeping customers informed and updated in line with our
• ability to work well in a team and deliver results in a fast-paced environment
• adopts and maintains positive language and a 'can do' approach to customer challenges
• experience of dealing with enquiries and complaint handling - essential
• if this is something of interest, please apply with your updated CV
• respect customers' busy lives and ensure promises are delivered
• attention to detail - essential
• visit the JobsAware website for information and free expert advice for safer work
• strong communication skills, both verbal and written - essential
• be adaptable, accommodating and flexible in responding to the needs of different situations
• report this job
• randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client
• demonstrate exemplary personal behaviour towards colleagues and others
• experience of CRM systems and Microsoft packages - essential

Earnings for position customer service advisor

Responsibility

• diary management
• file opening
• dealing with verbal and written enquiries
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• handle a variety of inquiries into the unit via phone, email, in-person, or letter
• to undertake financial and administrative functions to ensure an efficient and effective service
• manage all communications, maintaining the dairy appointments for the corporate management team and the Police and Crime Commissioner
• receives telephone calls and visitors to the department
• acting as a Gatekeeper for the department between Force staff and members of the public
• to undertake all general administration tasks including the collation and processing of information in respect of systems, procedures or records
• monitoring daily communications and answering any queries
• promote and recruit to the project through appropriate network meetings, outreach working, organise/attend and facilitate events
• coordinating the smooth running of the office, supporting a busy, hardworking team with any administration required
• to evaluate and process incoming queries and information from a variety of different sources, including through the Criminal Justice helpline
• deliver excellent customer service to internal and external clients, as well as prompt processing and resolving of administrative tasks
• provide support and advice to Bedfordshire residents in relation to the Safer Streets project
• produce transcripts of recorded interviews
• liaise with internal and external stakeholders regarding recruitment updates either face-face or via telephone and email
• copying and pasting updated content for degree descriptions for the UCAS website
• client care liaison
• data room management
• issuing notices of prosecution
• help with research, arrange reservations for meeting spaces, transport, and lodging, and make sure there are enough refreshments available as needed
• setting up new files
• ensuring that Vehicles seized under the relevant legislation meet the correct criteria
• to update and maintain systems, procedures and records to ensure the effective delivery of service
• responsible for storing information correctly e.g file management of paper and electronic notes and records
• ensuring payments, amounts and records are correct
• to communicate the aims, objectives and delivery ethos of the project effectively at all levels
• maintain and monitor the computer system
• to be the first point of contact to source information relating to council housing assets and compliance
• process and administer records relating to absence and the attendance management process
• keep relevant parties informed as appropriate, of ongoing enquiries, decisions and results of court hearings
• using in house Police systems
• work with the project communication and education steering groups
• provide general administrative support
• typing documents, letters, emails and attendance notes
• creating bundles/e-bundles
• entering data into a database or spreadsheet software
• inputting time sensitive data into the Police system
• carry out processes whilst ensuring all systems are in place to comply with Audit requirements
• day to day finance
• ensuring that Vehicles seized by the Force are sent on the process, through to resolution
• provide excellent service to students and colleagues in support of the delivery of programmes of study
• gather information and copy to respond to Data Protection Subject Access requests
• booking rooms
• managing subject access requests from both internal and external stakeholders
• develop and agree with participant and employer an Individual Work Focus Plan, with tailored support
• to deal with enquiries either in written, personal contact or by telephone
• respond to requests for assistance in relation to support
• assisting with various administration tasks, completing forms, drafting letters, requesting information from 3rd parties
• direct customers to the appropriate team in order to promote effective and efficient use of resource and deliver quality service
• identify positive publicity and promotion opportunities
• liaise with agencies
• act as point of contact for external stakeholders joining the Police
• proofreading - ensuring correct and clean content
• to provide high quality, reliable and competent administrative and technical support within the Property Services team
• supporting with client file opening and closing, conflict checking
• producing data as requested to support the running of the department
• documentation of periodic management information reports by updating computer records within accurate timescales
• keep sufficient stationery levels to ensure the smooth operation of the OPCCN
• preparation of bundles for court proceedings
• issuing and authorising invoices in relation to Vehicle seizure
• to liaise with internal and external agencies to collate or provide relevant information concerning service user in line with GDPR
• petty cash and recording transactions in line with the process
• setting up 'Teams' Meetings
• compiling complex medical history files from a variety of sources
• deliver basic IT training, Motivational/Confidence courses, to ensure participants have the necessary skills to apply for vacancies
• timely enrolment of all students
• to be as a point of contact and provide information to public
• personally deal with projects and prioritise them on the basis of significance and risk
• taking calls and written enquiries
• to embrace cultural and systems change, exploiting opportunities to deliver improvements to service
• maintain precise audit trails and reconciliation of petty cash and seized goods
• attend CAVAA and multi agency meetings
• support recruitment drives and campaigns
• delivering an exceptional electronic and hard copy file management service
• clerking committees and meetings
• safely compiling and managing data
• review, analyse and process all jobs and costing information
• monitor and respond to emails received in the general OPCCN email account

