PRINCEWOOD RECRUITMENT is looking for employees for positions:
customer service
Requirements
customer Service
assessing
complaints
financial Services
excellent customer service skills
ability to deal with all customers and colleagues with empathy and respect
excellent communication skills, both verbal and written
ability to work with digital platforms required to perform in role
Responsibility
to support and assist other team members in the resolution of complaints and collectively share knowledge
to share initiatives into the complaints Team to reduce the volume, cost and impact of complaints
to assist in assuring the quality of peers’ complaints handling is of an adequate standard
to manage and respond to complaints within agreed processes and budgetary guidelines for payment of compensation
to assist in the management of complaints referred to Ombudsman service
to support customers during their time of need, ensuring that the customer expectations are managed on every case and our customers understand what happens next
to provide essential support to the business, to be responsible for the proper handling and resolution of customers’ complaints and underwriters’ queries in accordance with regulatory timescales and to meet targets for completion of complaints, as agreed by and with the business
ability to use initiative as well as all information resources available to provide the best outcome for the customer whilst ensuring the job costs remain in line with business requirements and objectives
hr manager
Requirements
appraisals
experience in human resources/people experience/process development in an SME
5 years in human resources/people experience/process development in an SME
experience in people process improvement management
experience in supporting mental wellbeing of staff
Responsibility
with management, defining roles and job descriptions
supporting management in selection and recruitment of candidates
helping management in the identification of training and development needs and the delivery on those needs
designing workplace policies that support streamlined workflows to optimise people being able to concentrate on where they add most value
monitoring performance against objectives
one-to-one support of team to understand mindset and advocating needs
resolving frustrations with company systems
drafting and maintaining staff contracts
team manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
create a positive, competitive and supportive sales environment where excellence is promoted, recognised and rewarded
create a motivational and competitive environment through use of innovative incentives, team-building exercises and positive attitudes
set targets and expectations as per the company strategy to stretch each individual
identify individual under-performance and tackle in a timely, proactive manner
provide weekly one to ones with all Travel Specialists that are well-prepared, timely and followed up on where required
access and maintain key performance reports to ensure resources are targeted appropriately to maximise results
conduct telephone, Zoom and face to face interviews to recruit talented individuals to the team
ensure that every enquiry is dealt with effectively by the most appropriate specialist in order to maximise profit
receptionist
Responsibility
ordering weekly office supplies
covering reception
administrator
Requirements
admin
administrative Support
graduate Entry
finance
graduate Level
Responsibility
take a Wealth adviser’s case from letter of authorisation stage, through research, submission and onto completion within an SLA framework
take a Wealth adviser’s case from letter of
communication skills are essential, as will be attention to detail/accuracy, meeting deadlines
authorisation stage, through research, submission and onto completion within an SLA framework
completing client identification checks
reviewing and writing suitability reports
excellent attention to detail and discretion necessary when coordinating confidential documents
reviewing suitability reports or writing suitability reports
events executive
Working hours
full-time | Permanent
Salary
salary
Responsibility
liaise with a client’s stakeholder to discuss new projects and prepare initial follow ups including proposals and initial budget guidance
support with the Marketing Strategy ranging from client case studies to social media campaigns
supporting the preparation and timely delivery of stakeholder proposals
follow up with clients post Event to gather feedback and discuss future projects that are being planned
supporting the team on client business reviews through collation of feedback and additional Account data that will support the reviews
preparation and delivery of client feedback & case studies
prepare initial budgets as directed by Senior Account Lead/Account Lead
reviewing post event reports in conjunction with relevant operational teams
project manager
Requirements
marketing Agency
project Management
creative Solutions
live Events
Responsibility
support the Account Lead in the implementation of all client relationship strategies
develop existing and new relationships with key clients
support the Account Lead in the preparation of RFP & proposals as required
attend client pitch / presentation as required
lead reasonably complex projects ensuring the highest quality standards are upheld throughout the project’s life cycle, taking guidance from line manager
good understanding of the scope and project objectives and establish clear roles and responsibilities for project team members
adhere to best practices and use of project management tools
lead regular project status meetings throughout project life cycle and ensure clear and fluid lines of communication between departments are deployed
warehouse operative
Requirements
communication Skills
organisational Skills
stock Management
warehouse
Responsibility
take delivery of goods and supplies
check for damaged or missing items
store goods appropriately
pick and pack orders for dispatch
move stock around either by hand or using lifting equipment
load goods for dispatch
input data regarding stock and inventory into a computerised system
keep accurate stock records
field sales executive
Working hours
full-time | Permanent
Salary
salary
Requirements
previous sales experience – field sales desirable
experience of identifying new opportunities
building rapport
excellent presentation skills
consistent drive to achieve monthly and annual targets
highly motivated to be a top performer
first class account management capabilities
computer literate
senior project manager
Requirements
client Services
management
project Management
corporate Events
cvent
creative Agency
live Events
Responsibility
support the Account Lead in the implementation of all client relationship strategies
full comprehension of the scope and project objectives and establish clear roles and responsibilities for project team members
develop existing and new relationships with key clients
set, communicate, and drive timelines and priorities within each project
support the Account Lead in the preparation of RFP & proposals as required
maximise revenue opportunities on all projects
attend client pitch / presentation as required
workstream management - strong understanding and can speak confidently to all workstream products, services, and responsibilities to effectively manage timelines
