Earnings on positions in QUARTZIZE WORKTOPS
QUARTZIZE WORKTOPS is looking for employees for positions:
- the Office Administrator will be responsible for providing administrative support to the sales team
- this includes responding to emails, scheduling appointments, and providing general administrative support to the sales team
- the Office Administrator will also be responsible for assisting with the day-to-day operations of the sales team
- 2 years of experience in a similar role preferred
- strong interpersonal skills with the ability to interact effectively with individuals at all levels within the organization
- ability to work independently with minimal supervision
- ability to prioritize tasks and handle multiple requests in a timely manner
- excellent written and verbal communication skills
- administrative: 1 year
- plan, coordinate and monitor the intake and storage of product. Dispatching of orders, internally and externally
- manage, and oversee daily operations
- coordinate the use of automated and computerised systems where necessary
- ensure a high degree of detail and focus reducing picking errors
- keep stock control systems up to date and make sure stock inventories and locations are accurate
- ensure there are sufficient warehouse supplies for daily operations
- enforce all company rules and regulations
- must have a truly exceptional attitude towards servicing customers, internally and externally
- team player
- have the experience and ability to effect change at the grass route level
- previous experience in a warehouse role
- driving licence - CLEAN
- forklift truck License preferred
- problem-solving skills and the ability to work on a tactical and strategic level
- proven knowledge of warehouse policies and procedures
- planning and organisation skills
- full-time | Permanent
- part-time | Permanent
- do you possess…
- confidence on the phone, with the ability to proactively resolve Aftersales queries and complaints
- drive, and the ability to work on your own initiative and under pressure. Excellent spoken and written communication skills
- good organisational and planning skills?
- customer service: 3 years
- customer service: 1 year
- administrative: 3 years
- administrative: 1 year
- deliver to residential addresses
- deliver to drop off points
- deliver to a variety of locations
- be attentive to customers' needs
- be polite and courteous
- be efficient and friendly
- being able to deliver excellent customer service to customers and enjoy dealing with people
- the ability to use a CRM system and tracker database to ensure all information is kept up to date
- tracking jobs throughout their progress
- being able to communicate with customers by telephone and email
- updating the customer user information on the database - daily
- other tasks as required from time to time
- being able to communicate professionally with customers by telephone and email
- knowledge of CRM system desirable but not essential as training will be provided
- customer service: 1 year
- have a problem solving attitude, the ability to work with other Account Managers to solve all types of queries, complaints and problems
- sales: 1 year
- fabricate Quartz Worktops
- assemble quartz components
- be able to use hand tools and power tools
- read worktops plans
- maintain work logs
- keep work area clean
- the successful candidate will be part of a small team working from our office based in Skewen
- no experience needed as full training given however basic computer knowledge is an advantage
- answer incoming calls from prospective customers
- provide information about product’s features, approx prices etc. and present their benefits
- ask pertinent questions to understand the customer’s requirements
- record the customer’s personal information accurately in a computer system
- keep records of calls and sales and record useful information
- warehouse experience: 1 year
- receive incoming shipments, inspect for damages, and unload goods from trucks
- kitchen installation/design: 1 year