Requirements

• the ideal candidate will have excellent and demonstratable planning
• content
• organisational and prioritizing skills
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• copying
• preferably with a background in similar roles i.e
• pasting
• working on engineering or construction projects. The ability to effectively use Microsoft
• education to first degree level is desirable
• you will be educated to degree level coupled with proven administrative
• A high level of literacy and numeracy
• IT and customer service experience within a complex environment

Earnings for position administrator

Responsibility

• produce data, reports, evaluations and undertake research, as requested and directed by the Programme Manager
• manage all communications, maintaining the dairy appointments for the corporate management team and the Police and Crime Commissioner
• liaise with appropriate officers to ensure the provision of relevant information to the boards and meetings supported
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• scheduling appointments, maintaining an events calendar, and sending reminders
• provide customer service to both internal and external stakeholders
• proactively managing complex diaries for both partners and fee earners
• to liaise and coordinate with all key local agencies to establish the terms of reference of the MARAC
• help with research, arrange reservations for meeting spaces, transport, and lodging, and make sure there are enough refreshments available as needed
• organizing and maintaining diaries
• organising and maintaining diaries
• typing correspondence and reports
• answering telephone calls in a timely fashion, taking clear and detailed messages
• to maintain an action list following each meeting to ensure they are completed within the target time
• typing of correspondence, reports, schedules and presentations, minute meetings and preparing reports as required
• ensure that scrutiny reviews commissioned by the boards produced are well-evidenced, objective and impartial
• taking notes and writing minutes for at least 8 - 10 meetings
• create schedules and presentations for management
• organising internal and external meetings. Greeting visitors and arranging client refreshments
• providing administrative support to Police officers and Senior Management
• keep sufficient stationery levels to ensure the smooth operation of the OPCCN
• support the development and delivery of the PFCCs performance and resources work plan
• ensuring information and records are accessible and accurate
• prepare of agendas and minuting the meetings
• liaising with clients via email or telephone and acting as a point of contact
• to develop and maintain the necessary documentation to ensure the smooth running of the MARAC
• monitor and respond to emails received in the general OPCCN email account
• maintain distribution lists, attendance records and declarations of interest on behalf of the relevant lead officer
• preparing documents efficiently to meet the senior managements requirements
• minuting at Chief Officer meetings and disciplinary hearings
• handle invoices and expenditure reports for OPCCN staff and volunteers who work for the Police and Crime Commissioner
• managing telephone, email and written communications
• ensuring accurate and timely use of client relationship management tool to facilitate matter opening, maintenance, closure and archiving
• must take the meeting minutes
• undertaking a range of administrative duties and tasks
• take care of all administrative, secretarial, and personnel administration duties on behalf of the Chief Executive and Monitoring Officer.Manage paper and electronic inboxes by classifying and marking important and urgent mail
• assist the complaints and compliance officer in processing Freedom of Information Act requests, including conducting research as needed
• coordinating fee earner movements and making travel arrangements
• keep track of all correspondence that comes in and schedule appointments; arrange high-level engagements, such as meetings and teleconferences; organise and assist with external visits, and carry out associated tasks like arranging transportation, lodging, parking, lunches, refreshments etc
• maintain an awareness of any relevant changes in legislation, statutory guidance and bring these to the attention of senior officers if required
• preparing agendas, recording minutes, and taking action after important meetings for service delivery, both internally and externally, promptly distributing meeting materials while ensuring that distribution lists are regularly updated
• managing the client and matter inception process ensuring files are opened in a timely manner in accordance with the firm's policies
• maintain close working relationships with senior officers and elected representatives within the PFCC's Office, Essex Police, the Essex County Fire and Rescue Service , local authorities, relevant Government departments, the Association of Police and Crime Commissioners , other Commissioner's offices
• managing the process of submitting partner/fee earners expenses in a timely manner
• assisting fee earners in the billing and credit control process. Generating accurate billing reports, draft bills, and accompanying letters in a timely manner
• ensure that the relevant data is collected so that the outputs and outcomes from MARAC can be recorded and submitted quarterly to inform performance figures

