works well with others in the team, encouraging harmony
easy relationship with others, often consults with them
is able to remain emotionally detached from disputes and avoid creating further divisions
can understand the personal needs of others and takes account of these when dealing with them
actively involved in working towards team goals and understands how these align Probrand business objectives
helps release tension and can give constructive feedback
actively improves the performance of others by providing them with help and support when they need it
Responsibility
run Aged Debtors report relating to a range of accounts looked after by individual credit controllers
find remittance from remittance file and marry up with bank receipts
respond to direct delivery request with authorisation of release, or reasons for holding order
action order amendment requests
produces a list of accounts that have reached their credit limit or have overdue invoices on their account. This is a manual process to release to override the release of sales orders for despatch
chase accounts by telephone/fax or email once debt reaches 30 days
send a breakdown of consolidate invoices to customers who receive these
liaise with Account Managers to assist with difficult accounts
business development executive
Working hours
full-time
Responsibility
business Development Executive - Birmingham
we are based in Birmingham’s Iconic Alpha Tower which is in the Heart of Birmingham
we have a great team waiting to support you in your career with us
performing qualification of leads and booking appointments for sales executives
recording contact level details and qualification
target driven with a sense of ownership and pride in performance and its impact on the success of the company
the role will focus on booking appointments via proactive cold calling to a pre-defined client base for our Account Managers
your role will be to generate opportunities and deliver leads for our IT support, managed IT services and IT solutions business
Requirements
candidates ideally will have B2B telemarketing experience, preferably within software or IT solution sales along with relevant lead generation experience
should be target and results driven, have the ability to converse confidently at decision maker level and have an excellent telephone manner
we are also willing to hire the right candidates looking to take their first steps into the IT world as full training will be given
telemarketer
Working hours
part-time
Responsibility
temporary Telemarketing Event Co-ordinator
birmingham
Requirements
candidates ideally will have some form of telephone or face to face sales experience, they should be target and results driven, have the ability to converse confidently at decision maker level and have an excellent telephone manner
field engineer
Working hours
full-time
Requirements
computer hardware
printer hardware
microsoft desktop and server platforms
microsoft Exchange
networking issues
internet Routers
firewalls
backup Exec
Responsibility
escalate issues requiring senior support
administrator
Working hours
full-time
Responsibility
respond to customer inquiries via phone, email, or in-person in a professional and courteous manner
assist customers in resolving any issues they may have and escalate issues to management when necessary
managing and processing customer product returns through the entire lifecycle of requisition through to supplier return and credit
maintain accurate customer records and documentation of customer interactions
develop a thorough understanding of the company's products and services to provide accurate and effective support to customers
collaborate with other departments to ensure timely resolution of customer issues and inquiries
handling internal product support enquiry escalations
respond to internal customer product enquiries through engagement and collaboration with our supply chain partners
purchasing administrator
Working hours
full-time
Responsibility
respond to customer inquiries via phone, email, or in-person in a professional and courteous manner
assist customers in resolving any issues they may have and escalate issues to management when necessary
managing and processing customer product returns through the entire lifecycle of requisition through to supplier return and credit
maintain accurate customer records and documentation of customer interactions
develop a thorough understanding of the company's products and services to provide accurate and effective support to customers
collaborate with other departments to ensure timely resolution of customer issues and inquiries
handling internal product support enquiry escalations
respond to internal customer product enquiries through engagement and collaboration with our supply chain partners
supply chain administrator
Working hours
full-time
Responsibility
respond to customer inquiries via phone, email, or in-person in a professional and courteous manner
assist customers in resolving any issues they may have and escalate issues to management when necessary
managing and processing customer product returns through the entire lifecycle of requisition through to supplier return and credit
maintain accurate customer records and documentation of customer interactions
develop a thorough understanding of the company's products and services to provide accurate and effective support to customers
collaborate with other departments to ensure timely resolution of customer issues and inquiries
handling internal product support enquiry escalations
respond to internal customer product enquiries through engagement and collaboration with our supply chain partners
sales executive
Working hours
full-time | Permanent | Apprenticeship
Language
english
Salary
salary
Education
GCSE or equivalent
Responsibility
performing qualification of leads and booking appointments for sales executives
recording contact level details and qualification
working to meet targets
Requirements
communication skills, Organisation skills, Initiative, Attention to detail, Team working, Creative
buyer
Working hours
full-time
Responsibility
manage pricing from distribution for your category, reporting to Supply Chain Manager for business decisions
produce reports to compare pricing at product level across the supply chain
engage with vendors and distribution for market information and to be ‘ahead of the game’ in your field
negotiate exclusive deals/offers or channel promotions with vendors and distribution
negotiate end user specific catalogues and promote through pricing management tool to feature on the Probrand Marketplace
hold a strong awareness of rebate terms and commercial funding agreements with the supply chain and drive to negotiate optimum terms
take an ownership of managing large project based deals within own category including deal registration, vendor engagement and follow up etc
gain external exposure through supplier/vendor visits and virtual meetings with a view to engage with key stakeholders in the supply chain and build relationships
Requirements
knowledge of the IT market and channel structure
holding existing supply chain relationships and can develop new supplier relationships
experience in negotiation of pricing and commercial terms of IT and technology products/services
the ability to hold supplier meetings to discuss product category objectives and demonstrate our business digital capability
use of initiative to drive focus and development of your category
the ability to analyse data to make strategic business decisions
understanding accreditation levels of appropriate vendors and seek ways to improve this
supporting sales representatives in the management of large project based deals
field sales advisor
Working hours
full-time | Permanent
Benefits
laptop
Responsibility
focus all efforts on generating the required level of sales revenue, following processes diligently and reviewing
progress regularly with line manager
carry out thorough research, meticulously planning and preparing for every site visit, email and phone call
follow up all enquiries and quotations promptly. Review the database daily, keep it updated and take any action required
actively promote the organisation’s products and services on social media. Attend exhibitions
take a strategic approach to identifying new and inactive customers and supporting existing customers across the Midlands and South of the UK, working to build strong, long-term relationships and earn trusted adviser status
follow all appropriate H&S systems for site visits, including using the appropriate PPE
ensure all site visits are exploited for maximum benefit, ie meet the right people, walk the plant, record all useful information and continually seek opportunities to promote the company’s Make it better approach
Requirements
A proven track record in sales, ideally in powder processing industries
customer-focused – seeks to build strong, long-term relationships and become a trusted adviser
highly commercially astute, able to create a sales opportunity and capitalise on it
meticulous planner who pays excellent attention to detail
excellent communicator who knows when to listen rather than talk. A natural networker