POSTWORKS

Responsibility

• greeter - welcome and induct new clients into the system
• trainer - offering guidance and support on how to maximise their investment
• communicate - With ease over the phone and via video
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• account Manage - work closely with the client to see if there are other opportunities to support them

Requirements

• we will teach and train you on our systems, but we need you to have to persona and articulation that puts others at ease when using new software or technology

Earnings for position manager

Responsibility

• collaborating with the team to brainstorm, create, and implement design concepts
• assisting in the creation and updating of templates for client documents
• contributing to the design and maintenance of the company intranet
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• the Junior Graphic Designer will play a key role in shaping visual aspects of Postworks Limited's corporate identity, marketing collateral, and online presence
• participating in design briefs and presenting design ideas to colleagues and stakeholders
• the successful candidate will be responsible for creating templates for client documents, contributing to internal marketing efforts, and assisting with the design and maintenance of the company intranet
• keeping up-to-date with the latest design trends and technologies to maintain innovation and freshness in our work
• delivering projects within deadlines while maintaining high-quality standards
• developing and designing engaging and effective graphic content for a variety of media, including client documents, internal marketing materials, and the company intranet

Requirements

• demonstrable graphic design skills with a strong portfolio
• proficiency in design software, such as Adobe Creative Suite , Sketch, etc
• excellent visual design skills with sensitivity to user-system interaction
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• ability to work methodically and meet deadlines
• detail-oriented with strong organisational skills

Responsibility

• respond to customer enquiries in a timely and friendly manner via email, phone, or chat - You'll be the friendly voice that our customers hear when they have a question or need help
• provide accurate information to customers and assist them with troubleshooting solutions - You'll be the expert on our product, so you'll be able to help our customers with any question or issue they may have
• what we offer you
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• escalate complex issues to the appropriate department or manager for resolution - You'll work with your team and manager to make sure that every query is resolved as quickly as possible
• provide an excellent customer experience and follow up with customers to make sure that their issue is really resolved - You'll go that one extra yard to ensure that our customers are happy with their experience
• maintain accurate records of customer conversations - You'll log detailed notes on conversations with customers to ensure that we have a complete history of their support experience
• participate in team meetings and training sessions to improve customer support processes and product knowledge - You'll work with your team to identify areas for improvement and make sure that you're up to date on the latest product developments and features
• work collaboratively with other team members to ensure that customer support is provided efficiently and effectively - You'll work closely with your team to ensure that all customer enquiries are handled promptly and professionally
• perform other duties as assigned by the manager - You'll be willing to jump in and help wherever needed to ensure that our customers have a great experience
• what you offer us
• you will feel inspired by our mission ‘to be a pleasure to do business with’
• the opportunity to be part of an award winning business that looks after its people. From monthly rewards to an annual all-expenses paid holiday, we reward big for big performance

Requirements

• customer support executive, customer support adviser, sales support, IT support, customer service, customer and sales support

Responsibility

• assisting with event planning and marketing

Requirements

• digital marketing: 1 year
• marketing: 1 year

Requirements

• digital marketing, digital marketing manager, digital marketing executive, online marketing, paid ads specialist, lead generation, marketing executive, marketing manager, digital marketing account manager, digital marketing account executive, marketing executive, content marketing, PPC specialist, PPC manager, paid social manager, paid social manager, paid ads executive, paid media manager, B2B paid social media manager, social media manager, social media executive