Requirements

• personal Assistant
• it is desirable that you have a law firm background
• PA experience is a must
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• maintain confidentiality
• experience with diary management
• report writing skills
• experience as personal assistant
• excellent ICT skills
• exceptional standard of written and verbal communication
• ability and experience operating office equipment
• inbox management
• experience communicating with internal and external stakeholders Strong IT literacy skills
• experience in police and public sector
• minuting experience
• proficient multitasker
• experienced in administration
• minuting skills
• excellent written and oral communication skills
• outstanding organisational and time management skills
• experience within Diary management
• experience with MS Office
• ability to create agendas
• IT literacy
• experience minuting meetings
• team player
• strong verbal and written communication skills
• RSA II Typing or equivalent or relevant experience
• very strong communication abilities both in writing and speaking
• RSA II typing or equivalent
• excellent interpersonal skills
• ability to work on your own initiative
• solutions focused
• attention to detail
• excellent interpersonal and communication skills, producing a high standard of written and verbal communication
• have a high level of confidentiality and integrity
• should be capable of taking minutes

Earnings for position personal assistant

Responsibility

• liaise with internal and external stakeholders regarding recruitment updates either face-face or via telephone and email
• responsible for the HR operations supporting the group companies
• provide advice and support to managers for the whole employee life cycle from recruitment, employee relations, reward, succession planning and end
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• act as point of contact for external stakeholders joining the Police
• support recruitment drives and campaigns
• employee relations
• be the HR Administrator for internal HR/Payroll system and update with new starters, leavers, payroll changes, annual leave, training etc
• provide administrative support to the recruitment team
• complete ID checks for candidates
• providing employee relations training for managers
• designing and running HR training courses for Managers and employees
• shortlisting candidate applications
• to attend informal/formal meetings/hearings as necessary and advise on management reports and correspondence
• responsible for Health and Safety of employees in the offices and field staff
• engage with candidates on a regular basis
• to assist in the presentation of cases up to and including dismissal and attend appeals and tribunals as and when necessary
• continuously assess and develop initiatives to improve employee engagement and health and well being within the business
• to produce and monitor monthly ER related statistics
• ensure all staff are competent in the role and appropriate training is provided
• to keep up-to-date with current employment law legislation and best practice, and ensure that these are reflected in current HR practice
• develop and implement HR projects such as introducing a performance management framework, carry out a benefits review and roll out a training skills matrix
• support the Finance Director with facilities and third-party contracts for the offices
• to advise and support managers and medical staff on appropriate action to take on disciplinary, grievance, capability and absence issues with minimal supervision
• ensure that the business is up-to-date and fully compliant with employment legislation, that employees are aware of the Company procedures and they are applied in a consistent manner
• manage the maintenance of personal files

Requirements

• CIPD Qualification or equivalent
• at least 2 years HR operational experience
• experience in a HR position or similar
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• well-developed oral and written communication skills with the ability to work with all levels of staff
• experience in a Generalist HR position, covering all aspects of HR including Employee Relations, Recruitment and Selection
• CIPD Level 3 qualification or above
• proactive and forward thinking mindset, with the ability to work to your own initiative in a fast paced environment
• good presentation skills to deliver in-house training programmes
• extensive knowledge of HR and Employment Law
• strong administrative background
• ability to communicate HR protocols and procedures to managers in a manner that enhances the HR function
• strong Stakeholder Management skills, with the ability to engage and influence at all levels of the organisation
• strong organisational and planning skills
• efficiency in managing, prioritising and organising workloads
• ability to be empathetic
• strong communication skills and work ethic
• an ability to work well under pressure and to deadlines
• ability to build credibility with managers and staff through the use of effective interpersonal skills
• strong levels of attention to detail and accuracy
• ability to plan and organise own workload and that of a more junior member of staff
• excellent communication skills, both verbal and written
• ability to work on own initiative and be able to effectively prioritise work
• an ability to build and maintain effective working relationships
• attention to detail
• previous experience delivering a high quality, customer focused approach
• ability to develop excellent problem solving skills
• previous HR experience
• level 2 Standard of education or equivalent experience demonstrating basic numeracy and literacy.?
• tact when dealing with complex, sensitive and confidential employee related issues
• willingness to take responsibility for own workload

Earnings for position hr advisor

Responsibility

• liaise with appropriate officers to ensure the provision of relevant information to the boards and meetings supported
• complete core administrative tasks under some guidance from the executive
• ensuring information and records are accessible and accurate
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• proactively managing complex diaries for both partners and fee earners
• complete core program management tasks by delivering small- to medium-scale projects or events from initiation through delivery
• preparing documents efficiently to meet the senior managements requirements
• answering telephone calls in a timely fashion, taking clear and detailed messages
• ensure that scrutiny reviews commissioned by the boards produced are well-evidenced, objective and impartial
• select appropriate approaches from clear or less defined options to complete assigned tasks. Use strong judgement and discretion with some guidance
• managing telephone, email and written communications
• organising internal and external meetings. Greeting visitors and arranging client refreshments
• support the development and delivery of the PFCCs performance and resources work plan
• perform the role with some supervision from the executive and know how to find information. Effectively navigate ambiguity
• undertaking a range of administrative duties and tasks
• liaising with clients via email or telephone and acting as a point of contact
• maintain distribution lists, attendance records and declarations of interest on behalf of the relevant lead officer
• determine corrective action for risks and obstacles in projects or events with minimal assistance from the executive
• exercising time and diary management skills in accordance with changing requirements
• exhibit solid communication skills with internal and possibly external-facing parties. Build rapport and be collaborative
• minuting meetings and note taking
• ensuring accurate and timely use of client relationship management tool to facilitate matter opening, maintenance, closure and archiving
• prepare meetings for the executive or team with some guidance
• coordinating fee earner movements and making travel arrangements
• maintain an awareness of any relevant changes in legislation, statutory guidance and bring these to the attention of senior officers if required
• managing the client and matter inception process ensuring files are opened in a timely manner in accordance with the firm's policies
• managing the process of submitting partner/fee earners expenses in a timely manner
• assisting fee earners in the billing and credit control process. Generating accurate billing reports, draft bills, and accompanying letters in a timely manner
• undertaking any departmental specific tasks
• maintaining up to date client records on the firm's client relationship management tool, including client contact details, client specific requests in relation to billing and bill formats, details of other parties etc in line with the firm's policy and processes
• any other relevant duties as reasonably requested by the fee earners or your line manager
• demonstrating flexibility with working practices/processes in line with the business need, especially in times of pressure/ high workload
• ensure meeting room, equipment, and attendee list are correct and confirmed; gather, compile, and create meeting materials ; ensure meeting materials are aligned with the specific meeting agenda; assist with note-taking
• plan and organize internal and external programs and events and manage event logistics in collaboration with internal partners and external vendors; ensure compliance with internal and external policies/procedures; may act as the main point of contact during the event

Requirements

• legal
• it is desirable that you have a law firm background
• experienced administrator with proven calendar management ability
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• PA experience is a must
• must be able to manage confidential information
• experienced in administration
• report writing skills
• experience providing PA support to senior management
• exceptional standard of written and verbal communication
• minuting skills
• experience in police and public sector
• must have experience managing travel internationally, including knowledge of visas
• strong diary management experience
• proficient multi-tasker
• ability to build and maintain trusting, collaborative relationships and rapport with different stakeholders
• firm knowledge of all Microsoft packages
• 0365 Teams experience
• team player
• excellent written and verbal communication skills
• excellent interpersonal skills
• exceptional organisational skills
• solutions focused
• experience note taking and minuting meetings
• have a high level of confidentiality and integrity
• exceptional attention to detail

Earnings for position pa